Emby for Android 2.0.36g Unable to load built-in ass subtitles

[SmileFlower 21]

Some built-in ass subtitles with special effects cannot be read and displayed

AllLog.txt

[SmileFlower 21]

 Tips   E/libass_jni(22611): Failed to lock the native window. Error: -22

[ebr 16182]

Hi.  What exactly is happening?  What is different about these subs vs others that do work?

[SmileFlower 21]

Just now, ebr said:

Hi.  What exactly is happening?  What is different about these subs vs others that do work?

Some mkvs with built-in ass subtitles will not display subtitles

[SmileFlower 21]

11 minutes ago, ebr said:

Hi.  What exactly is happening?  What is different about these subs vs others that do work?

The video sample has a size of 11gb. Do I want to upload it to Google drive?

[ebr 16182]

2 minutes ago, ilolita945 said:

The video sample has a size of 11gb. Do I want to upload it to Google drive?

If you can, sure.  Or, if a one minute clip of it exhibits the same behavior and you can create that, then that will work too.  Thanks.

[SmileFlower 21]

9 hours ago, ebr said:

If you can, sure.  Or, if a one minute clip of it exhibits the same behavior and you can create that, then that will work too.  Thanks.

The following built-in ass subtitle TV client of this type cannot display normally

 

This is the file link:

https://drive.google.com/file/d/1wBWqI6TRLdblErCKjQuZ7wqs-gfe9MGt/view?usp=sharing

 

Mobile client display

 

 

Web client display

Edited August 14, 2021 by ilolita945

[ebr 16182]

It is downloading (which will take a while) but I just played it directly from  your link and no subs showed.

[SmileFlower 21]

1 minute ago, ebr said:

It is downloading (which will take a while) but I just played it directly from  your link and no subs showed.

Built in two ass subtitles

[rodainas 191]

2 minutes ago, ebr said:

It is downloading (which will take a while) but I just played it directly from  your link and no subs showed.

Thats normal with that type of link, the google player doesn't show embedded subtitles those mkv videos (nor srt, nor ass).

[ebr 16182]

They display fine for me with your sample file.

 

What device are you playing on?

[SmileFlower 21]

1 minute ago, ebr said:

They display fine for me with your sample file.

 

What device are you playing on?

Emby for Android TV

Toshiba 65u 6900c TV

 

The following is the equipment information

 

 

[ebr 16182]

Unless it is related to being all the way back on Android 6.0, I'm not sure why it isn't working for you.

[SmileFlower 21]

Just now, ebr said:

Unless it is related to being all the way back on Android 6.0, I'm not sure why it isn't working for you.

I have the same problem when installing emby for Android TV on my mobile phone. I can't display this built-in ass subtitle

[Carlo 4561]

4 minutes ago, ilolita945 said:

I have the same problem when installing emby for Android TV on my mobile phone. I can't display this built-in ass subtitle

Why/how are you installing this version on a mobile device?

[SmileFlower 21]

2 minutes ago, cayars said:

Why/how are you installing this version on a mobile device?

To test the built-in ass subtitles of the media

[Carlo 4561]

But how are you installing the TV version on the Mobile OS is what I'm asking.

[ebr 16182]

I'm afraid I'm befuddled at the moment... @cayars can you try his sample?

[SmileFlower 21]

1 minute ago, ebr said:

I'm afraid I'm befuddled at the moment... @cayars can you try his sample?

The sample has two subtitles. Can you show the second subtitle?

[Carlo 4561]

Yes, downloading it right now.

[SmileFlower 21]

1 minute ago, cayars said:

Yes, downloading it right now.

Try both subtitles

[Carlo 4561]

On Shield TV playing direct both subs work for me.

In web either direct streaming or transcoding neither sub plays for me.

Synology 4.7.0.7 Server

Edited August 14, 2021 by cayars

[SmileFlower 21]

15 minutes ago, cayars said:

On Shield TV playing direct both subs work for me.

In web either direct streaming or transcoding neither sub plays for me.

Synology 4.7.0.7 Server

Play normal display on mobile phone

[ebr 16182]

Both subs work for me on Android TV (Sony) as well.

[Luke 42078]

Both subs play just fine for me in the web app?