Remote connections only work though wifi.

[nebyneb2357 1]

My laptop which I use for the server (windows 10) only works with remote connections if it is using wifi. Everything else works perfectly other than that. Whenever I try to connect, it just says that it can't connect. Thanks for any help in advance!

Edited August 2, 2021 by nebyneb2357

[Abobader 3470]

Hello nebyneb2357,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9783]

2 minutes ago, nebyneb2357 said:

My laptop which I use for the server (windows 10) only works with remote connections if it is using wifi. Everything else works perfectly other than that. Thanks for any help in advance!

Are you saying you have ethernet and wifi connections on the Laptop?  Since they would have different IP addresses do you have port forwarding for both?

May have to breakdown your setup and issue a little more.

[nebyneb2357 1]

I barely remember opening up ports 8096 and 8920 within windows and they never actually opened. I checked with a port checker and it said that one of them was still closed. I'm pretty sure it's just using upnp because they never actually opened. I think I may just have to set a static IP for the Ethernet, right?

 

Edit: I want to clarify that if it works on Ethernet, I don't really care about the wifi at all.

Edited August 2, 2021 by nebyneb2357

[Happy2Play 9783]

9 minutes ago, nebyneb2357 said:

I barely remember opening up ports 8096 and 8920 within windows and they never actually opened. I checked with a port checker and it said that one of them was still closed. I'm pretty sure it's just using upnp because they never actually opened. I think I may just have to set a static IP for the Ethernet, right?

 

Edit: I want to clarify that if it works on Ethernet, I don't really care about the wifi at all.

Sounds like you need to bind Emby to your ethernet IP via Dashboard-Network, Local IP address:

Quote

Local IP address:
Optional. Override the local IP address that Emby Server will present to Emby apps. If left blank, the server will automatically detect the local IP address.

 

[Carlo 4561]

If you turn off WIFI on the notebook with Emby shutdown and verify that Ethernet is working you can start Emby Server and it should tell you the IP it's using right on the dashboard.

Then if you open your router config and go to the port forwarding section and take a screen shot we can help you with the proper configuration that won't rely on UPnP.

[nebyneb2357 1]

@Happy2Play So I just enter my Ethernet ip into emby's network setting section?

[Happy2Play 9783]

1 minute ago, nebyneb2357 said:

@Happy2Play So I just enter my Ethernet ip into emby's network setting section?

Yes that would tell Emby to always use that IP.  So you would want to ensure that IP is statically assigned to that nic or reserved on your router to that mac.

[nebyneb2357 1]

Ok thanks for getting back to me. I do remember setting a static IP for the wifi within windows. I'll try to do the same with the Ethernet. 

[nebyneb2357 1]

22 minutes ago, Happy2Play said:

Yes that would tell Emby to always use that IP.  So you would want to ensure that IP is statically assigned to that nic or reserved on your router to that mac.

I just tried that, and it didn't seem to work. I also removed the static IP of the wifi and the remote connection still somehow works on wifi. I also reassigned the same local ip that was on the wifi to the Ethernet.

[Happy2Play 9783]

7 minutes ago, nebyneb2357 said:

I just tried that, and it didn't seem to work. I also removed the static IP of the wifi and the remote connection still somehow works on wifi. I also reassigned the same local ip that was on the wifi to the Ethernet.

It is hard to say, best guess a UPNP issue.  Have you restarted your router after all of the changes?

[nebyneb2357 1]

42 minutes ago, Happy2Play said:

It is hard to say, best guess a UPNP issue.  Have you restarted your router after all of the changes?

I haven't tried restarting my router. I'll try that as soon as I'm back at my laptop.

[nebyneb2357 1]

2 hours ago, Happy2Play said:

It is hard to say, best guess a UPNP issue.  Have you restarted your router after all of the changes?

After much troubleshooting, not being able to apply static IP to Ethernet, and only wifi working, I tried a network settings reset in windows. And BOOM IT ALL STARTED WORKING! Anyways, I just wanted to let you know it finally works. 

One last question, is it okay to leave my laptop on all the time for my server? It is about 5-7 years old and came with windows 8.1 installed and I upgraded it to windows 10.

[Luke 42083]

thanks for the feedback.

Quote

One last question, is it okay to leave my laptop on all the time for my server?

Hi, from Emby's point of view, yes it certainly is.

[nebyneb2357 1]

21 minutes ago, Luke said:

Hi, from Emby's point of view, yes it certainly is.

Thanks so much!