1080p HEVC playback freezing

[shadowfire36 0]

I have notice that i cannot properly play HEVC 1080p files. Any video I have in this format seems to freeze when playing  . 720p hevc or any other 1080p stream seem to work fine within my Emby server . I have tried different browsers , different video cards ,and Emby theate. Tthe only way i can get them to play is with an external player through Emby theater.

There another way to play this format , seems to be the only format i seem to have an issue with . 

[ebr 16169]

Hi.  Can we please look at a specific example?

 

[Carlo 4560]

14 hours ago, shadowfire36 said:

I have notice that i cannot properly play HEVC 1080p files. Any video I have in this format seems to freeze when playing  . 720p hevc or any other 1080p stream seem to work fine within my Emby server . I have tried different browsers , different video cards ,and Emby theate. Tthe only way i can get them to play is with an external player through Emby theater.

There another way to play this format , seems to be the only format i seem to have an issue with . 

In addition to what ebr posted above let us know what OS you have Emby Server installed on and give us a brief description of the PC/NAS running Emby Server.
(ie i7 PC or Synology DS920+ NAS)

[shadowfire36 0]

Emby Server 4.6.4.0
HP ProLiant DL380 Generation 6
Processor:    AMD Turion(tm) II Neo N54L Dual-Core Processor   2.20 GHz
Installed RAM  16.0 GB
Operating System:    Windows 10 Pro, 64-bit
Version    20H2
OS build    19042.1165
Experience    Windows Feature Experience Pack 120.2212.3530.0
DirectX version:    12.0 
GPU processor:        NVIDIA GeForce GT 1030
Driver version:        471.41
Driver Type:        DCH
Direct3D feature level:    12_1
CUDA Cores:        384 
Core clock:        1189 MHz 
Memory data rate:    2.10 Gbps
Memory interface:    64-bit 
Memory bandwidth:    16.80 GB/s
Total available graphics memory:    10239 MB
Dedicated video memory:    2048 MB SDDR4
System video memory:    0 MB
Shared system memory:    8191 MB
Video BIOS version:    86.08.17.00.5B

ISP = 1GB  with a gateway  all of my devices are wired

stuttering happens locally on the device(issue is worse on another PC through Network) when videos are ran through Emby. If i use VLC player  on the same video i dont seem to have an issues with playback 

 

Edited August 25, 2021 by shadowfire36
added

[shadowfire36 0]

4 hours ago, ebr said:

Hi.  Can we please look at a specific example?

 

Im not sure how anyone can take  a screenshot of a movie that stops and resumes while playing , other than posting a video somewhere.

I have already searched through the knowledge base and the forums without locating a resolution or even someone who specified anything similar with only one type of format stuttering  on playback through the Emby player . I did read someone who had file format issues and added an external player through Emby theater  ,which does work ,but i cannot add an external player through the web browser, for use on my TV (which is an older model ) .

So i was sure if i need to report a problem or has anyone come across this just never been a topic . thats why i posted here first before trying to report a problem 

[Carlo 4560]

You gave us a few situations. What ebr is asking for is a specific example.

For example let's focus on Theater for windows desktop.  Change this back to using the internal player (no vlc).  While playing back bring up Stats for Nerds from the cog icon.

Take a screenshot of that.  Lets start with that.

[Luke 42077]

@shadowfire36 ?

[shadowfire36 0]

[shadowfire36 0]

here is the output from web player 

[Guest]

In Theater, change the renderer to GPU and leave the hardware acceleration to auto. Also, in your library setup, you should add the optional shared network folder. Then you'll have true direct play.

As for your web browser, the player doesn't support HEVC.

Edited September 5, 2021 by generiq

[shadowfire36 0]

Quote

In Theater, change the renderer to GPU 

Ok do this on all machines in my house ?

Quote

 Also, in your library setup, you should add the optional shared network folder

This supposed be a Samba  mapping  or windows mapped network drive ??

 

i have 11 machines in my house running using emby from Mac, windows ,and Ubuntu , so a little more clarity would help  me a tad bit in specifying what should go there (just an example please).

Do i need to add 

\\severname\videoFolderAll

\\servename\videoFolderCurrentMoviePlaying

mapped Drive letter S:\severname\severMovieMainfolder

 

. And i get the HEVC doesnt work with browsers  but i only seem to lag on 1080p so is there a speed up method on the transcoding somewhere ?

[Guest]

What OS is your server running on?

[Guest]

Here's the wiki for sharing.

https://support.emby.media/support/solutions/articles/44001159320-optional-network-paths

[Guest]

And in the Theater settings, this:

[Luke 42077]

@shadowfire36 are you still running into this?