1080p HEVC Videos Keep Freezing In Browser

[WeerdMunkee1978 3]

As is stated, the video keeps freezing for a brief 3-5 second period, resumes for another 10 seconds, then another 3-5 pause, so on and so on. Might be a transcoding issue(?), never too sure about these things, but I can't seem to figure out what adjustments I might have to make (if any) in the transcoding section under settings. Had a similar problem with my first true 4K video the other day, except that doesn't want to play at all. They both seem to work fine through my TV app though, but neither will play through the browser. It's a 2019 Macbook Air 128GB storage, 8GB Ram, and 1.6 GHz processor speed. Probably a little under par, but it's worked fine for every other video file for the last two years without any major issue...

Edited September 7, 2021 by WeerdMunkee1978

[Carlo 4560]

 

[Luke 42077]

Hi there, yes please go over an example and attach the information requested in how to report a media playback issue. thanks !

[BrettDioson 4]

I am also having this issue.  It happens whenever transcoding files while viewing from Browser (both Chrome and Edge tested).  I have tested it with x265 encoded files as well as streaming live TV from an HDHomeRun Flex HD (mpeg2).  Attached are my log files (embyserver log zipped for size.)

transcode-61e1b429 is x265 file transcoded for Chrome

transcode-1a87b1ae is livetv stream transcoded for Chrome

transcode-8e7a6d05 is livetv stream transcoded for Edge

All transcodes are using hardware transcode with nVidia GTX 1060

I have checked on both the iPad/iOS client as well as Emby Theater on the PC and they both direct play with no freezing issues (both files and live tv).

Please let me know if you need any other information.  Emby Server is 4.6.4.0 running on Windows Server 20212R2.  nVidia Drivers are 26.21.14.4141

embyserver.7z ffmpeg-transcode-61e1b429-2eb2-42d4-b68e-957820c2fba7_1.txt ffmpeg-transcode-8e7a6d05-3722-4aa1-b944-c98deb34ad9a_1.txt ffmpeg-transcode-1a87b1ae-56c2-4a81-919d-0ce400f8d572_1.txt

Edited September 11, 2021 by BrettDioson

[Luke 42077]

On 9/11/2021 at 11:00 AM, BrettDioson said:

I am also having this issue.  It happens whenever transcoding files while viewing from Browser (both Chrome and Edge tested).  I have tested it with x265 encoded files as well as streaming live TV from an HDHomeRun Flex HD (mpeg2).  Attached are my log files (embyserver log zipped for size.)

transcode-61e1b429 is x265 file transcoded for Chrome

transcode-1a87b1ae is livetv stream transcoded for Chrome

transcode-8e7a6d05 is livetv stream transcoded for Edge

All transcodes are using hardware transcode with nVidia GTX 1060

I have checked on both the iPad/iOS client as well as Emby Theater on the PC and they both direct play with no freezing issues (both files and live tv).

Please let me know if you need any other information.  Emby Server is 4.6.4.0 running on Windows Server 20212R2.  nVidia Drivers are 26.21.14.4141

embyserver.7z 227.55 kB · 0 downloads ffmpeg-transcode-61e1b429-2eb2-42d4-b68e-957820c2fba7_1.txt 61.03 kB · 2 downloads ffmpeg-transcode-8e7a6d05-3722-4aa1-b944-c98deb34ad9a_1.txt 30.07 kB · 0 downloads ffmpeg-transcode-1a87b1ae-56c2-4a81-919d-0ce400f8d572_1.txt 28.05 kB · 0 downloads

Hi, please try lowering the in-app quality setting  for internet quality and see if that helps. Try setting it to something like 3 mbps. Then work your way up as you see success. Please let us know if that helps. Thanks.

[BrettDioson 4]

OK, I dropped it all the way down to 1mbps and it only skipped 3 frames but resolution is horrible:

Video Info
Video resolution: 426x178
Dropped frames: 3
Corrupted frames: 0
Transcoding Info
Video codec: H264
Audio codec: AAC (direct)
Bitrate: 917 kbps
Transcoding progress: 133.9%
Transcoding framerate: 423 fps
Reason for transcoding: Media bitrate exceeds limit.

I set it to 3mbps and it still pauses with dropped frames:

Video Info
Video resolution: 1920x800
Dropped frames: 53
Corrupted frames: 0
Transcoding Info
Video codec: H264
Audio codec: AAC (direct)
Bitrate: 2.9 Mbps
Transcoding progress: 132.3%
Transcoding framerate: 337 fps
Reason for transcoding: Video codec not supported

by the way this is local network, not over the internet.

ffmpeg-transcode-11c8ee4c-db12-467a-a995-9c23b44ffd6f_1.txt ffmpeg-transcode-4734150d-f95f-4e41-bbee-c9f7a99ce4ab_1.txt

[Carlo 4560]

So if this computer running theater can play the files in direct play that would seem to eliminate any network issues.

If you're getting dropped frames at 1920x800 resolution with a bitrate of 2.9 Mb in a browser that would seem to indicate this is most definitely a browser issue of some kind.

What security software and browser addons do you have installed?
It sounds like something is interfering with the streams.

[BrettDioson 4]

19 hours ago, cayars said:

What security software and browser addons do you have installed?
It sounds like something is interfering with the streams.

ok I found the problem (on my end).  I had Adaptive QoS enabled on my router which it what seems to have been interrupting the stream.  After disabling QoS the stream transcodes and plays normally.  Sorry for trouble on that.

[Carlo 4560]

Nice, I was going to suggest that next but you stole the glory. LOL

[BrettDioson 4]

17 minutes ago, cayars said:

Nice, I was going to suggest that next but you stole the glory. LOL

Well, it was your comment of "something interrupting the stream" that drove me there so I'll say we can both bask in it.