TV series not filtered by maximum allowed parental rating

[oldschool 16]

Movies are filtering just fine, but when I go into my TV Series folder, it's showing all the series even though they have higher ratings than my kids' account maximum allowed parental rating.

 

I'm running Version 3.0.5340.21263 on Win server 2K8R2.

[ebr 16169]

Make sure the ratings are actually what you think they are with the metadata editor.

 

Make sure you haven't put in a custom rating.

 

Upgrade to the latest release of the server.

[oldschool 16]

So, let me give an example. The first one on my list of TV shows is 30 Days. It has a parental rating of TV-MA and it does not have a custom rating using the metadata editor. The user account that can view the series has a Maximum allowed parental rating of TV-Y7-FV. I can change that to TV-Y or other restrictions and it still shows every folder listed under my TV folder, to include 30 days and other TV shows. It doesn't look like it has filtered out any TV shows, but it looks like it has filtered out all the movies correctly. I have also checked and unchecked the box to Block items with no rating information, and it doesn't affect the library (or at least the TV shows I know should be filtered).

 

I just installed the latest beta, but I think it's weird that when I run the MB3 Server as a service, it always tells me that there's a newer version of MB3 even though it looks like it is installing the latest version that's being reported as being available. I speculated on what that's all about in a different thread. Anyway, I installed the latest beta, which I verified was being reported that I was installing Version 3.0.5347.22095, but when the server started, it's reporting that my server is Version 3.0.5340.21263.

[ebr 16169]

Pictures really are worth a 1000 words and would really help here.

 

For instance you say "it still shows".  Well, I don't really have any idea what "it" is in that sentence (the web client, the android app, mbc?) and a picture would clear that up.

 

Also a picture of the metadata editor for one of these items in question might point out some other thing that you don't even know to look for.

 

So, a couple screenshots would help.  As for the version issue - are you sure you haven't installed the server into two different user accounts on the machine and the service is running out of a different place then where you are installing the other one?

[oldschool 16]

 

are you sure you haven't installed the server into two different user accounts on the machine and the service is running out of a different place then where you are installing the other one?

You were correct about that one - I had installed MB3 on a different account before, and when I looked at my start service, it was pointing to the other user folder location. I straightened out that issue, and now it's updating correctly, but I had to uninstall MB3, reinstall using the Admin account, and then copy the profile folders from the other user to the Admin user.  Now everything works - thanks for the heads-up!

 

 

For instance you say "it still shows".  Well, I don't really have any idea what "it" is in that sentence (the web client, the android app, mbc?) and a picture would clear that up.

"it" is all the shows that are above the maximum allowed parental rating for the account, and this is for iPad, the web client, and MBC. I set the parental rating to TV-Y for one of my accounts just for an example. I have also blocked any items with no rating information.

 

When I login to the MB web app using that account, I can see the 30 Days TV show. Here is the metadata editor for that TV show:

 

Do you need any more info from the Metadata page, or from the user account page? As I said, the movies are filtering correctly, it's just the TV shows are not. I've tried three different settings for the account: TV-Y, TV-Y7, TV-Y7-FV, and none of these settings seem to affect the TV shows folder. I can see all the TV shows (none are filtered out) under the TV icon, and also under the folders icon from the web client front page.

[ebr 16169]

Solving the first issue should clear up your other one.  You had two different configurations of the server going.

[oldschool 16]

It's still showing all the TV shows, even after the re-install. Should I remove the TV shows folder and re-add it? It did a full scan after I uninstalled and reinstalled, but I'm still seeing all the shows.

[Spaceboy 2573]

perhaps just pick one show as an example and provide some more detail. what rating is the show, what rating are you trying to limit to? etc

[oldschool 16]

I thought I did that.

 

Kids user. Restricted right now to TV-Y.

 

Logged in as the Kids user. Here's the first page of the TV Folder (BTW, America the story of us is TV-PG and should also be filtered):

 

 

I can provide a screnshot of the entire metadata listing for 30 days or America, but I'm not sure if that is value-added.

[Spaceboy 2573]

no i think a screenshot of the metadata for one of the shows would be useful

[oldschool 16]

Here's the full metadata from 30 days, the first offender. I can expand the other sections if you need it:

 

[oldschool 16]

Here's the first episode:

 

[oldschool 16]

Yes, same problem.

[oldschool 16]

I just tested this. Using the MB3 metadata manager, I removed all the episode-level ratings and saved everything. I then went to the TV Series top-level metadata page using the browser client and hit the refresh button. The parental rating was then applied to every episode at the episode level, so if this is part of the problem, MB3 is one of the systems applying the episode-level ratings.

[ebr 16169]

That's pretty strange as none of my episodes have ratings.  Are you sure MCM isn't also monitoring things and updating the xml in the background?

 

But, this is not necessarily a problem.  It is just something that looked different so I wanted to try it.

 

I am out of ideas as to what your issue is.  I can't reproduce it and no one else has chimed in to say they have this problem either.

[ebr 16169]

They removing the ratings from the episodes. Ratings aren't typically defined at that level so maybe that is a problem.

[ebr 16169]

This has to be something with your local configuration somehow or I'd be able to reproduce it easily.

 

You said you actually did have the server installed under two different user accounts which was the only way I could figure this was happening.  You were looking at a different configuration during the editing than you were when actually running.  That made sense but you said you fixed that so now I'm lost.

 

When you say "logged in as the kids user" are you just talking about MB here or are you also re-logging into Windows itself?

[oldschool 16]

No - there is no kids user on the server. Just an Administrator account and a user account for myself. I had installed a version of MB3 on the user account, but then I logged in with the Administrator account and was trying to "update" the server using that account, and that's why there was some confusion. I uninstalled MB3, and then installed it using the Administrator account, and then I copied the C:\Users\myUserAccount\AppData\Roaming\MediaBrowser-Server folder from the other user to the C:\Users\Administrator\AppData\Roaming\MediaBrowser-Server folder.

 

When I say I logged in as the Kids user, I used the MB web client to log out of my user account (which has admin rights), and then logged in as the Kids user. That's where the library screenshot comes from. The others come from my user account using the web client to show the metadata for the TV series and the one episode.

[ebr 16169]

Okay, then it looks like you copied the old version of the server back in when you did that manual file copy.

 

Try re-installing from the web site under the proper user account on the server.  I think you are still a couple versions back.

[oldschool 16]

Now that I think about it, it did show the version to be the old one when I copied over the settings, so I installed it again, and now it's showing up correctly in the web client as the right version number, and the Windows service is pointing to the right location.

Edited September 8, 2014 by oldschool

[oldschool 16]

I thought that looked odd. I'm not sure where those came from. I'm using MCM, so I'm not sure if that had anything to do with it or not.

I removed the episode-level ratings (there were no Season X ratings applied), and I checked, and the Kids account still could access it, but I"m not sure if I need to do a refresh at the TV Series level, or if the server should detect the changes to the episodes and apply the restrictions automatically (meaning it didn't help the problem).

[oldschool 16]

[oldschool 16]

I just checked some episodes that were recently processed using Media Center Master, and the rating is being applied at the episode level according to MB3.

[ebr 16169]

Just to eliminate the variable.  Shut down the service and start MB server as a normal application.  Still have a problem?

[oldschool 16]

Just a few things to maybe fill in the blanks. I designated the folder that holds my TV shows as mixed movies and TV because I have some folders that are produced movies of a TV Show (Mickey Mouse Clubhouse has some videos that are compilations of the TV episodes) in the same folder as a TV show. The first two examples I provided do not contain movies and TV shows. 30 days and America are both just straight TV shows under the main folder. I'm not sure if that has anything to do with it, but I would think if MB3 is reading the metadata correctly, it should be filtering based on the TV show parental rating, which it currently is not doing.

 

I don't know your configuration, but to reproduce what I'm seeing with the episode-level metadata being set (and I've turned off MCM to verify this functionality):

 

View one of your TV series in the metadata view.

Erase the parental rating for the entire show (select the top selection in the select menu).

Go to the first season > first episode of that season and change the parental rating to blank

Go back to the top level TV show and click the Refresh button, and verify MB3 updated the parental rating metadata

Return to the first season > first episode and verify MB3 added the parental rating to the episode

Edited September 9, 2014 by oldschool