Emby not downloading subs

[iJoMun 11]

Hi, I know this question has been asked before so apologies for repeating it. When I had my Emby server set up on a Linux desktop, I used to be able to download srt files automatically. Then I bought a NAS and put both my Emby and Plex servers on it. Problem now is that Emby won't automatically download subs. I have to go to each file, movie or a TV episode, select "Edit Subtitles," search and download each sub manually. This is even true of new contents that I add. In the Libraries themselves, I have default sub language and "require hash match" turned off. I have OpenSubtitles.org credentials properly set (obviously, since I wouldn't be able to download anything otherwise). I've scanned all the libraries and refreshed all Metadata.  So what do I do?

[Carlo 4561]

Hi, Could you go to scheduled tasks and run the download subtitles job then when it finishes upload the server log file?
This will let us see if any obvious errors are taking place and what the cause could be.

Thanks

[Luke 42078]

If you can successfully manually download, then a lack of automated downloads is usually explained by one of the following:

• You're not waiting for the download subtitles scheduled task to run, and therefore end up assuming that it's not working
• Or your automatic download settings are too restrictive, causing nothing to be downloaded

If you click on the scheduled task, what is the current schedule for it?

[iJoMun 11]

Hi @cayars  @Luke

Good to see you both again  

I hope I did it right. When I go Scheduled Tasks, I see nothing listed under the "Download Subtitles" section. Still, I clicked on it, which seemed to generate a new log file named "embyserver.txt." I'm uploading that as well as partial screen grab of the Scheduled Tasks section. Please let me know if that helps.

embyserver.txt

[Carlo 4561]

Barely anything in the log file at all. But you should go to networks menu and turn off Enable automatic port mapping as that is throwing errors in your log file.

The download subs job above shows 0 seconds running so it didn't do anything.

Please post a pic showing us the settings you have setup for your movie library.

[iJoMun 11]

13 minutes ago, cayars said:

Barely anything in the log file at all. But you should go to networks menu and turn off Enable automatic port mapping as that is throwing errors in your log file.

The download subs job above shows 0 seconds running so it didn't do anything.

Please post a pic showing us the settings you have setup for your movie library.

To be clear, you want me to screengrab the settings page for one of the libraries and up the images? It'll be six photos. 

[Happy2Play 9780]

2 minutes ago, iJoMun said:

To be clear, you want me to screengrab the settings page for one of the libraries and up the images? It'll be six photos. 

All we need to see is the Subtitle section, but if you can manually download it should be configured correctly.

[iJoMun 11]

Here you go, the sub section from the TV Shows library (since that's really where I really need the automatic download feature the most). The "Movies" library is the same setting. 

Edited September 5, 2021 by iJoMun

[Carlo 4561]

Nothing wrong with that and it's pretty much what you described earlier.

I'm a little puzzled why it's showing 0 seconds to run in the task.

Have you restarted the server and tried this again?

[iJoMun 11]

2 minutes ago, cayars said:

Nothing wrong with that and it's pretty much what you described earlier.

I'm a little puzzled why it's showing 0 seconds to run in the task.

Have you restarted the server and tried this again?

I have started the server a couple times over the past two days, but I'll do it again. I'll restart the NAS and relaunch the server. What specific actions do I need to take in on the server to start the subtitles download task?

[Carlo 4561]

You should be able to manually kick off this task from the task schedule menu.

[Happy2Play 9780]

10 minutes ago, iJoMun said:

Here you go, the sub section from the TV Shows library (since that's really where I really need the automatic download feature the most). The "Movies" library is the same setting. 

You have subtitle language selected in download languages, correct?  As I get the 0 second task if none are selected.  But the manual process has its own language selector so it works.

[Carlo 4561]

Good catch, I bet that's it.

[Happy2Play 9780]

1 minute ago, iJoMun said:

What specific actions do I need to take in on the server to start the subtitles download task?

The task is run automatically once every 24 hours unless manually triggered or additional tasks are added.

[iJoMun 11]

1 hour ago, Happy2Play said:

You have subtitle language selected in download languages, correct?  As I get the 0 second task if none are selected.  But the manual process has its own language selector so it works.

@Happy2Play @cayars

I had unchecked it for diagnostics. I rechecked "English" for all the libraries and manually ran the subtitles download task. It ran for almost 7 minutes and looks like downloaded a bunch of movie srt, but I'm still not getting any downloads for TV shows. I still have to download each and every TV episode subs manually. Attached is the most recent log file...

embyserver.txt

[Happy2Play 9780]

That log shows 162 saved episode subtitles.

snippet on one series

	Line 408: 2021-09-05 17:24:03.511 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E01.1080p.BluRay.x264-TENEIGHTY.en.srt
	Line 416: 2021-09-05 17:24:35.044 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E01.1080p.BluRay.x264-TENEIGHTY.1.en.srt
	Line 426: 2021-09-05 17:24:45.023 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E01.1080p.BluRay.x264-TENEIGHTY.2.en.srt
	Line 513: 2021-09-05 17:25:50.605 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E03.1080p.BluRay.x264-TENEIGHTY.en.srt
	Line 521: 2021-09-05 17:25:57.346 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E03.1080p.BluRay.x264-TENEIGHTY.1.en.srt

You appear to have a permissions issue on Movies 2K and Documentary (Single)

Look a "Error SubtitleManager: Error downloading subtitles from Open Subtitles" as they are "Permission denied"

 

[Luke 42078]

What is this, a bluray folder bdmv structure?

/volume1/MyMedia/Movies 4K/+The Bourne Anthology/The.Bourne.Ultimatum.2007.2160p.BluRay.HEVC.DTS-X.7.1-OMFUG

 

[iJoMun 11]

29 minutes ago, Happy2Play said:

That log shows 162 saved episode subtitles.

snippet on one series

	Line 408: 2021-09-05 17:24:03.511 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E01.1080p.BluRay.x264-TENEIGHTY.en.srt
	Line 416: 2021-09-05 17:24:35.044 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E01.1080p.BluRay.x264-TENEIGHTY.1.en.srt
	Line 426: 2021-09-05 17:24:45.023 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E01.1080p.BluRay.x264-TENEIGHTY.2.en.srt
	Line 513: 2021-09-05 17:25:50.605 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E03.1080p.BluRay.x264-TENEIGHTY.en.srt
	Line 521: 2021-09-05 17:25:57.346 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/TV Shows/Borgen (2010)/Borgen.S01.Season.1.1080p.BluRay.x264-TENEIGHTY [PublicHD]/Borgen.S01E03.1080p.BluRay.x264-TENEIGHTY.1.en.srt

You appear to have a permissions issue on Movies 2K and Documentary (Single)

Look a "Error SubtitleManager: Error downloading subtitles from Open Subtitles" as they are "Permission denied"

 

That's good to know that subs for tv shows are downloading. Maybe it'll take some time before it's all caught up. Do you have any idea what might be the permissions issue with Movies 2K and Documentary (Single)? The settings on those two libraries are the same as the "TV Shows" library.

[iJoMun 11]

10 minutes ago, Luke said:

What is this, a bluray folder bdmv structure?

/volume1/MyMedia/Movies 4K/+The Bourne Anthology/The.Bourne.Ultimatum.2007.2160p.BluRay.HEVC.DTS-X.7.1-OMFUG

 

Yes.

[Happy2Play 9780]

5 minutes ago, iJoMun said:

That's good to know that subs for tv shows are downloading. Maybe it'll take some time before it's all caught up. Do you have any idea what might be the permissions issue with Movies 2K and Documentary (Single)? The settings on those two libraries are the same as the "TV Shows" library.

My guess there is a issue with inherited folder permissions (but another platform guru would have to assist) as you are getting subs saved to that location.

2021-09-05 19:24:16.474 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/Movies 2K/The.Debt.2011.1080p.BluRay.x264-SECTOR7/The.Debt.2011.1080p.BluRay.x264-SECTOR7.en.srt

 

1 minute ago, iJoMun said:

11 minutes ago, Luke said:

What is this, a bluray folder bdmv structure?

/volume1/MyMedia/Movies 4K/+The Bourne Anthology/The.Bourne.Ultimatum.2007.2160p.BluRay.HEVC.DTS-X.7.1-OMFUG

 

Yes.

But may be something with BDMV structure and saving if all of the access denied are that structure.

[iJoMun 11]

16 minutes ago, Happy2Play said:

My guess there is a issue with inherited folder permissions (but another platform guru would have to assist) as you are getting subs saved to that location.

2021-09-05 19:24:16.474 Info SubtitleManager: Saving subtitles to /volume1/MyMedia/Movies 2K/The.Debt.2011.1080p.BluRay.x264-SECTOR7/The.Debt.2011.1080p.BluRay.x264-SECTOR7.en.srt

 

But may be something with BDMV structure and saving if all of the access denied are that structure.

Yes, I am able to manually save subs to those folders. 

[iJoMun 11]

Well, I ran the Download Subtitles task many times. The vast majority of movies and shows are still missing any external subs.

[Carlo 4561]

If you run it manually do you find subs for those movies and shows?

[GrimReaper 4740]

5 minutes ago, iJoMun said:

Well, I ran the Download Subtitles task many times. The vast majority of movies and shows are still missing any external subs.

Are you a VIP user? You might've as well hit daily limit for free-tier (200), considering there are 162 TV show subtitles (excluding movies) just in that single log you shared few hours ago. 

[iJoMun 11]

52 minutes ago, cayars said:

If you run it manually do you find subs for those movies and shows?

Yes. I just ran the download function about an hour ago. It ran for a couple of minutes and came back with a handful of errors/exceptions but when I looked through the files, those exceptions seem to be related to file types, BMDV, AVC, etc. And when I search for subs manually for those files, I don't find any either. So I'm okay with those few exceptions. But the task is also not downloading subs for many legitimate shows/movies that I can do manually. 

46 minutes ago, GrimReaper said:

Are you a VIP user? You might've as well hit daily limit for free-tier (200), considering there are 162 TV show subtitles (excluding movies) just in that single log you shared few hours ago. 

I'm not a VIP member but I can still d/l subs manually. Not sure if that excludes the possibility that I'm hitting their rate limit. Perhaps I'll wait another day?