Playback of a file movie in System.ArgumentOutOfRangeException

[romankk 9]

Out of a series, I have two episodes (that are perfectly playable with VLC) that I cannot watch on Emby.

In the logs, I see this exception:

 

2021-09-10 10:20:38.851 Error Server: Error processing request
	*** Error Report ***
	Version: 4.6.4.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.10.0-8-amd64 (debian-kernel@lists.debian.org) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1 S
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.ArgumentOutOfRangeException: System.ArgumentOutOfRangeException: The length cannot be greater than the capacity. (Parameter 'valueCount')
	   at System.Text.StringBuilder.Append(Char* value, Int32 valueCount)
	   at System.Text.StringBuilder.AppendHelper(String value)
	   at System.Text.StringBuilder.Append(String value)
	   at Emby.Server.MediaEncoding.Api.Hls.HlsPlaylistGenerator.GetVariantPlaylist(StreamRequest request, String name, Double[] segmentLengths, StreamState state, String rawUrl, String segmentExtension)
	   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetVariantPlaylistInternal(StreamRequest request, Boolean isOutputVideo, String name)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: System.Text.StringBuilder Append(Char*, Int32)

I am not sure what makes these 2 episodes so special, but I am also attaching the full log.

Thanks!

embyserver.txt

[Carlo 4561]

Hi, I would try and remux these two episodes to rewrite the headers on the file as the issue could be as simple as bad headers or info currently written.

[romankk 9]

Thanks, but since I am not in a hurry, I rather wait for an update that handles this error. I just thought you might be interested in this error....

[Luke 42080]

Do you use dlna features? If not try removing that plugin, then restart the server and see if that helps. Thanks.

[romankk 9]

I just removed the plugin and restarted the service. Playback still doesn't work.

This is the exception in the log

2021-09-10 17:01:33.466 Error Server: Error processing request
	*** Error Report ***
	Version: 4.6.4.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.10.0-8-amd64 (debian-kernel@lists.debian.org) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1 S
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.OutOfMemoryException: System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
	   at System.Text.StringBuilder.ExpandByABlock(Int32 minBlockCharCount)
	   at System.Text.StringBuilder.Append(Char* value, Int32 valueCount)
	   at System.Text.StringBuilder.AppendHelper(String value)
	   at System.Text.StringBuilder.Append(String value)
	   at Emby.Server.MediaEncoding.Api.Hls.HlsPlaylistGenerator.GetVariantPlaylist(StreamRequest request, String name, Double[] segmentLengths, StreamState state, String rawUrl, String segmentExtension)
	   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetVariantPlaylistInternal(StreamRequest request, Boolean isOutputVideo, String name)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: Void ExpandByABlock(Int32)

 

[Carlo 4561]

Hi, I would reset the server itself as that log shows insufficient memory available.

[romankk 9]

Thank you, I understand that you are following this path, but I cannot really see that the server (i.e. OS/hardware) is the limiting factor here (see attached screenshot).

Is there any heap/memory setting in the Emby service configuration?

[Carlo 4561]

Well something is limited or you wouldn't have gotten that message.
Regardless of what any stats show, I'd reboot the server just to rule that out.

[Luke 42080]

1 hour ago, romankk said:

I just removed the plugin and restarted the service. Playback still doesn't work.

This is the exception in the log

2021-09-10 17:01:33.466 Error Server: Error processing request
	*** Error Report ***
	Version: 4.6.4.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.10.0-8-amd64 (debian-kernel@lists.debian.org) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1 S
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.OutOfMemoryException: System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
	   at System.Text.StringBuilder.ExpandByABlock(Int32 minBlockCharCount)
	   at System.Text.StringBuilder.Append(Char* value, Int32 valueCount)
	   at System.Text.StringBuilder.AppendHelper(String value)
	   at System.Text.StringBuilder.Append(String value)
	   at Emby.Server.MediaEncoding.Api.Hls.HlsPlaylistGenerator.GetVariantPlaylist(StreamRequest request, String name, Double[] segmentLengths, StreamState state, String rawUrl, String segmentExtension)
	   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetVariantPlaylistInternal(StreamRequest request, Boolean isOutputVideo, String name)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: Void ExpandByABlock(Int32)

 

Can you please attach the complete log file? Thanks.

[romankk 9]

Attaching the logs of the playback attempt after removing the DLNA plugin and restarting.

embyserver-without-dlna.txt

[Luke 42080]

Have you tried rebooting the entire machine?

[romankk 9]

No, I didn't do that because there are other services on that machine that I would rather not interrupt.

The issue is not important enough to me to go through this ordeal (including to tell a daughter that the Internet will be down, as it is also a DNS server).

However, I stopped the process and restarted it again on OS level (in contrast to the restart-button in the admin interface), making sure that the process was really stopped. See attached log...(it is probably not telling you anything more than the previous ones).

Furthermore, I am running a backup Emby instance on a QNAP (although version 4.5.4.0) which also cannot playback the same video. In that case, the whole service freezes and I cannot open the Emby website at all anymore. I am attaching this log as well as it may have more information. It mentions "Debug App: Master playlist", but I am not not sure if that is related.

embyserver-after-shutdown.txt embyserver-qnap.txt

[Carlo 4561]

This log is still showing "Insufficient memory to continue the execution of the program."

You need to restart the computer to rule this out.

[romankk 9]

Alright, next time I have to shut it down, I'll check Emby afterwards.

 

[romankk 9]

After a complete restart of the server, I still get the same exceptions when trying to playback the episode.

embyserver.txt

Edited September 12, 2021 by romankk

[Carlo 4561]

Hi, could you upload a copy of one of these files?
You can host the file on Google Drive, Dropbox or similar service.

You can post the link here or PM it to me.

Thanks

[romankk 9]

Sure, is there a way to keep the link private, though?

[romankk 9]

Ok, I sent you a download link. Please let me know when you have downloaded it so that I can delete it.

Thanks!

[romankk 9]

What I did not realize until now, and this also falsifies my statament that the video is perfectly playable with VLC, is that VLC shows that the video is supposedly 58000 hours long. This might be source of the problem (maybe exceeding some type limits when this is processed in milliseconds?)

 

[Luke 42080]

8 hours ago, romankk said:

What I did not realize until now, and this also falsifies my statament that the video is perfectly playable with VLC, is that VLC shows that the video is supposedly 58000 hours long. This might be source of the problem (maybe exceeding some type limits when this is processed in milliseconds?)

 

OK yes that's helpful. There is one change I can make that might help with that. It will be in the next release. Thanks.

[romankk 9]

Thank you, glad to help.