Some videos cannot be played and hardware transcoding is not available

[MagicRin 7]

hi there,

I encountered some problems.I had no other choice but to come here for help.

Most of the videos can be played by hardware transcoding, but I have found very few videos that cannot be played by hardware transcoding.The video pops up after loading for some time with the error message as shown.

System Environment:

Emby version: 4.6.1.0

System version: DSM 6.2.3-25426 Update 3

CPU: intel i5-10400
GPU: UHD630

I found some ffmpeg logs.What can I do?Thanks!

ffmpeg-transcode-456f33a7-d06e-41a9-aaf2-dec19b52f762_1.txt ffmpeg-transcode-c57d053e-79b2-4445-a043-c86b71be7809_1.txt ffmpeg-transcode-75b92498-e40b-4689-abf1-e6740c490f49_1.txt

Edited May 27, 2021 by MagicRin

[Luke 37071]

Hi, as a test, if you turn off hardware transcoding, how does that compare?

[MagicRin 7]

31 minutes ago, Luke said:

Hi, as a test, if you turn off hardware transcoding, how does that compare?

HI, if I turn off hardware transcoding, it will play normally.

Edited May 27, 2021 by MagicRin

[Luke 37071]

Is dsm fully up to date?

[MagicRin 7]

14 hours ago, Luke said:

Is dsm fully up to date?

Sure, I have updated to the latest.

[MagicRin 7]

On 5/28/2021 at 12:12 AM, Luke said:

Is dsm fully up to date?

HI,a few days passed, during which I rebooted the device and added a new hard drive, and suddenly I found that the video that could not be played by hardware transcoding could now be played normally again. What a strange phenomenon.

[Luke 37071]

Thanks for the feedback !

[MagicRin 7]

On 6/18/2021 at 11:24 PM, Luke said:

Thanks for the feedback !

Now it is clear that the problem is that ffmpeg cannot hardware transcode x264 10bit depth video

[Carlo 4330]

That sounds about right.  10bit AVC never really caught on with device makers.  HEVC on the other hand usually has good 10 bit support.