Some videos can't get the media info.

[brianlam 11]

Hi, I'm moving form QNAP to Synology, I copied all my video to the new NAS, most video is ok, but some only can get the metadata, but can't get the media info, please help.

Edited July 25, 2021 by brianlam

[Carlo 4560]

Hi, Are you logged in as an admin of the system?

[brianlam 11]

53 minutes ago, cayars said:

Hi, Are you logged in as an admin of the system?

Yes, and I wait for 2 days to let it update......

[Carlo 4560]

What do you mean by this?  What takes 2 days?

[brianlam 11]

2 hours ago, cayars said:

What do you mean by this?  What takes 2 days?

I read some post before, Emby need times to update the metadata and media info, not mean it take two days to update, just i wait two days and confirm it not update.

[Carlo 4560]

Try running a scan against that library again.

When it's complete upload your server log file.

[brianlam 11]

I look into the log, find some directory and files no access right ( I don't know why...), after add the access right, it's OK now, thanks a lot.

But I have another question, I use server configuration backup plugin to migrate the users setting from old NAS, all user setting restore to my new NAS, but I change any setting, it can't save, any idea?

[Carlo 4560]

This could be a permission problem on the configuration files.  I would check permissions on the Emby Server config folder.

[brianlam 11]

18 hours ago, cayars said:

This could be a permission problem on the configuration files.  I would check permissions on the Emby Server config folder.

Can you teach me how to check it?

Need to SSH the NAS to check files permission?

[Carlo 4560]

What version of DSM is running on the Synology?

[Luke 42077]

HI, please try refreshing the metadata on this title and see if that pulls in media info. If it does not, then please attach the emby server log. thanks.

[brianlam 11]

6 hours ago, Luke said:

HI, please try refreshing the metadata on this title and see if that pulls in media info. If it does not, then please attach the emby server log. thanks.

After I grant the permission to all the media folders and files,the media info updated, it's working now.

[brianlam 11]

8 hours ago, cayars said:

What version of DSM is running on the Synology?

I'm using DSM 7, the most update version.

Emby server is 4.6.4.0

Edited July 27, 2021 by brianlam

[Carlo 4560]

So you're all good now?

[brianlam 11]

8 hours ago, cayars said:

So you're all good now?

No, I think we are discussing after the user config restored, I can't change any user settings.

Can help?

[Luke 42077]

6 hours ago, brianlam said:

No, I think we are discussing after the user config restored, I can't change any user settings.

Can help?

Why can't you change user settings? What happens when you try?

[brianlam 11]

20 hours ago, Luke said:

Why can't you change user settings? What happens when you try?

I changed my NAS from QNAP to Synology, use server configuration backup plugin to migrate the users setting from old NAS, all user setting restored to my new NAS, but if I change any users setting, it can't save, please help.

[Luke 42077]

1 hour ago, brianlam said:

I changed my NAS from QNAP to Synology, use server configuration backup plugin to migrate the users setting from old NAS, all user setting restored to my new NAS, but if I change any users setting, it can't save, please help.

Please attach the emby server log from when you tried to do this. Thanks.

[brianlam 11]

On 7/29/2021 at 8:24 PM, Luke said:

Please attach the emby server log from when you tried to do this. Thanks.

Please help, thanks a lot.

embyserver.txt

[Luke 42077]

Can you make sure that recursively, the emby system user has write permissions on /var/packages/EmbyServer/var ?

@cayars may have some tips on this.

[Carlo 4560]

Try this from an SSH/Putty console with Emby Server shutdown.

sudo -i
<enter admin password>
chown -R emby:emby /volume1/@appdata/EmbyServer

After it completes restart Emby and see if that fixed your issue.

[brianlam 11]

On 8/1/2021 at 11:54 AM, Luke said:

Can you make sure that recursively, the emby system user has write permissions on /var/packages/EmbyServer/var ?

@cayars may have some tips on this.

Sorry, I don't know what you mean, I only can sure the new created user account can save profile changes.

[brianlam 11]

23 hours ago, cayars said:

Try this from an SSH/Putty console with Emby Server shutdown.

sudo -i
<enter admin password>
chown -R emby:emby /volume1/@appdata/EmbyServer

After it completes restart Emby and see if that fixed your issue.

Stop emby, run the command and start emby, still can't save the user profile changes.

[Carlo 4560]

removed

Edited August 2, 2021 by cayars

[brianlam 11]

Is this just a special case? Can't help to solve it?