Cant connect because of mcaffee?

[Christianreed 1]

Uhhhh i clicked on that link and it leads to nothing? Im trying to go on emby but i just cant. i need help 

[Christianreed 1]

Uhhhh i clicked on that link and it leads to nothing? Im trying to go on emby but i just cant. i need help 

[Luke 42080]

Hi there, what link did you click on?

[Christianreed 1]

1 minute ago, Luke said:

Hi there, what link did you click on?

I clicked on the IP to go to the emby server its worked before. but when i go through the emby website to get to the server, i still cant. I know the server is up and running because others can connect but i cant.

[Happy2Play 9782]

27 minutes ago, Luke said:

Hi there, what link did you click on?

The link from the other topic this was in from 2019.

24 minutes ago, Christianreed said:

I clicked on the IP to go to the emby server its worked before. but when i go through the emby website to get to the server, i still cant. I know the server is up and running because others can connect but i cant.

Can you access your server directly from your WAN address shown on the dashboard?

[Christianreed 1]

1 hour ago, Happy2Play said:

The link from the other topic this was in from 2019.

Can you access your server directly from your WAN address shown on the dashboard?

no no that link is directly to the emby server! 

No i cant

[Happy2Play 9782]

 

1 hour ago, Christianreed said:

I clicked on the IP to go to the emby server its worked before. but when i go through the emby website to get to the server, i still cant. I know the server is up and running because others can connect but i cant.

Does a sight like Canyouseeme or Open Port Check Tool show Emby ports open?

This usually means Connect has not updated your external address or is no longer accessible.  You could go to your user account on the dashboard and remove the Connect Username, hit save, then re-add it to see if Connect is updated.

 

[Christianreed 1]

13 minutes ago, Happy2Play said:

 

Does a sight like Canyouseeme or Open Port Check Tool show Emby ports open?

This usually means Connect has not updated your external address or is no longer accessible.  You could go to your user account on the dashboard and remove the Connect Username, hit save, then re-add it to see if Connect is updated.

 

both said its closed?

 

[Happy2Play 9782]

Have you tried disabling Mcafee firewall to see if makes any difference.  But sounds like you need to create firewall rules.

 

[Christianreed 1]

20 minutes ago, Happy2Play said:

Have you tried disabling Mcafee firewall to see if makes any difference.  But sounds like you need to create firewall rules.

 

my dad said it might be something with his router? idk but if its not idk how to do the mcaffee firewall thing i've tried looking it up but it shows a error when i try doing stuff in the app

[Happy2Play 9782]

1 minute ago, Christianreed said:

my dad said it might be something with his router? idk but if its not idk how to do the mcaffee firewall thing i've tried looking it up but it shows a error when i try doing stuff in the app

Have you setup port forwarding on the router?  What version of Mcafee do you have.  But all I can do is good for their settings.

[Christianreed 1]

1 minute ago, Happy2Play said:

Have you setup port forwarding on the router?  What version of Mcafee do you have.  But all I can do is good for their settings.

i have the latest mcafee. and my dad does but he says it resets randomly? the router does something funny. but id still like to do the mcafee thing, I think i've done it before but i forget how

[Happy2Play 9782]

All I can do is guess, but something like this.  

How to Configure McAfee Total Protection Firewall

[Christianreed 1]

That was a bit helpful but the Local TCP part has me stumped, i dont want to put what they put because then it wouldnt go to my fathers emby

[Carlo 4561]

Hi

11 hours ago, Christianreed said:

That was a bit helpful but the Local TCP part has me stumped, 

If you could use a bit of help, we can setup a remote session to assist you with getting remote working.
If interested in doing this, send me a PM for instructions.

[Happy2Play 9782]

11 hours ago, Christianreed said:

i dont want to put what they put because then it wouldnt go to my fathers emby

Are you saying you have 2 Emby servers?

[Christianreed 1]

1 hour ago, Happy2Play said:

Are you saying you have 2 Emby servers?

no its his

[Carlo 4561]

Is his Emby server remote for you (different LAN)?

Do you know the IP and port being used on your Dad's Emby Server?
If so try opening http://IP:PORT or https://IP:port in a web browser.

Do you get a login screen when you do that?

[Christianreed 1]

5 hours ago, cayars said:

Is his Emby server remote for you (different LAN)?

Do you know the IP and port being used on your Dad's Emby Server?
If so try opening http://IP:PORT or https://IP:port in a web browser.

Do you get a login screen when you do that?

thats how i do it. it comes up with my original screenshot

[Christianreed 1]

13 minutes ago, Christianreed said:

thats how i do it. it comes up with my original screenshot

my dad fixed it. thanks guys for  the help have a good day

[Carlo 4561]

57 minutes ago, Christianreed said:

my dad fixed it. thanks guys for  the help have a good day

Cool, what did he say the problem was?