Issue Playing .MOV files

[daniel.bmyer 11]

I noticed an issue with playing some video files captured by my camera. They were done in 1920x1080P and previously played fine on my Shield TV Pro and Emby.  Still work fine via the server web browser, but on Nividia Shiled TV they now play ...like really fast and choppy. They are .mov files. My .mp4 files captured with a  diff camera seem to play properly though. 

Can't say when this changed. I would say sometime within the last 3 months.

[Carlo 4561]

What version of the ATV app do you currently have installed?
Can you upload a sample MOV file we can use for testing?

[daniel.bmyer 11]

Here's a small video clip that doesn't work.

[daniel.bmyer 11]

What's the ATV app? I don't think I have it installed.

[Carlo 4561]

2 hours ago, daniel.bmyer said:

What's the ATV app? I don't think I have it installed.

ATV is short for Android TV app.

his is the section of the forum you posted in, hence me asking which version of the app you were using.

[daniel.bmyer 11]

Ok, I guess I posted in the wrong section. This is for the Nvidia Shield TV Pro. 

[vdatanet 1617]

11 minutes ago, daniel.bmyer said:

Ok, I guess I posted in the wrong section. This is for the Nvidia Shield TV Pro. 

Nvidia Shield TV Pro is an Android TV device

[vdatanet 1617]

Here you can find the ATV app version, 2.0.31g in this particular example:

[vdatanet 1617]

4 hours ago, daniel.bmyer said:

Here's a small video clip that doesn't work.

This sample plays fine in my Nvidia Shield Pro

[Carlo 4561]

This played just fine for me as well on the Shield TV.

We need to know what version of the app you are using.

Edited July 20, 2021 by cayars

[daniel.bmyer 11]

The version that's installed is 2.0.0.9g.

This is installed via a docker. I can't just update it...as far as I know. I'm wondering if I should remove the docker and reinstall.

The files used to play fine.

[vdatanet 1617]

You can join the beta here:

 

[daniel.bmyer 11]

I uninstalled and reinstalled but same problem. It plays fine on the web server but not on the shield tv.

Not sure why I would need to join a beta group? I don't want to be playing around with my unraid dockers.

Do any of you have 2.0.0.9g installed and have it working? Something must have changed at some point as it used to play fine.

[vdatanet 1617]

7 minutes ago, daniel.bmyer said:

I uninstalled and reinstalled but same problem. It plays fine on the web server but not on the shield tv.

Not sure why I would need to join a beta group? I don't want to be playing around with my unraid dockers.

Do any of you have 2.0.0.9g installed and have it working? Something must have changed at some point as it used to play fine.

No, nothing to do with docker, it’s just the client app.

 

[Carlo 4561]

16 hours ago, daniel.bmyer said:

The version that's installed is 2.0.0.9g.

This is installed via a docker. I can't just update it...as far as I know. I'm wondering if I should remove the docker and reinstall.

The files used to play fine.

Not the issue here, but just so you know your docker can be updated with this command.

docker pull emby/embyserver:latest

This is covered in the Emby Docker instructions you can read from this page.
https://emby.media/docker-server.html

[daniel.bmyer 11]

I am using that

[Luke 42078]

Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

[vdatanet 1617]

19 hours ago, daniel.bmyer said:

The version that's installed is 2.0.0.9g.

This is installed via a docker. I can't just update it...as far as I know. I'm wondering if I should remove the docker and reinstall.

The files used to play fine.

If you don't want to join the beta, just sideload it:

Emby Android TV Release Notes (BETA) - Android - Emby Community