politby 88 Posted August 26, 2014 Share Posted August 26, 2014 (edited) Just returned after a long vacation to find Xenon has been released. Unfortunately it refuses to install. I just get a blue screen with the message "Error installing". Before installing from the plug-in catalog I made sure to clean out old DLLs and configuration files from the program data folder. I am running the latest Media Browser beta version. Any ideas? Sent from my Nexus 4 using Tapatalk Edited August 26, 2014 by politby Link to comment Share on other sites More sharing options...
ebr 14935 Posted August 26, 2014 Share Posted August 26, 2014 Any ideas? Not without a log... Link to comment Share on other sites More sharing options...
politby 88 Posted August 26, 2014 Author Share Posted August 26, 2014 Figured you would say that... MBClassic-2682014d974c28b8e7f47338a688e09838865d1.log Link to comment Share on other sites More sharing options...
ebr 14935 Posted August 26, 2014 Share Posted August 26, 2014 We got a 403 either trying to download the file from our server or trying to create the temp file to save it in. So, either you have a firewall or something that is blocking our plug-in site or improper permissions on the temp folder for the current Windows user. 1 Link to comment Share on other sites More sharing options...
politby 88 Posted August 26, 2014 Author Share Posted August 26, 2014 Argh. Probably my Sophos UTM that's blocking the plugin site. It probably falls under some category that is blocked. Which sites should I put on the exceptions list? Sent from my Nexus 4 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14935 Posted August 26, 2014 Share Posted August 26, 2014 mb3admin.com Link to comment Share on other sites More sharing options...
Solution politby 88 Posted August 27, 2014 Author Solution Share Posted August 27, 2014 Here's what the Sophos log file showed. Forgot I had set it to block .exe files... 2014:08:27-10:36:41 utm httpproxy[5411]: id="0064" severity="info" sys="SecureWeb" sub="http" name="web request blocked, forbidden file extension detected" action="block" method="GET" srcip="192.168.2.13" dstip="104.28.22.116" user="" statuscode="403" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2701" request="0x8f20748" url="http://www.mb3admin.com/admin/service/packageFiles/Xenon.dll_1.0.0.7.exe" exceptions="" error="" authtime="0" dnstime="0" cattime="65789" avscantime="0" fullreqtime="33194984" device="0" auth="0" category="105" reputation="neutral" categoryname="Business" reason="extension" extension="exe" filename="Xenon.dll_1.0.0.7.exe" 1 Link to comment Share on other sites More sharing options...
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