Problems with multichannel sound

[AcidDemon 0]

Since switching to an AndroidTV device (Android before) I'm having issues when watching a movie which has multichannel sound.

I'm using a Bluetooth headset all the time. On the old system this was no problem but on the new system the audio is played through the TV speakers instead through the headset.

Maybe someone has an idea?

Edit: Is there any option to set it to downmix to stereo or similar?

Edited July 18, 2021 by AcidDemon

[Carlo 4561]

Hi, Can you go over in more detail what device you were using before and which client?

And then what client and software app you are using now?

[GrimReaper 4739]

1 hour ago, AcidDemon said:

Edit: Is there any option to set it to downmix to stereo or similar?

Settings (Cog icon) > Playback > Audio Output > Downmix to stereo.

[AcidDemon 0]

1 hour ago, cayars said:

Hi, Can you go over in more detail what device you were using before and which client?

And then what client and software app you are using now?

The device I used before was a Formuler Z8 and now I'm using a Formuler GTV

[AcidDemon 0]

56 minutes ago, GrimReaper76 said:

Settings (Cog icon) > Playback > Audio Output > Downmix to stereo.

I don't have that setting. The whole Audio Output is missing.

Version I'm using is 2.0.09g

Edited July 18, 2021 by AcidDemon
Added more Information

[ebr 16172]

15 hours ago, AcidDemon said:

I don't have that setting. The whole Audio Output is missing.

Hi.  That means you are already downmixing to stereo as that is the only option being reported.

Does sound via your headphones work in other apps?

[AcidDemon 0]

2 hours ago, ebr said:

Hi.  That means you are already downmixing to stereo as that is the only option being reported.

Does sound via your headphones work in other apps?

Sound in other apps is working. Emby material with 2 Ch audio is working as well.

[ebr 16172]

Can you please play something with this problem for just a few seconds and then send a log from the app?

Thanks.

[AcidDemon 0]

1 hour ago, ebr said:

Can you please play something with this problem for just a few seconds and then send a log from the app?

Thanks.

I have enabled the debug options, played a file for 15-20s and then selected send logs. I hope that's what you need.

User logged in during the time: AcidDemon

Edited July 19, 2021 by AcidDemon
Added more Information

[ebr 16172]

Hi.  I'm not sure why it isn't working for you but this is also a non-standard device so that is a wildcard.  From the logs, we are sending the audio out and the app knows you are using a headset.  It should be working.

[AcidDemon 0]

1 minute ago, ebr said:

Hi.  I'm not sure why it isn't working for you but this is also a non-standard device so that is a wildcard.  From the logs, we are sending the audio out and the app knows you are using a headset.  It should be working.

Okay, that sounds like a strange issue. First I asked the support if Formuler for possible help but they told me it must be an Emby issue.

Is there anything on my side which I can change or test?

[Luke 42077]

As a test, can you sideload our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

[AcidDemon 0]

I have asked a friend to stream the exact same content on his GTV system with headphones. 

// Due to his setup it's not the exact same file because he only has a FHD setup.But the audio line is the same. The settings on the GTV are the same.

When he output the more detailed statistics it shows that it's downmixed to stereo. That's what missing on mine. I have added the two pictures.

First picture is mine, second is his.

Edited July 21, 2021 by AcidDemon
Spell checked

[ebr 16172]

His is remuxing, yours is direct playing.  Also, it would appear that he is running an older version of the app as an audio incompatibility shouldn't cause a remux anymore.

[AcidDemon 0]

I just tried an external video player (MX Player Pro) and the sound is working there. It's a strange issue.

[GrimReaper 4739]

50 minutes ago, ebr said:

yours is direct playing

And therein lies the problem: if it's direct playing, meaning device is multichannel-audio capable,  why doesn't OP have the Audio Output settings section to select Downmix, and if it ain't capable, how can it be Direct Playing, and not remuxing?

[AcidDemon 0]

I'm adding another screenshot from my Formuler Z8 device where everything is working correctly. Same headset. It looks pretty much the same as the one from the GTV.

 

 

[AcidDemon 0]

I have now switched devices to the different TVs:

GTV on Sony TV: Not working (audio via TV speaker).

Z8 on Sony TV: Ok

GTV on Philips: Ok

Z8 on Philips: Ok

// Exact models Sony KD-65XF7956 Philips 43PUS8505/12

Edited July 22, 2021 by AcidDemon
Exact models added

[Luke 42077]

4 hours ago, AcidDemon said:

I have now switched devices to the different TVs:

GTV on Sony TV: Not working (audio via TV speaker).

Z8 on Sony TV: Ok

GTV on Philips: Ok

Z8 on Philips: Ok

That's interesting, thanks for supplying that info.

[AcidDemon 0]

My current solution is to use an external player on those videos where I have problems with.

[ebr 16172]

Hi.  At this point, I'm not sure what the difference is but it appears to be specific to that exact device model.

[AcidDemon 0]

22 hours ago, ebr said:

Hi.  At this point, I'm not sure what the difference is but it appears to be specific to that exact device model.

I'm in contact with Sony and they are trying some things via remote administration. So far nothing has helped. It's a strange error

[Luke 42077]

5 hours ago, AcidDemon said:

I'm in contact with Sony and they are trying some things via remote administration. So far nothing has helped. It's a strange error

Let us know if you find anything. Thanks.