Video freezing only when hardware acceleration enabled

[boostedgti916 0]

My video keeps freezing but the transcode continues. I am trying to watch 4k movies with chrome and on my phone. Same issue video will start to transcode and play for a few seconds to about 2 min and then freeze. Checking the dashboard and the transcode is still going on. My playback can be at 2 min and the transcode will be at 10 and the video still will not play. This only happens when hardware acceleration enabled.

Specs:

Windows server 2016

4790k

GTX 1080

ffmpeg-transcode-2cafbb77-4436-4672-8719-943e7ef48fd0_1.txt

[Abobader 3464]

Hello boostedgti916,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42079]

Hi, looks like some portions of this log are removed. Can you please supply the full thing? Thanks.

[BrettDioson 4]

Looks similar to issue reported here:

I posted Server and Transcode logs in the older issue.

@boostedgti916, I assume you are watching your videos using a browser and not using a client like Emby Theater or the XBox or iOS client?

Edited September 17, 2021 by BrettDioson

[Happy2Play 9781]

13 hours ago, boostedgti916 said:

I am trying to watch 4k movies with chrome and on my phone.

With bitrate doubling I would think a phone would have a issue with 88Mbps conversion.

 

 

[Carlo 4561]

That resolution and bitrate on a phone as Happy2Play pointed out is going to overwhelm it.

Try changing the quality to something more reasonable like 1080 8 Mb which should still look really good on a small screen and actually give you a chance of playing it in a browser on a phone.

[boostedgti916 0]

Thanks I will be testing more today. But even at a lower res it freezes. What's weird is when I first put the gpu in 2 days ago I was testing and had 5 4k streaks going for about 30 min and everything was great. Now I can even have one. It not only on my phone but my PC and laptop too.. 
 

I will get more logs when I get to a computer in about an hour. 

Edited September 17, 2021 by boostedgti916

[boostedgti916 0]

Now, I cant get it to freeze. Its acting like when I first put the GPU in. But last night I couldn't watch anything.. 

Just a little fyi why I dont use the app all the time. I know the apps work best for watching but sometimes when on a work trip I only have my work laptop so the web browser is my only option unless I take my laptop just to watch emby. 

[Luke 42079]

1 hour ago, boostedgti916 said:

Now, I cant get it to freeze. Its acting like when I first put the GPU in. But last night I couldn't watch anything.. 

Just a little fyi why I dont use the app all the time. I know the apps work best for watching but sometimes when on a work trip I only have my work laptop so the web browser is my only option unless I take my laptop just to watch emby. 

Thanks for the update.

[boostedgti916 0]

Hi all,

 

Still having this issues. Can you take a look at my logs? 

ffmpeg-transcode-ef612646-066c-4fa0-8575-8d06f5628bc1_1.txt

 

[Carlo 4561]

Looks like it processed the file ok but I noticed you have around 28 embedded subtitles in the media file.  That's a huge amount of subs it has to handle.

Try doing a remux and only select the subs you must have in the file. Hopefully you'll only have a couple at that point.
Try again with the new file and see if this solves your problem.

[GrimReaper 4740]

2 minutes ago, cayars said:

you have around 28 embedded subtitles in the media file

That IS excessive...

[Luke 42079]

On 9/21/2021 at 4:11 AM, cayars said:

Looks like it processed the file ok but I noticed you have around 28 embedded subtitles in the media file.  That's a huge amount of subs it has to handle.

Try doing a remux and only select the subs you must have in the file. Hopefully you'll only have a couple at that point.
Try again with the new file and see if this solves your problem.

@boostedgti916 has this helped?