YouTube trailers - No longer working

[lushLi2ard60 0]

Hello everyone! 

 

Am I the only one that error when using the Trailer button on Emby?

Playback Error. No compatible streams are currently available. Please try again later or contact your system administrator for details.

 

This is happening since Emby 4.6.x. It even happens on movies that got added after the update to 4.6.

 

I tried a couple of fixes without any luck.

[Luke 39692]

Hi there, let's look at an example:

 

Thanks!

[lushLi2ard60 0]

Hello Luke!

I attached the embyserver.txt logs after enabling debugging mode.

I can't find any relevant info in there, but maybe you can. This is also the only log file that got modified matching the timestamp of the issue.

I also attached a screenshot of the error with timestamp.

Step reproduction : 
1. Enabled debugging, then went to Home.
2. Opened Movies library and clicked on the movie called Ashfall (2019).
3. Clicked on the Trailer button and got the attached error.

Thanks!

embyserver.txt

[Luke 39692]

Hi, try refreshing the metadata on the item and see if it helps.

[lushLi2ard60 0]

Hi Luke,

I tried that already and same result. As I mentioned this is happening for new items too.

So I can add a new movie right now and let it scan and the Trailer button wouldn't work too.

Thanks!

[Luke 39692]

Can you provide the contents of the browser debug console? thanks.

[lushLi2ard60 0]

Hello Luke, 

Yes I attached the complete console log from the time I open Emby up to the time I tried starting a trailer.

When starting the trailer, it produces the following error :
index.html#!/item?id…d85f674b02e3cf00c:1 Uncaught (in promise) undefined

Thanks!

site-1622161891431.log

[lushLi2ard60 0]

Hello Luke,

I just tried the above without any good results:

• Accessing Emby directly with the server IP and port instead of through reverse proxy - The Trailer button behaved the same.
• Stopping the container, then removing it, then pruning left over images and containers. And finally re-created it using the same data folder - Same behavior.

So the only thing left at this point is to start from fresh without re-using the docker data folder, but that's something I would like avoiding to do if possible.

Thanks!

Edited May 29, 2021 by lushLi2ard60
Spelling mistakes

[Luke 39692]

Hi there, do you see the problem when using our online web app?

http://app.emby.media

[lushLi2ard60 0]

Hello Luke,

Yes exactly the same behavior - See attached screenshot.

Thanks!

[Luke 39692]

OK that's good. I've pushed an update to our online web app. Please try it again in an hour or so. Thanks.

[lushLi2ard60 0]

Hello Luke,

I just tried the web app again and it still doesn't work.

That issue is happening both from the app and from the web. It doesn't matter if I try from the local network or over the internet.

Thanks.

[Luke 39692]

What version of the online web app does your server dashboard indicate?

[lushLi2ard60 0]

Hello Luke,

When using app.emby.media the Emby Web is on 4.6.1.2.

Thanks!

[Luke 39692]

Can you please attach the browser debug console contents again? Thanks.

[Happy2Play 9363]

Does this happen in another browser?  I have not notice this issue in any browser but have never used Brave.

But had no issue with url based Youtube trailers in Brave.

Edited May 29, 2021 by Happy2Play

[lushLi2ard60 0]

Hello Luke & Happy2Play,

Yes it's happening from any browser and with the app too. No matter if I try from my local network or from the internet.

I use Emby in a docker behind a reverse proxy. I tried playing the trailers using the Emby IP and port (so without the reverse proxy) and I got the same thing.

So the console logs that I pulled are from app.emby.media. Here is the piece of log it produced when I clicked on the Trailer button. The below in bold isn't my IP, I am not sure what this is :
/#!/item?id=5943831&…d85f674b02e3cf00c:1 Uncaught (in promise) undefined
connectionmanager.js?v=4.6.1.2:1 Fetch failed loading: GET "http://172.20.128.3:8096/emby/system/info/public".

I also attached the complete log and another screenshot.

Thanks!

app.emby.media-1622313904499.log

[Luke 39692]

Whatever this is is not ours:

h1-vendors-main-popover.js:37

Try removing any browser extensions you may have installed.

[lushLi2ard60 0]

Hello Luke,

So I installed Firefox and Chromium, I attached a screenshot of the error. It's the same behavior, there is no plugin installed at all since it's a fresh install.

I attached a screenshot of the same error when I try from the app & Chrome but from my phone.

I also attached what it does when I try from my Chromecast.

I tried a different movie each time as well.

None of the devices work.

Thanks.

[Happy2Play 9363]

But this is still a issue specific to your setup, that we have to figure out.

 

[lushLi2ard60 0]

Hello Happy2Play,

Yeah I guess too since nobody seems to have the same issue.

Maybe it's some part of the Docker data that is corrupted or something.

I will start from fresh without using the current data folder and will recover from one of the backup made by the Configuration Backup plugin.

Thanks.

[lushLi2ard60 0]

Hello all,

Yeah not sure why it doesn't work, I purged the docker container, renamed the data folder and re-created the docker container.

I went through the initial configuration screen, configured the Backup plugin and the Premiere key.

I then restored from the last backup, waited a bit so I had a few movies that were scanned.

I then tried the Trailer button and again the same thing...

Thanks!

[lushLi2ard60 0]

Hello all,

So I just tried the same but from version 4.5 and there was no Trailer button.

I think it might be related to the nfo not having any trailer info and since I have strict permissions Emby can only read the file.

Let me test that theory further.

Thanks.

[lushLi2ard60 0]

Hello all,

It's resolved!

I checked one nfo and there was no Trailer, I tried doing a force refresh, but it wouldn't do anything.

So I did a little chown so Emby can write on the file and it worked. The Trailer button was working after that.

So on the latest version of Emby, the Trailer button is showing even if there is no trailer in the nfo, is that normal?.

Thanks!

[Happy2Play 9363]

Just now, lushLi2ard60 said:

Hello all,

So I just tried the same but from version 4.5 and there was no Trailer button.

I think it might be related to the nfo not having any trailer info and since I have strict permissions Emby can only read the file.

Let me test that theory further.

Thanks.

Well if metadata (nfo) does not have a trailer url then yes this is a issue, but at the same time Emby should only show a trailer button if there is a url or a local trailer.

I tested adding a item with no trailer url to a disabled metadata library and no trailer button was present 4.6+ and 4.7+