Remote Connection Not Working

[Misinthe 46]

Hello everyone,

A little back story, I changed ISP last year, and had to replace my modem (from DSL to Cable), I just went back to my old ISP and I am using my old modem, but now, my remote connections are not working, they used to work before with the old modem. I have checked port forwarding and it works, and it works fine in the LAN. Any suggestions?

Thank you!

[Luke 42086]

Hi there, what happens when you try to connect?

[Misinthe 46]

3 hours ago, Luke said:

Hi there, what happens when you try to connect?

I get an ERR_CONNECTION_TIMED_OUT error when I try a browser, on the app it just says it can't connect to the server. I can't ping it from outside either. When I get home I'm going to factory reset my Router and see if that helps, for some reason as well, the router is only giving me 100MB/s instead of 1000MB/s.

[Luke 42086]

OK, I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[Carlo 4561]

@Misinthe Did you get this resolved or is it still an issue?

[Misinthe 46]

On 30/09/2021 at 15:30, Luke said:

OK, I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

 

On 02/10/2021 at 12:36, cayars said:

@Misinthe Did you get this resolved or is it still an issue?

Sorry for the late response. I spent all Friday trying to reset my Router and I wasn't able to work on it during the weekend, still trying to unpack the house. I am still having this issue, the reset on the modem fixed the internet issue, I'm not getting over 600GBs connection, but I can't reach the server from outside still. I have tried the steps in the network troubleshooting multiple times without any success.

[Carlo 4561]

Hi, if you would like us to do a remote support session with you to try and help, send me a PM.

This would probably be the best option if you've already went through our KB articles.  Some ISPs block remote access but this is something we can check as well.