Bob UK 1 Posted June 16, 2021 Share Posted June 16, 2021 I had this problem for a while, today I uninstalled Trakt and re installed it but I get the same error. ======================================================================================================================= Locked at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.Get(HttpRequestOptions options) at Trakt.Api.TraktApi.GetFromTrakt(String url, CancellationToken cancellationToken, TraktUser traktUser) at Trakt.Api.TraktApi.SendGetAllWatchedMoviesRequest(TraktUser traktUser, CancellationToken cancellationToken) at Trakt.ScheduledTasks.SyncLibraryTask.SyncMovies(User user, TraktUser traktUser, ISplittableProgress`1 progress, CancellationToken cancellationToken) at Trakt.ScheduledTasks.SyncLibraryTask.SyncUserLibrary(User user, TraktUser traktUser, ISplittableProgress`1 progress, CancellationToken cancellationToken) at Trakt.ScheduledTasks.SyncLibraryTask.Execute(CancellationToken cancellationToken, IProgress`1 progress) at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options) ========================================================================================================================= Any help on this please. Bob Link to comment Share on other sites More sharing options...
Carlo 4331 Posted June 16, 2021 Share Posted June 16, 2021 Hi can you upload the full server log please. Link to comment Share on other sites More sharing options...
Bob UK 1 Posted June 16, 2021 Author Share Posted June 16, 2021 This one? I just tried tract again at 0.02 if that helps embyserver.txt Link to comment Share on other sites More sharing options...
Carlo 4331 Posted June 17, 2021 Share Posted June 17, 2021 Hi, this is what I see in the log. 2021-06-17 00:00:02.335 Error App: Error sending email: System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Authentication Required. Either you have bad credentials loaded for Trakt or they locked your account. I'd try manually logging in to make sure your account is in good order then re-enter this info back into the plugin. Link to comment Share on other sites More sharing options...
Bob UK 1 Posted June 17, 2021 Author Share Posted June 17, 2021 I am logged into Emby and Tract. I got a new Authentication PIN from Tract and entered it in Emby it was accepted ok. What else can I try? I know about the email error that I fixed now. Link to comment Share on other sites More sharing options...
Carlo 4331 Posted June 17, 2021 Share Posted June 17, 2021 Try it again and post a new log. Link to comment Share on other sites More sharing options...
Bob UK 1 Posted June 17, 2021 Author Share Posted June 17, 2021 embyserver.txt Thank you Link to comment Share on other sites More sharing options...
Carlo 4331 Posted June 17, 2021 Share Posted June 17, 2021 Sorry, I wasn't clear in my other post. Besides trakt I was saying you have an email notification setup using SMTP that is giving an error. That doesn't have anything to do with trakt, but I was just letting you know about it since it's erroring in the logs. For Trakt I see: MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Locked I'm not exactly sure but that sounds like Trakt has this user account locked from syncing. This has happened to other users in the past. Can you send them an email to ask if you account is locked and if so to unlock it? Let us know what they say. Link to comment Share on other sites More sharing options...
Luke 37246 Posted June 21, 2021 Share Posted June 21, 2021 Hi @Bob UK has this helped? Link to comment Share on other sites More sharing options...
Bob UK 1 Posted June 21, 2021 Author Share Posted June 21, 2021 Hi Luke No reply back from Trakt support yet. I will reply on here IF they contact me back 1 Link to comment Share on other sites More sharing options...
Luke 37246 Posted June 21, 2021 Share Posted June 21, 2021 2 hours ago, Bob UK said: Hi Luke No reply back from Trakt support yet. I will reply on here IF they contact me back Great, thanks. Link to comment Share on other sites More sharing options...
Bob UK 1 Posted June 22, 2021 Author Share Posted June 22, 2021 Luke I had a reply from Trakt support, I sent you a message about it. Bob Link to comment Share on other sites More sharing options...
Carlo 4331 Posted June 22, 2021 Share Posted June 22, 2021 Were you blocked by them? Link to comment Share on other sites More sharing options...
Bob UK 1 Posted June 22, 2021 Author Share Posted June 22, 2021 See your private messages Cayars Link to comment Share on other sites More sharing options...
Carlo 4331 Posted June 22, 2021 Share Posted June 22, 2021 Got it. For anyone following along it was blocked. Link to comment Share on other sites More sharing options...
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