Subtitle download not working

[rbjtech 5284]

44 minutes ago, jkramer said:

If you're not a VIP donator to opensubtitles you get throttled to so many downloads per 24 hours.

You also get ads in the subtitles, a bit off-topic I know…

As above - if you have gone over your 'allowance' per 24hrs, then yes you will get blocked - but from previous experience, emby/the api used to report back a more meaningful error message when you did - and it would just re-try the following day (or via a different WAN IP via a VPN..)

VIP will lift the restrictions yes - but I'd suggest wait until tomorrow and see if it still does the same thing.  Remember ANY request from any of your other services is all being logged to the same WAN address - so maybe something is spamming it, and using up your allowance ?

[CerebroPower 2]

Ok, i've sent a ticket to synology, and I guess i will check if it works tomorrow  

 

[CerebroPower 2]

Okay now podnapisi subtitles it works,

no idea if it was just the wait time, or the fact that i gave full permission to everything for the folder where TV Shows were located,
gave permissions to the emby user, internal system users, and for groups i gave custom permissions, just everything. 
then a restart and it works. No clue what made a difference 

Edited September 6, 2021 by CerebroPower

[Luke 42078]

Thanks for the feedback.

[CerebroPower 2]

It works now. Cheers for the help guys! 

I must admit I'm not sure what fixed it.
1. I gave permission to every user for every folder on the Synology 
2. I tried a new OpenSubtitles.org account, and when I went back to my original, and doublechecked that I used the correct PW it worked.
3. I followed the suggested settings for network settings from synology, and then the video stationworked.

Suggested Settings:
 

Please can you check the below troubleshooting points to ensure there are no issues with the network configuration of your NAS:

[NTP]
Please ensure that your Regional Options are configured correctly. To check this, please browse to Main Menu > Control Panel > Regional Options and then check that your timezone is set correctly and you are pulling the correct time down from an NTP time server.

[IPv6]
Please also ensure that you have disabled IPv6 on your network interface if your country does not support IPv6 routing (the UK for example does not support IPv6 routing). To do this, please browse to Main Menu > Control Panel > Network > Network Interface > [Select NIC] > Edit > IPv6 and then set the IPv6 setting to 'Off'.

[DNS]
Please ensure that you are using Google's DNS servers to ensure that there is no issue with any DNS name resolution as a result of using your ISP's DNS servers. To change this, please browse to Main Menu > Control Panel > Network > General > Enable ‘Manually configure DNS server’ and then set the primary and secondary DNS options to the following:

Preferred: 8.8.8.8
Alternative: 8.8.4.4

[Gateway]
Ensure that your Default Gateway setting has been properly configured to your router's IP address. This can be changed by browsing to Main Menu > Control Panel > Network > Network Interface > [Select NIC] > Edit and then modify the Gateway option.

[Bond]
Disable any advanced network configuration options such as Jumbo Frames or Link Aggregation. Jumbo Frames can be disabled under Main Menu > Control Panel > Network > Network Interface > [Select NIC] > Edit and then disable the ‘Set MTU value manually’ option.

Link Aggregation can be disabled by deleting the bonded link under Main Menu > Control Panel > Network > Network Interface and then deleting the bonded link (if applicable).

If your issue persists following the above steps, can you please provide me with remote access via the message that will follow this, so I can try and look into this issue further? This access will only be used to investigate the issue and no changes will be made to your data or system settings.

The remote support key uses a secure VPN reverse tunnel and is safe to share, as a connection can only be made by Synology.