Subtitle download not working

[CerebroPower 2]

I've just migrated from Windows to a Synology NAS for my setup and the 
only thing I can't get to work in my setup is subtitle download. 

I've setup all the subtitle plugins, and automatic subtitle downloading,
but there is just no results at all. 

[rbjtech 5284]

I've seen this before - check the NAS itself has access to the open subtitle site.

Inside the logs, you will likely find 'errors' relating to 'access errors to the site'.

Its' also worth doing a search on this in the synology forum, as I can't remember the fix !

Edited September 6, 2021 by rbjtech

[CerebroPower 2]

thanks for the quick reply,.
How do i test if the NAS has access to the opensubtitles? 
Which logs, and how do i access those logs?, emby's or the NAS?

Thanks for the help 

[rbjtech 5284]

Emby Menu > Advanced > Logs - you want the embyserver.txt one.  It might be large, so your best bet is to go to scheduled tasks > application > rotate log.  Then try the subtitle download again - and it should hopefully be in the log.  Post that log and we should be able to see if it's getting access denied to api.opensubtitles.org

[CerebroPower 2]

Ok.
an error from Addic7ed
then an error from opensubtitles 

Connection refused.. so how do i go about changing that?

embyserver.txt

[rbjtech 5284]

Ah so that is connection refused (ie access is ok, unless the error log is very misleading..) - have you verified your opensubtitles password in the opensubtitle website directly ?

[CerebroPower 2]

yes,  i can log in with the password.

One thing (maybe unimportant) is that when i put it in in emby, and save, 
then the password "dots" become longer when i go back to the open subtitles settings. 

 

[Carlo 4561]

That's normal with the dots.

Are you going through a VPN or proxy server?

[CerebroPower 2]

Ok,  nope no VPN, and im not sure about proxy server. I had to port forward the emby port in my router. 

[rbjtech 5284]

Are there any web filters on the synology ?  opensubtitles is often flagged as a 'non productive' site and could be getting blocked somehow.

Also - do a search in the synology emby forum - I'm positive I've seen this before on a synology and it was 'network' related.  ie the synology was blocking access, thus emby could not get to it. 

I presume meta-data access is ok - ie you can get to the likes of tmdb and thetvdb ?

[CerebroPower 2]

I am in denmark (also a problem for this user):

 

[rbjtech 5284]

You can login to the site - so I don't think you are being geo blocked...

[CerebroPower 2]

in this question it was resolved by setting the checkbox "set group, own and permissions recursively"

Is that an emby setting or some Synology setting?

[rbjtech 5284]

no that's local permissions on the synology - let me do a quick search myself - I don't want to mislead you if the answer is not there ..

[rbjtech 5284]

Grrrr  can't find the thread now.

ok - so do you have any form of 'console' access on the synology ?  Sorry, I don't own one so I'm not sure here.

If you do - then hopefully it has 'curl' - in which case you should be able to query the api website directly FROM the synology

ie

curl https://api.opensubtitles.org/xml-rpc

If it replies - then access to the site from the synology is not a problem.

@cayars - Can you remember the previous synology opensubtitles issue - lol ?

[jkramer 12]

If you're not a VIP donator to opensubtitles you get throttled to so many downloads per 24 hours.

You also get ads in the subtitles, a bit off-topic I know…

[CerebroPower 2]

I can use putty to run commands on the synology.

curl like this?

 

[CerebroPower 2]

Okay, i am have the same issue if I use Bazarr and Plex, so certainly a Synology/Opensubtitles issue

[rbjtech 5284]

try the API 

I get -

curl https://api.opensubtitles.org/xml-rpc
<?xml version="1.0" encoding="utf-8"?><methodResponse><params><param><value><struct><member><name>status</name><value><string>parse error. not well formed</string></value></member><member><name>seconds</name><value><double>0.001</double></value></member></struct></value></param></params></methodResponse>

It's junk - but it's a response.

 

[CerebroPower 2]

[CerebroPower 2]

443 is port forwarded

[rbjtech 5284]

this is an outgoing request - you should not be port forwarding https outgoing .. maybe check your port forwarding rules  

[CerebroPower 2]

tried removing the port forward,  subtitle seach on video station does not work either

[rbjtech 5284]

I think it's an issue on opensubtitles - if you try a 'curl' to any other website (curl https://emby.media) - if you get a response back, then your synology (and thus emby) is getting external access ok. 

[CerebroPower 2]

ye curl https://emby.media is fine.   So is opensubtitles down or?,  will VIP access make a difference?