No longer accessible remotely

[dadofhgnadn 11]

Emby is suddenly not accessible remotely. Everything checks, I've tested the port from canyouseeme.org and my dynamic dns is updating successfully. 

embyserver.txt

Edited June 21, 2021 by dadofhgnadn

[Happy2Play 9292]

What remote connections method are you using Connect or Direct?  But using your Forum information I can see your manual login page.

[dadofhgnadn 11]

Yes, however the server is not accessible. I can also connect locally. Connect remotely.

 

Edited June 22, 2021 by dadofhgnadn

[Happy2Play 9292]

3 minutes ago, dadofhgnadn said:

Yes, however the server is not accessible. I can also connect locally.

What do you get when you try to connect remotely? 

How are you trying to connect?

As your server is accessible via WANIP address.

 

 

[dadofhgnadn 11]

Connection Failure

Were unable to connect to the selected server right now. Please insure it is running and try again.

 

Thanks

[Happy2Play 9292]

1 minute ago, dadofhgnadn said:

Connection Failure

Were unable to connect to the selected server right now. Please insure it is running and try again.

 

Thanks

So you are trying to connect via Connect correct? 

[dadofhgnadn 11]

Yes, Connect remotely, I apologize if I forgot to answer that question. 

[Happy2Play 9292]

Best guess is Connect is taking awhile for WANIP update.

You could try removing your Connect username from your User, hitting save then re-adding it.  But obviously you would have to do this via a local connection.  Dashboard-Users, your user

 

[dadofhgnadn 11]

The problem is I have other users using connect remotely having the same issue.  

[Happy2Play 9292]

2 minutes ago, dadofhgnadn said:

The problem is I have other users using connect remotely having the same issue.  

You could try restarting the system but my guess is you have to wait for Connect to update your WANIP change.  But that is just my guess.

Removing and re-adding from one user would/should update for all user though as it is one server your users are connection to.

[dadofhgnadn 11]

I have restarted, but I will remove and recreate.

[dadofhgnadn 11]

I have  deleted and recreated an account with no luck. I can login however after i choose the server I get the message saying it can not connect. Firewalls are off, etc.  I am going to restart again. my dydns is: thenmens.mynetgear.com 

Edited June 22, 2021 by dadofhgnadn

[Happy2Play 9292]

1 minute ago, dadofhgnadn said:

I have  deleted and recreated an account with no luck. I can login however after i choose the server I get the message saying it can not connect. Firewalls are off, etc. my dydns is: xxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxx.com

  And if you logged with connect and added a server with your WANIP does it work.

But am still guessing Connect update that only happens every few hours.

On 10/30/2019 at 7:21 PM, Happy2Play said:

But I do no know the actual update interval.

On 10/30/2019 at 9:42 PM, Luke said:

Every few hours.

 

[dadofhgnadn 11]

My Nighthawk reported that the dns was updating but was actually not successful. I could not ping my dyn dns address.

[Luke 39319]

I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[Happy2Play 9292]

2 minutes ago, Luke said:

I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

Port is open and accessible via direct IP address.  So this is a DDNS or Connect update issue.

[Luke 39319]

@dadofhgnadn are you still having an issue with this?

[dadofhgnadn 11]

It has been resolved.

[Luke 39319]

1 hour ago, dadofhgnadn said:

It has been resolved.

What was the solution?