[Emby on TrueNAS] stuttering while watching .avi files over browser after update to 4.6.2.0

[Sylas 8]

Hello everyone

Maybe someone experiences the same issue and already know what the problem is: since I updated to Emby Server 4.6.2.0 (from 4.5.4.0 I think) my older files a.k.a. avi files often stutter during playback, i.e. some part of the audio is played twice in a row while the video is kinda stopping only to sync up again a few seconds later

I think avi files are transcoded (as far as I have read on the forum) so my guess is that something changed there. I also tried with H/W enconding enabled and disabled, no change.

 

I'd appreciate any suggestions.

Thanks and br

[Luke 40073]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[Sylas 8]

ok

I trimmed the embyserver.txt to the time stamps matching to the latest ffmpeg-transcode (I know the topic on "how to report a media playback issue" states "Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us." but it would have been around 100 MB file else)

 

the first error in the embyserver.txt I've already found here: https://emby.media/community/index.php?/topic/98421-repetitive-error-message-on-4610/

seems you already covered that one ... I do not know if that has an influence

 

hope that helps! and thanks for your help Luke

embyserver.txtffmpeg-transcode-6dd9997d-f6af-4d2b-84c2-a1036ca64a8b_1.txt

Edited June 9, 2021 by Sylas

[Sylas 8]

I hope these are the files you need Luke

 

 

[Luke 40073]

Hi, is this only happening on videos with mpeg4?

[Sylas 8]

by now I've seen it pretty much on all my videos...

it seems that after an initial phase where it can happens it goes on pretty normally

[Luke 40073]

@Sylas

As a test, can you try with our online web app and see if it happens with that?

http://app.emby.media

Thanks.

[Sylas 8]

hey Luke

same thing when I connect via app.emby.media

[Luke 40073]

@Sylas have you updated to Emby Server 4.6.3?

[Sylas 8]

yeah I have done that like 3 hours ago, no change

[MRobi 161]

@Sylas how did you install? Are you using the community plugin or did you create the jail manually and install manually?

Right now the community plugin is using the stock version of ffmpeg and not the custom version that comes bundled with Emby. This is fine for most files but can cause some playback issues with certain ones. It may be related to this.

[Sylas 8]

hi MRobi

I did a manual installation of jail, dependencies and emby

[Jerren 13]

I have encountered this problem aswell, didn't think much of it at the time but when i encounter it again i'll provide a serverlog too. Sadly i didn't pay attention to what type of file it was yet.

[Luke 40073]

Hi, have you tried with Emby Server 4.6.4?

[Sylas 8]

i will try and let you know

[Sylas 8]

well that seems to have worked ... no more stuttering since 4.6.4

thanks Luke

[Luke 40073]

Thanks for the feedback.

[Jerren 13]

Same here no stuttering on 4.6.4 anymore

[Sylas 8]

well it seems stuttering in the sense that video and audio don't sync is gone but instead the picture pauses for a few seconds while the audio is still going and they sync up again a few seconds later

 

much better than before and only happening at the beginning of watching something ... after that all good

for me, that is acceptable

[hjason7812 32]

On 6/9/2021 at 2:31 PM, Sylas said:

Hello everyone

Maybe someone experiences the same issue and already know what the problem is: since I updated to Emby Server 4.6.2.0 (from 4.5.4.0 I think) my older files a.k.a. avi files often stutter during playback, i.e. some part of the audio is played twice in a row while the video is kinda stopping only to sync up again a few seconds later

I think avi files are transcoded (as far as I have read on the forum) so my guess is that something changed there. I also tried with H/W enconding enabled and disabled, no change.

 

I'd appreciate any suggestions.

Thanks and br

i know for a fact avi isn't a good container for video. i would convert them all to mp4/aac they work flawlessly then.