Remote connection problem after a reinstall

[mattykellyuk 18]

Hi everyone.

I have had to reinstall windows after a hardware failure and was able to restore to an emby backup which went smoothly. The only problem that remains is remote connection. My emby runs through cloudfare. Below are the things I have checked

The HTTPS port for external streaming is 443. This is open

Secure connect mode is 'required..' (I also tried changing this to disable secure mode and that didn't help)

Nameservers on domain and cloudfare match

IP address of DNS in cloudfare is correct

Local IP address is constant and this is in DMZ on the router

I have moved to cert.pfx to the new drive and connected using emby server. Does this need changing after a reinstall?

fyi my domain is https://emby.xxx

Windows firewall is letting emby through.

These are the normal things I check when there is a problem and they haven't helped. 

Really appreciate any help

Thanks

Edited November 17, 2021 by mattykellyuk

[Carlo 4561]

Hi, If you do a test from canyouseeme.org for port 443 what does it show?
You might have an issue with the cert not being recognized or wrong password.  Try turning on debug logging (can't remember if this is needed) and restart your server. After it loads check the log for errors about the cert. (turn debug logging back off after doing this).

I can do a remote support session with you to help you resolve this.  Send me a PM if you want to do this.

Edited September 26, 2021 by cayars

[mattykellyuk 18]

1 hour ago, cayars said:

Hi, If you do a test from canyouseeme.org for port 443 what does it show?
You might have an issue with the cert not being recognized or wrong password.  Try turning on debug logging (can't remember if this is needed) and restart your server. After it loads check the log for errors about the cert. (turn debug logging back off after doing this).

I can do a remote support session with you to help you resolve this.  Send me a PM if you want to do this.

Thanks very much I will PM you. 443 is open. I haven't tried the debug but the password was imported in the restore so didn't think it would be a problem?

[Carlo 4561]

One thing I noticed is the domain you listed above comes back with a ERR_NAME_NOT_RESOLVED.
So I would check DNS setup first to make sure it resolves correctly.

[mattykellyuk 18]

22 minutes ago, cayars said:

One thing I noticed is the domain you listed above comes back with a ERR_NAME_NOT_RESOLVED.
So I would check DNS setup first to make sure it resolves correctly.

The only setting for DNS in i see in cloudfare is my IP. Is there something else?

[Carlo 4561]

Is Cloudflare authorized for your domain?

[mattykellyuk 18]

1 minute ago, cayars said:

Is Cloudflare authorized for your domain?

Sorry not sure what you mean but no problems before the windows reinstall.

[Carlo 4561]

Remoted in and we found the domain provider had charged him for a renewal but show the domain as expired.
So he's contacting the domain provider to get this fixed.

[mattykellyuk 18]

On 26/09/2021 at 17:03, cayars said:

Remoted in and we found the domain provider had charged him for a renewal but show the domain as expired.
So he's contacting the domain provider to get this fixed.

Thanks very much for your help, got the domain back and we are up and running again.

[Carlo 4561]

Nice, glad you got it working.

What did they say the problem was?

[mattykellyuk 18]

2 minutes ago, cayars said:

Nice, glad you got it working.

What did they say the problem was?

They haven't replied but saw it was available for free for 12 months so just ordered that and edited the nameservers and all good.

[Luke 42085]

Thanks for the feedback.