EmbyServer does not support connecting a device

[LeidenSpain 33]

Good evening.
It seems that lately everything happens to me with emby, and only strange things.

Since yesterday I find that no matter how much I try to connect to the server with a Xiaomi MiStick it always tells me the wrong ID and password.

I have uninstalled the app (clearing cache and data) and reinstalled, and it follows the same message.
I have even removed the user's password, and it keeps giving me the same error.
I have tried with all the users that I have and with all of them it gives me an error.

At that point, it seems as if emby rejected that device, as if it had been blacklisted. But I don't see that there is an automatic option.

As always, thanks for the help
 

[Luke 42078]

Hi, is this your emby server, or someone else's server?

[LeidenSpain 33]

6 hours ago, Luke said:

Hi, is this your emby server, or someone else's server?

Good Morning,

My own server.
Yesterday I happened to comment on some important points:

• If I connect to the same server using a mobile, computer or MiBoxS, I can login witch all users without problems, only with the MiStick it gives me the message of the wrong ID or password.
• If I look at the alerts, I don't even get the failed attempt notice

 

Regards

[GrimReaper 4740]

Have you tried rebooting MiStick? 

[LeidenSpain 33]

13 minutes ago, GrimReaper said:

Have you tried rebooting MiStick? 

was first, and the second was to delete the application and reinstall 

[GrimReaper 4740]

Do you maybe have some IP conflict in your network? Does MiStick have static or DHCP-assigned IP? 

[LeidenSpain 33]

1 minute ago, GrimReaper said:

Do you maybe have some IP conflict in your network? Does MiStick have static or DHCP-assigned IP? 

It has dynamic IP, and it gives me the problem both outside the home (which has been where I have noticed), and now that I am within the home network.

[GrimReaper 4740]

Heck, that's a strange one. Does same happen now when you enter your server local IP:port manually? 

[LeidenSpain 33]

Just now, GrimReaper said:

Heck, that's a strange one. Does same happen now when you enter your server local IP:port manually? 

The ip of the device is always dynamic, since I use it both outside and at home.
The server address is by ddns for the same reason.

Connect connects, because I see the users. Even when I remove the password from one, it no longer shows me the lock.
But nevertheless it always tells me wrong ID or password.

[GrimReaper 4740]

Roger, understood your usage case, was just interested whether it will connect directly or is still refused. 

[GrimReaper 4740]

As a test, could you enable DLNA server and DL some app (like DLNA Channels) on MiStick, to see whether it will pass you anything that way? 

[LeidenSpain 33]

50 minutes ago, GrimReaper said:

As a test, could you enable DLNA server and DL some app (like DLNA Channels) on MiStick, to see whether it will pass you anything that way? 

ok, tonight I try to do the test

[ebr 16177]

Hi.  On the login page, there should be a button to send the log.  Can you get the failed attempt and then press that button?  Then come here and tell me exactly what time you did that.

Thanks.

[LeidenSpain 33]

Just now, ebr said:

Hi.  On the login page, there should be a button to send the log.  Can you get the failed attempt and then press that button?  Then come here and tell me exactly what time you did that.

Thanks.

OK, tonight I do it and pass the information

[ebr 16177]

Just now, LeidenSpain said:

OK, tonight I do it and pass the information

Please also attach the server log from that same time.

Thanks.

[Carlo 4561]

I've got a couple of things you can try.

First on the server go to the devices menu and find this device and remove it.  It helps if you rename devices when you see them used without a name ie "Shield TV - Carlo".

Try logging in again now of the device.  If that doesn't work try removing the server from the device and manually setting it up.
Then try logging in again.

In either case do you see any activity on the server dashboard related to this device?

[LeidenSpain 33]

4 hours ago, cayars said:

I've got a couple of things you can try.

First on the server go to the devices menu and find this device and remove it.  It helps if you rename devices when you see them used without a name ie "Shield TV - Carlo".

Try logging in again now of the device.  If that doesn't work try removing the server from the device and manually setting it up.
Then try logging in again.

In either case do you see any activity on the server dashboard related to this device?

sorry, I did a lot of tests and some have passed me commenting.
As I thought it could be that emby had blocked the device, I did what you say: delete the device from my list.

I deleted it and it no longer reappears to me as a device.
It had the custom name.

Later I do the logs thing

[Carlo 4561]

Yes, try connecting again and then send the server log when you get a chance.
Are you using Emby Connect to connect or do you have the server manually setup on the MiBox?

[LeidenSpain 33]

9 minutes ago, cayars said:

Yes, try connecting again and then send the server log when you get a chance.
Are you using Emby Connect to connect or do you have the server manually setup on the MiBox?

Attempt made, about 21:41

I have the server address set at hand, I don't use Emby Connect

embyserver.txt

[ebr 16177]

Hi.  I notice you are on port 80. Is a proxy involved?

From the app side, we are getting a 401 which I also see being sent from the server due to:

2021-09-27 21:41:13.482 Error Server: Access token is invalid or expired.

Is something possibly stripping headers?  Also, looks like you are on a local device but accessing via the remote address.

[LeidenSpain 33]

6 minutes ago, ebr said:

Hi.  I notice you are on port 80. Is a proxy involved?

From the app side, we are getting a 401 which I also see being sent from the server due to:

2021-09-27 21:41:13.482 Error Server: Access token is invalid or expired.

Is something possibly stripping headers?  Also, looks like you are on a local device but accessing via the remote address.

Correct i use nginx as reverse proxy. But with a computer or a mobile I access the same and it does not give me an error.

Indeed, right now I am on the local network, but I have DDNS in the application, since it is a device that I use both at home and abroad.

[Luke 42078]

Have you customized any emby server network settings?

[ebr 16177]

Hi.  Some of the other apps put auth information on the actual url instead of in the headers so may mask this issue.  I would check your nginx config to be sure it is correct.  @pir8radio may be able to help with that.

As a test, can you enter the local IP address manually in the app and see if that works?

[LeidenSpain 33]

18 hours ago, Luke said:

Have you customized any emby server network settings?

It's installed in docker, it showed me the IP of the container as that of the server.
I have changed the local IP by hand, to indicate the one of the computer that acts as the server.

[LeidenSpain 33]

8 hours ago, ebr said:

Hi.  Some of the other apps put auth information on the actual url instead of in the headers so may mask this issue.  I would check your nginx config to be sure it is correct.  @pir8radio may be able to help with that.

As a test, can you enter the local IP address manually in the app and see if that works?

The point is that only the MiStick gives me problems, if it were a proxy problem, it would also give me problems with mobile phones and computers when I'm off the network, right?