stanbsky 0 Posted May 30, 2021 Share Posted May 30, 2021 "Unlock not purchased" is showing when I try to restore unlock after a Shield TV reset. I checked and it is the right Play Store account logged in on the Shield. The unlock purchase is visible in purchase history on the Play Store. Please let me know how to proceed. Thanks! Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 30, 2021 Share Posted May 30, 2021 Hi, are you sure you logged into the store on the ShieldTV with the same account? Link to comment Share on other sites More sharing options...
stanbsky 0 Posted May 30, 2021 Author Share Posted May 30, 2021 2 hours ago, stanbsky said: ... I checked and it is the right Play Store account logged in on the Shield. ... Yes, I am absolutely sure. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted May 30, 2021 Share Posted May 30, 2021 1 hour ago, stanbsky said: Yes, I am absolutely sure. Maybe if you send the app log after trying to restore the unlock, it can help to see what happens. 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 30, 2021 Share Posted May 30, 2021 1 hour ago, stanbsky said: Yes, I am absolutely sure. What @vdatanet said. Do you know how to send in app logs? Link to comment Share on other sites More sharing options...
stanbsky 0 Posted May 30, 2021 Author Share Posted May 30, 2021 @cayars So I just went to try again - and it worked. I've sent the log anyways in case that'll help you determine what led it to randomly authorise after multiple previous failed attempts. Let me know if you need me to DM any personal info so you can identify the log corresponding to this issue. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 30, 2021 Share Posted May 30, 2021 Sounds great, glad you got it unlocked! Link to comment Share on other sites More sharing options...
ebr 14930 Posted May 31, 2021 Share Posted May 31, 2021 Hi. Glad you got this worked out. My guess is this was some sort of glitch with the store itself. It was reporting it was not purchased. Link to comment Share on other sites More sharing options...
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