DS418 v6 to v7 upgrade - Emby cannot access music files on vol1

[Gerry941 3]

The upgrade using the DS418 has caused loss of access to music files via Emby on my DS418 play. Following the instructions on the DS 418 I have reached the point of specifying the path from the Emby drop down menu. The music files (and all other folders) are in volume 1. Vol 1 to my understanding therefore is chosen for the path - this was selected. The result after "scan library files" is that Emby displays nearly all the folders (and their files) but not the music folders - oh except a ring tone!! See screen shot file attached

I can see many others have had problems after the up grade v6 to v7 but frankly the answers given are beyond me - I don't knowwhere to start.

So  - and  it will come to all of you ( being elderly that is,) with the inability to grasp news things. I ask therefore some help please in the most simplistic terms  - i.e not using shorthand, abbreviations or terminolgy  (ie putty etc) . Thirty years ago I could tune a klystron and write a paper on Multiplexed Analogue Components (MAC D2), but not now. The old grey matter does decline over the years!

[Carlo 4561]

Hi, what path do you have setup for this music library?

Do you have any other libraries besides music?

[Gerry941 3]

Within Emby setting up structure I chose  vol 1 as this is where all my folders are stored. Other " libraries include: self made videos, pictures, downloaded files, documents

Edited September 2, 2021 by Gerry941
add pics

[Gerry941 3]

Thanks for the respnse BTW  -  Other files in vol 1 are as shown

[Carlo 4561]

What does your library setup screen look like?

[Gerry941 3]

By library set up screen do you mean this? (sorry but as said I'm a bit thick in these matters!)

[Carlo 4561]

Yes, that's the screen.

You have the music library pointed to /volume1 which is not what you will want.

You should setup a new share such as "Media" and then under Media have different folders for:
Movies
TV Shows
Music
Home Videos
etc

Basically one new folder for each library you setup.  Then you would point your Music library to /volume1/Media/Music

Does that make sense?

[Gerry941 3]

Yes it does make sense - thanks, I'll attempt that. Not quite sure though  the /volume 1/Music didn't work though. 

May clarify that having done this  should I continue to use Emby's drop down menu and select /vol1? And then modify it to /vol 1/Media/Music?

[Carlo 4561]

Would you like me to remote in with you and help you set this up real quick?
If so send me a PM and we can do it right now if you like.

[Gerry941 3]

Oh yes - realy would be grateful!!

[Carlo 4561]

Responded to your PM.

[Carlo 4561]

Did a remote session that ended up being quite complex to get things working again but prevailed and @Gerry941 can now access his music and has valid login credentials again for both DSM and Emby!

Edited September 2, 2021 by cayars

[Gerry941 3]

So grateful for the time and patience that Carlo gave to me in resolving this issue.

[Carlo 4561]

4 hours ago, Gerry941 said:

So grateful for the time and patience that Carlo gave to me in resolving this issue.

It wasn't looking good there for a while with not even being able to login to DSM or getting SSH to work, but we prevailed and conquered.