Chapters once selectable during playback, but no more

September 18, 2021

Hello!

I just setup Emby on my Linux Mint machine a couple of days ago. I experimented a bit with adding some media to the library, changing the settings, etc.

In the first couple of hours of testing (Samsung Tizen TV - model J6200 from 2015) I found that I could select chapters in 10 minute (I think?) increments. I could basically see a list of thumbnails for all the chapters under the media buttons for play/pause, skip 10s, etc.

I was very glad to see this feature, because skipping is very slow on my Samsung (especially that during 10s skip, the video immediately loads before the next skip).

Unfortunately, I could never see this feature again during my further tests in the next few days. I enabled full (10s increment) thumbnails for all videos in my library (which works fine for the web client, as well as my other TV - LG). I can't for the life of me bring this back - either on the Samsung, or the LG. On LG, it's not really necessary, because I found in a different thread that the Channel Up/Down buttons allow skipping chapters. Unfortunately it doesn't work on the Samsung.

Appreciate any help with this

PS, the chapters show fine in the movie/episode detail view (before selecting the Play button to begin playback)

Edited September 18, 2021 by neob91

September 18, 2021

Hello neob91,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

September 18, 2021

I apologise for not posting any server logs. I'm not sure which logs would be relevant in this case, so I am attaching them all.

Here you can see the exact log creation dates:

neob91@MATRIX-x09:~$ ls -la /var/lib/emby/logs/
total 40480
drwxr-xr-x  2 emby emby    12288 wrz 18 15:59 .
drwxr-xr-x 14 emby emby     4096 wrz 17 15:03 ..
-rw-r--r--  1 emby emby  1549667 wrz 16 23:59 embyserver-63767433600.txt
-rw-r--r--  1 emby emby 10346949 wrz 17 07:25 embyserver-63767460356.txt
-rw-r--r--  1 emby emby  3601988 wrz 17 14:54 embyserver-63767487284.txt
-rw-r--r--  1 emby emby    18554 wrz 17 14:54 embyserver-63767487287.txt
-rw-r--r--  1 emby emby  1591370 wrz 17 15:31 embyserver-63767489471.txt
-rw-r--r--  1 emby emby  1193056 wrz 17 16:44 embyserver-63767509137.txt
-rw-r--r--  1 emby emby  2245233 wrz 17 23:59 embyserver-63767520000.txt
-rw-r--r--  1 emby emby   436961 wrz 18 00:15 embyserver-63767520923.txt
-rw-r--r--  1 emby emby  4547338 wrz 18 11:56 embyserver-63767562983.txt
-rw-r--r--  1 emby emby  6082033 wrz 18 16:02 embyserver.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:27 ffmpeg-directstream-06e3776f-9e54-4f13-95cf-b7bd322990df_1.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:27 ffmpeg-directstream-27877fb9-2685-47f9-af1b-bf481831cb44_1.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:30 ffmpeg-directstream-3663a356-062d-498b-af16-17e2807257b7_1.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:27 ffmpeg-directstream-3869d465-5585-4b2e-ace8-ec3aa37909b8_1.txt
-rw-r--r--  1 emby emby   179067 wrz 17 05:42 ffmpeg-directstream-47da9a2e-ace2-4b6b-a1a2-b997183b8cd6_1.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:27 ffmpeg-directstream-5ec5bd70-66f9-4a89-83bb-e6f2953bf632_1.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:30 ffmpeg-directstream-60f97a5d-d4d3-4f73-9f16-3036ad943c95_1.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:30 ffmpeg-directstream-73b91efb-441d-4b55-b358-d991193ec5df_1.txt
-rw-r--r--  1 emby emby    10078 wrz 17 05:41 ffmpeg-directstream-9c9e6635-caef-495b-83a5-f23748d3142c_1.txt
-rw-r--r--  1 emby emby   178896 wrz 17 06:26 ffmpeg-directstream-c1682ae9-d0d8-46db-bbc9-895bec46651f_1.txt
-rw-r--r--  1 emby emby     8947 wrz 17 06:25 ffmpeg-directstream-da8ebd87-b067-4803-aeeb-c3b3b852d2d3_1.txt
-rw-r--r--  1 emby emby     6526 wrz 17 15:30 ffmpeg-directstream-dd918d03-dbf2-4cf4-a56b-61d934531722_1.txt
-rw-r--r--  1 emby emby   178835 wrz 17 04:57 ffmpeg-directstream-f6056e46-c2ba-4a1a-ac8d-9d6586dce4f0_1.txt
-rw-r--r--  1 emby emby   285891 wrz 16 23:22 ffmpeg-remux-27f6c301-37b0-4aed-b216-3f738158afb8_1.txt
-rw-r--r--  1 emby emby    51053 wrz 17 13:16 ffmpeg-remux-4829f4c5-5417-409f-a065-2e931fb00afb_1.txt
-rw-r--r--  1 emby emby    22464 wrz 17 15:29 ffmpeg-remux-5f56325b-92d1-4d78-8d69-207233486188_1.txt
-rw-r--r--  1 emby emby    17362 wrz 17 15:34 ffmpeg-remux-750d06b7-6f0c-4916-b320-7099f6783c85_1.txt
-rw-r--r--  1 emby emby    24795 wrz 17 15:35 ffmpeg-remux-e16d0048-2a03-462c-bca0-8aafebbf4e56_1.txt
-rw-r--r--  1 emby emby    13786 wrz 17 00:46 ffmpeg-remux-f83fef6c-8fcf-4cb0-88d8-7fe78a21cf31_1.txt
-rw-r--r--  1 emby emby    14062 wrz 18 12:37 ffmpeg-transcode-05101f92-6fe1-4fc3-9a89-803daa7f3e1d_1.txt
-rw-r--r--  1 emby emby   166112 wrz 17 03:57 ffmpeg-transcode-0776a22e-4641-4c89-ac36-be70e4e1df8c_1.txt
-rw-r--r--  1 emby emby    15791 wrz 18 10:43 ffmpeg-transcode-079943a2-9491-47ed-aea9-0451462cbb10_1.txt
-rw-r--r--  1 emby emby    21185 wrz 18 14:25 ffmpeg-transcode-07b77acd-b005-4843-ac76-c7a4cf0db03d_1.txt
-rw-r--r--  1 emby emby    17052 wrz 18 12:36 ffmpeg-transcode-0eb6f873-b86d-45d1-a4d9-7760764a27bf_1.txt
-rw-r--r--  1 emby emby    11881 wrz 17 15:30 ffmpeg-transcode-118d4816-1ed7-46aa-9673-dc42517d4ea7_1.txt
-rw-r--r--  1 emby emby   558194 wrz 17 04:26 ffmpeg-transcode-14962a65-8e62-4037-9c67-ac4323d94aac_1.txt
-rw-r--r--  1 emby emby    12766 wrz 17 15:27 ffmpeg-transcode-14bddf4c-2ab2-44e1-8378-d033b2429568_1.txt
-rw-r--r--  1 emby emby    12766 wrz 17 15:30 ffmpeg-transcode-164b4e74-9688-4ca7-946b-a34870e7d253_1.txt
-rw-r--r--  1 emby emby    16768 wrz 17 23:39 ffmpeg-transcode-193d8483-d4c0-4a2b-a307-bb7e739a9e92_1.txt
-rw-r--r--  1 emby emby   229210 wrz 17 22:54 ffmpeg-transcode-1de219f6-1233-4e44-a84c-23e801c42882_1.txt
-rw-r--r--  1 emby emby    36136 wrz 17 01:11 ffmpeg-transcode-1deb963d-1ed4-431c-b5c2-a268f46dd6e1_1.txt
-rw-r--r--  1 emby emby   558174 wrz 18 13:12 ffmpeg-transcode-1fabe8c1-84c4-4557-ab5a-4485ffa831a4_1.txt
-rw-r--r--  1 emby emby   222876 wrz 18 12:43 ffmpeg-transcode-228922ce-0ae5-4d2c-8b9f-4ec4f4dc1620_1.txt
-rw-r--r--  1 emby emby    18075 wrz 18 12:36 ffmpeg-transcode-24a496ce-5f04-4d47-8338-f73159ca8fe2_1.txt
-rw-r--r--  1 emby emby    18563 wrz 18 14:29 ffmpeg-transcode-2c106561-05b3-44f7-9197-fd1c767aca04_1.txt
-rw-r--r--  1 emby emby    32237 wrz 17 02:25 ffmpeg-transcode-3155de9c-4464-4ca4-a051-c397243628e2_1.txt
-rw-r--r--  1 emby emby   219911 wrz 18 10:48 ffmpeg-transcode-33c0b201-431f-49f2-bf96-7cc6ef38d6fe_1.txt
-rw-r--r--  1 emby emby    77149 wrz 18 12:57 ffmpeg-transcode-405235e0-3e83-4497-9aff-790e865c0e87_1.txt
-rw-r--r--  1 emby emby    12766 wrz 17 15:27 ffmpeg-transcode-43041765-97f0-44ff-93ed-946bca9c69d5_1.txt
-rw-r--r--  1 emby emby    17331 wrz 18 12:36 ffmpeg-transcode-44075e86-e8fc-4389-be3d-17885ed3a755_1.txt
-rw-r--r--  1 emby emby   183052 wrz 17 23:43 ffmpeg-transcode-448522ee-75bd-46b1-b08f-863250439b03_1.txt
-rw-r--r--  1 emby emby    68923 wrz 18 12:37 ffmpeg-transcode-4ffa3b32-5b0b-431d-be80-dff6750b891a_1.txt
-rw-r--r--  1 emby emby    16545 wrz 18 10:43 ffmpeg-transcode-52919c94-24e2-46a5-8d24-d4bc1eb1bbca_1.txt
-rw-r--r--  1 emby emby    11819 wrz 17 02:25 ffmpeg-transcode-52e17c42-4c50-4529-8c08-8acfaf297cc7_1.txt
-rw-r--r--  1 emby emby    12901 wrz 17 15:28 ffmpeg-transcode-535742fd-5b6d-453f-9476-2126aec44e59_1.txt
-rw-r--r--  1 emby emby   202829 wrz 17 02:50 ffmpeg-transcode-55a3732a-38f7-4e77-ace7-8ce8691871b1_1.txt
-rw-r--r--  1 emby emby    20514 wrz 18 14:25 ffmpeg-transcode-55bcbfc9-7da7-4907-93f2-92630418bd5b_1.txt
-rw-r--r--  1 emby emby    12905 wrz 17 15:30 ffmpeg-transcode-58ad8b3b-32d2-460f-a502-3820182c8033_1.txt
-rw-r--r--  1 emby emby   155695 wrz 18 15:59 ffmpeg-transcode-624db9de-ad4d-4803-b6a4-77a2c0e4a654_1.txt
-rw-r--r--  1 emby emby    19339 wrz 18 14:25 ffmpeg-transcode-6308f80b-6cc5-4854-a48e-c714a936bb3e_1.txt
-rw-r--r--  1 emby emby    44689 wrz 18 14:30 ffmpeg-transcode-6987bc08-b9e2-4ae8-bf85-4e14c10d102d_1.txt
-rw-r--r--  1 emby emby    25010 wrz 18 00:31 ffmpeg-transcode-6b06ec58-2541-4555-9c15-9038cdf0aeab_1.txt
-rw-r--r--  1 emby emby    17701 wrz 18 12:35 ffmpeg-transcode-6cc7797c-9119-49d9-92d7-4a9778a41f05_1.txt
-rw-r--r--  1 emby emby    39563 wrz 17 02:25 ffmpeg-transcode-703d24b6-4109-4ebb-8bb1-154ecd8830c2_1.txt
-rw-r--r--  1 emby emby   198529 wrz 17 01:15 ffmpeg-transcode-71ef7675-d845-48e1-b65e-de14f150b77b_1.txt
-rw-r--r--  1 emby emby    42802 wrz 17 02:24 ffmpeg-transcode-7654669f-e3c0-496c-bc27-d9caae195cc6_1.txt
-rw-r--r--  1 emby emby    12762 wrz 17 15:30 ffmpeg-transcode-79b49a17-2a14-4c70-9156-e434759eec68_1.txt
-rw-r--r--  1 emby emby    29199 wrz 18 12:35 ffmpeg-transcode-7a9a52e9-52cb-4510-8d22-ff11f2ab2d28_1.txt
-rw-r--r--  1 emby emby    12909 wrz 17 15:30 ffmpeg-transcode-81d4b025-ef92-4090-94a3-209f105110ef_1.txt
-rw-r--r--  1 emby emby   264135 wrz 17 15:18 ffmpeg-transcode-82cc479f-65e7-4925-9f61-74e304132e54_1.txt
-rw-r--r--  1 emby emby    12909 wrz 17 15:27 ffmpeg-transcode-83de4897-9e85-48df-825b-9237562f1fc5_1.txt
-rw-r--r--  1 emby emby   390440 wrz 17 13:28 ffmpeg-transcode-856b8064-3c8c-46b2-a0c0-da0fddcd78e3_1.txt
-rw-r--r--  1 emby emby    14090 wrz 17 23:39 ffmpeg-transcode-8f8b1ada-9c65-464b-aecb-a942a13200aa_1.txt
-rw-r--r--  1 emby emby    14571 wrz 18 15:56 ffmpeg-transcode-921b05eb-4149-4aca-8eba-e7b720aba92f_1.txt
-rw-r--r--  1 emby emby    17345 wrz 18 10:42 ffmpeg-transcode-96fddb5c-e329-4cf8-8240-9c82af5c2498_1.txt
-rw-r--r--  1 emby emby    12766 wrz 17 15:27 ffmpeg-transcode-9b2c693f-23e1-40a1-b7da-7a9bd3c30d14_1.txt
-rw-r--r--  1 emby emby    19497 wrz 18 12:36 ffmpeg-transcode-9c2f694b-e729-405e-9e34-4381711d0162_1.txt
-rw-r--r--  1 emby emby    12905 wrz 17 15:28 ffmpeg-transcode-9e071ed3-83e0-41aa-a67d-c5191c7d30ab_1.txt
-rw-r--r--  1 emby emby   183890 wrz 18 15:17 ffmpeg-transcode-a03b2c81-8e28-4d09-8e49-841d6cd5ab75_1.txt
-rw-r--r--  1 emby emby    29378 wrz 16 23:15 ffmpeg-transcode-a05664ef-d4c3-456a-b08e-b07c81d19f81_1.txt
-rw-r--r--  1 emby emby    18349 wrz 18 12:54 ffmpeg-transcode-a0da50bd-c7b4-40cb-afbc-5fbe8229c51f_1.txt
-rw-r--r--  1 emby emby    16265 wrz 16 23:15 ffmpeg-transcode-a779056f-ff26-4df8-8229-f037c8bdceed_1.txt
-rw-r--r--  1 emby emby    22410 wrz 17 02:25 ffmpeg-transcode-b07321b0-81cb-4b12-a0a6-bb33b521835d_1.txt
-rw-r--r--  1 emby emby    25248 wrz 18 14:25 ffmpeg-transcode-b1c6e744-5221-4a04-bf08-9528730dee5e_1.txt
-rw-r--r--  1 emby emby    34866 wrz 18 00:21 ffmpeg-transcode-b7fd3907-0402-4340-b035-0bbfd1c9fe69_1.txt
-rw-r--r--  1 emby emby    12762 wrz 17 15:30 ffmpeg-transcode-bea42069-7524-4da8-b11c-99df9d297430_1.txt
-rw-r--r--  1 emby emby    11442 wrz 17 02:25 ffmpeg-transcode-c2f0467e-de39-4318-8101-7080ef2a1057_1.txt
-rw-r--r--  1 emby emby   522344 wrz 16 23:59 ffmpeg-transcode-c4db2f55-4220-47a5-a51a-6afb5365ceda_1.txt
-rw-r--r--  1 emby emby   335104 wrz 17 02:24 ffmpeg-transcode-c7851a65-f976-4ef9-bbd2-5f8827e73f54_1.txt
-rw-r--r--  1 emby emby    26329 wrz 17 02:25 ffmpeg-transcode-c88e4b36-681d-4149-a5e0-76a51dab4bbb_1.txt
-rw-r--r--  1 emby emby    15802 wrz 18 10:43 ffmpeg-transcode-cb2de1bf-0eb7-4e7d-8aad-f19671df4d96_1.txt
-rw-r--r--  1 emby emby    14328 wrz 18 10:43 ffmpeg-transcode-cc3aa502-3565-45fc-9d96-036b71286f7d_1.txt
-rw-r--r--  1 emby emby    33293 wrz 18 12:55 ffmpeg-transcode-d75d73f7-05cc-46cd-aba5-d6ba360791a2_1.txt
-rw-r--r--  1 emby emby   118644 wrz 18 14:25 ffmpeg-transcode-d91d3068-d824-4a43-94c1-802fbae0ca60_1.txt
-rw-r--r--  1 emby emby    19458 wrz 18 14:25 ffmpeg-transcode-d9e7f342-26bf-451d-b81c-01c47c3a6878_1.txt
-rw-r--r--  1 emby emby    97939 wrz 17 16:19 ffmpeg-transcode-dc5bef70-6ad5-416f-a6c3-e9f46a2a684f_1.txt
-rw-r--r--  1 emby emby    59675 wrz 17 23:54 ffmpeg-transcode-e189b9d8-3074-4156-b3b3-7d891a99eacd_1.txt
-rw-r--r--  1 emby emby    24299 wrz 17 23:39 ffmpeg-transcode-e35dbf62-92c3-4277-97b7-d3210217d1f1_1.txt
-rw-r--r--  1 emby emby    21440 wrz 17 03:54 ffmpeg-transcode-e4769fa3-5b54-4f65-a40f-3ea590902bca_1.txt
-rw-r--r--  1 emby emby    19472 wrz 18 12:38 ffmpeg-transcode-e691ab43-8b71-47d4-9eeb-eed1003d4292_1.txt
-rw-r--r--  1 emby emby    13780 wrz 18 12:37 ffmpeg-transcode-ed437205-89b4-45d0-8b9e-d0cf83f25efd_1.txt
-rw-r--r--  1 emby emby   555145 wrz 18 01:24 ffmpeg-transcode-ef3e9c19-dedb-411d-9bcc-bb4c2a9d5d5a_1.txt
-rw-r--r--  1 emby emby    32925 wrz 18 14:30 ffmpeg-transcode-ef820bfe-3a52-41f2-bb64-a305855c9b38_1.txt
-rw-r--r--  1 emby emby    14715 wrz 18 12:54 ffmpeg-transcode-f0264f1b-4f36-4102-baca-a87d8b15e402_1.txt
-rw-r--r--  1 emby emby    24996 wrz 17 02:24 ffmpeg-transcode-f0f0cb4f-f287-4d69-8954-ed52bd1d4526_1.txt
-rw-r--r--  1 emby emby    12762 wrz 17 15:27 ffmpeg-transcode-f88b9541-f19e-41af-a4ef-e99b0c39a8e1_1.txt
-rw-r--r--  1 emby emby   556305 wrz 18 14:43 ffmpeg-transcode-fa3dc104-416f-45d6-aedb-6724bb0f54d0_1.txt
-rw-r--r--  1 emby emby    28603 wrz 17 02:25 ffmpeg-transcode-fb8b768a-d5e3-4914-854c-a5a3c0b04e5b_1.txt
-rw-r--r--  1 emby emby    12909 wrz 17 15:28 ffmpeg-transcode-fe398d49-2865-461e-a463-b8ad3e6ab20a_1.txt
-rw-r--r--  1 emby emby   120647 wrz 17 02:25 ffmpeg-transcode-fe712d4a-8920-498a-8166-19b1fa939df6_1.txt
-rw-r--r--  1 emby emby    12762 wrz 17 15:30 ffmpeg-transcode-feb9e05b-3e77-40b4-bd09-e8d940a0229a_1.txt
-rw-r--r--  1 emby emby    14444 wrz 18 12:36 ffmpeg-transcode-ff4b897c-e0a1-4ab9-9f3d-81110f3c453a_1.txt
-rw-r--r--  1 emby emby   176479 wrz 16 22:55 hardware_detection-63767429754.txt
-rw-r--r--  1 emby emby   176479 wrz 17 07:26 hardware_detection-63767460362.txt
-rw-r--r--  1 emby emby   176521 wrz 17 14:54 hardware_detection-63767487292.txt
-rw-r--r--  1 emby emby   176521 wrz 17 15:31 hardware_detection-63767489477.txt
-rw-r--r--  1 emby emby   176521 wrz 17 20:59 hardware_detection-63767509145.txt
-rw-r--r--  1 emby emby   176520 wrz 18 00:15 hardware_detection-63767520929.txt
-rw-r--r--  1 emby emby   176520 wrz 18 11:56 hardware_detection-63767562989.txt

Edited September 18, 2021 by neob91

September 18, 2021

Hi, Go to schedule tasks on the server and run the rotate log job.

Now on the Samsung playback something to reproduce the issue.

Tell us the name of the media played back and upload only the current server log and any ffmpeg log files generated during that time frame.

Thanks

September 18, 2021

The media name is Lethal Weapon 3.

I turned off all clients, restarted the server, rotated the logs, and then started only Samsung TV with Lethal Weapon 3.

The chapters are visible in the detail view of Lethal Weapon 3, but not during playback.

Log in attachment.

Thanks!

embyserver.txt

September 18, 2021

Nothing looks wrong on the server side.

You may want to post this issue in the Samsung section of the website to get the proper attention for this.
https://emby.media/community/index.php?/forum/119-samsung-smart-tv/

September 18, 2021

I'm actually not seeing the chapters during playback on LG either (nor on the web app or Android app). They don't show up on any devices I have. That's why I think (correct me if I'm wrong please) that this is a general issue. Is this feature supposed to work on every device?

The reason I mentioned Samsung, is because I encountered it there first.

For the LG TV, I have other ways to skip chapters (even if it's not ideal):

- I can use Channel Up/Down to skip chapters

- The remote can work as a pointer (like a mouse), so I can actually drag the slider to the exact time I want

September 18, 2021

1 hour ago, neob91 said:

I'm actually not seeing the chapters during playback on LG either (nor on the web app or Android app). They don't show up on any devices I have. That's why I think (correct me if I'm wrong please) that this is a general issue. Is this feature supposed to work on every device?

The reason I mentioned Samsung, is because I encountered it there first.

For the LG TV, I have other ways to skip chapters (even if it's not ideal):

- I can use Channel Up/Down to skip chapters

- The remote can work as a pointer (like a mouse), so I can actually drag the slider to the exact time I want

Hi, it will be available in the next update to our LG app. Thanks.

September 18, 2021

Any idea about the Samsung app? That's where I need it most, because like I mentioned, the LG app has other ways to navigate chapters

Thanks!

September 18, 2021

5 minutes ago, neob91 said:

Any idea about the Samsung app? That's where I need it most, because like I mentioned, the LG app has other ways to navigate chapters

Thanks!

Hi, it will be available in the next update to our Samsung app. It's already in the USB download if you want to do that. Thanks.

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Chapters once selectable during playback, but no more

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