HEVC on non-4k Fire Sticks Don't transcode properly

[herki 3]

Don't have the logs yet - but users have been increasingly getting black screen with just audio. Try to tell them to trancode down to 2/1Mbps - no help, and usually playback error

Everytime I check the filetype its HEVC and its non 4k sticks. 

Anybody else seeing this?

[ebr 16184]

Hi.  Have these users updated to version 2.0.33 yet?

[Luke 42078]

@herki ?

[herki 3]

On 8/6/2021 at 4:44 PM, ebr said:

Hi.  Have these users updated to version 2.0.33 yet?

Yes they have.

[ebr 16184]

Would it be possible for one of them to try the most recent beta release?

 

[Deathmo 4]

On 8/6/2021 at 8:19 PM, herki said:

Don't have the logs yet - but users have been increasingly getting black screen with just audio. Try to tell them to trancode down to 2/1Mbps - no help, and usually playback error

Everytime I check the filetype its HEVC and its non 4k sticks. 

Anybody else seeing this?

Same Problem.

Got an update from Amazon App store  to 2.0.33 and since then I have this problem.

I than side loaded 2.0.36 but still same Problem.

Before the Amazon Store update everything played just fine.

I have also a non 4K Stick 2 gen.

 

ffmpeg-transcode-6091636d-d4c1-406e-80f0-cc1ea94bf295_1.txt ffmpeg-transcode-2b65a6f3-40d2-4a02-ba9c-10abcbe0a658_1.txt

Edited August 14, 2021 by Deathmo

[ebr 16184]

Okay, you are running the beta server and burning in subs.  There is some experimental stuff in the beta server for this which may be a factor.

Can you try disabling hardware acceleration on your server transcoding?  Or, de-select the subs?

[Deathmo 4]

OK I will do that, one minute.

 

 

@ Edit 

did what you asked but still only sound with black screen.

Edited August 14, 2021 by Deathmo

[Deathmo 4]

Hm I wanted to send log File but it does not update.

I even checked Debug Logging.

[ebr 16184]

21 minutes ago, Deathmo said:

Hm I wanted to send log File but it does not update.

Hi.  What do you mean "it does not update"?

In the "cog" menu during playback, there should be an option to send logs.

[Deathmo 4]

One moment

Edited August 14, 2021 by Deathmo

[Deathmo 4]

Ok now I got one

This is without Hardware decoding and subs off, like you requested

ffmpeg-directstream-3848f105-0257-4770-8151-506a532da3e3_1.txt

Edited August 14, 2021 by Deathmo

[ebr 16184]

Hi.  Please use the cog menu to send a log from the app as described here.

Thanks.

[Deathmo 4]

Installed new Relais 2.0.37 

and now everything plays again fine.

Thanks. 

Edited August 15, 2021 by Deathmo

[herki 3]

Sorry what is the fix for this? Still happening on all HEVC non 4k Sticks. Server is on stable build via docker - clients are all up to date.

Server does not use Hardware transcoding.

Edited August 26, 2021 by herki

[ebr 16184]

1 hour ago, herki said:

Sorry what is the fix for this? Still happening on all HEVC non 4k Sticks. Server is on stable build via docker - clients are all up to date.

Server does not use Hardware transcoding.

Hi. Check for an update on your Amazon device.  Be sure you are running 2.0.38a of the app.

Thanks.

[herki 3]

This issue has been solved with latest 2.0.38a client app on Fire TVs. Ty!

But lol - I'm opening a new thread now - since update users are reporting extremely slow start times on streams - like 3-5 mins sometimes. 

1 User confirmed this issue only exists on Fire and not Roku - so shes on same server just diff client app. Will open other thread.