silver_2000 3 Posted May 22, 2021 Share Posted May 22, 2021 We are running Emby on Synology DS918+ We typically use Roku to connect but also use LG TV app some We have Gigabit connection to the Synology. Its become common for us to see delays loading on the roku. The Emby ap opens, we pick user, and the home loads slowly, when we pick a title we often see the spinning circle for some time. We have had issues with the server being unresponsive occasionally. Recently we started to hear audio drops while watching the shows, every min or 2. The most recent experience the video is direct playing to the Roku. Also saw audio drops on the LG tv app. Its not just one media file thats dropping. We have some of the media on an additional Synology but it doesn't matter where the content is when we experience the issues. We just did the most recent update to 4.6 Looking for some ideas on how to troubleshoot this. We have an older PC / Server that we could swap the Emby OS to if thats what is required Thanks in advance Link to comment Share on other sites More sharing options...
Luke 37238 Posted May 22, 2021 Share Posted May 22, 2021 Hi there, let's look at an example: Thanks ! Link to comment Share on other sites More sharing options...
speechles 1929 Posted May 23, 2021 Share Posted May 23, 2021 (edited) @silver_2000 Is your Roku on OS 10 when experience these audio drops? I experience them on OS 10 and we may be able to do something about this as a work-around. Stay tuned. ^_~ Edited May 23, 2021 by speechles Link to comment Share on other sites More sharing options...
silver_2000 3 Posted May 25, 2021 Author Share Posted May 25, 2021 the media is loading well today and the roku interface is working well but we are dropping audio still here is the log apologies for not uploading it earlier - I do know better We are on Roku V 10 embyserver.txt Link to comment Share on other sites More sharing options...
speechles 1929 Posted May 25, 2021 Share Posted May 25, 2021 If you press down while the video plays it will open the OSD. On the OSD find the cog/gear and click it. This will open the playback menu. On the playback menu will be "Attempt Playback Correction". Doing this once should solve the problem. We will look at improving this somehow. We have ideas. 1 Link to comment Share on other sites More sharing options...
silver_2000 3 Posted June 3, 2021 Author Share Posted June 3, 2021 Today we lost access to half the libraries that happen to be stored on another synology from the Synology that has the emby app When I logged in I saw the update available to 4.6.2 so I did that update and the shows are back. There was no issue accessing either synology. The log from before the update is 16 mb, so here are the last few lines of it any help would be appreciated emby logs.txt Link to comment Share on other sites More sharing options...
Luke 37238 Posted June 3, 2021 Share Posted June 3, 2021 20 minutes ago, silver_2000 said: Today we lost access to half the libraries that happen to be stored on another synology from the Synology that has the emby app When I logged in I saw the update available to 4.6.2 so I did that update and the shows are back. There was no issue accessing either synology. The log from before the update is 16 mb, so here are the last few lines of it any help would be appreciated emby logs.txt 92.92 kB · 1 download Hi, this is only a three minute log snippet. There's not much we can learn from this. If you can locate the log file from when the problem occurred, then please attach the complete file. thanks. Link to comment Share on other sites More sharing options...
silver_2000 3 Posted June 3, 2021 Author Share Posted June 3, 2021 here you go embyserver-4.txt Link to comment Share on other sites More sharing options...
Luke 37238 Posted June 4, 2021 Share Posted June 4, 2021 Hi, please try removing these plugins, then restart the server and see if it helps improve performance: 2021-06-02 09:59:02.500 Info App: Loading statistics, Version=2.0.20.0, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/Statistics.dll 2021-06-02 09:59:02.500 Info App: Loading MovieThemeSongs, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/moviethemesongs.dll 2021-06-02 09:59:02.500 Info App: Loading MovieThemeVideos, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/MovieThemeVideos.dll 2021-06-02 09:59:02.500 Info App: Loading ThemeSongs, Version=1.6.6.7, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/themesongs.dll 2021-06-02 09:59:02.500 Info App: Loading ThemeVideos, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/ThemeVideos.dll 2021-06-02 09:59:02.500 Info App: Loading MediaBrowser.Plugins.Anime, Version=1.4.8.0, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/MediaBrowser.Plugins.Anime.dll 2021-06-02 09:59:02.500 Info App: Loading CoverArt, Version=4.1.14.0, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/CoverArt.dll 2021-06-02 09:59:02.500 Info App: Loading MediaBrowser.Plugins.TimeLordMovies, Version=19.8.3.1105, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/MediaBrowser.Plugins.TimeLordMovies.dll 2021-06-02 09:59:02.500 Info App: Loading MediaBrowser.Plugins.TimeLord, Version=19.8.3.1105, Culture=neutral, PublicKeyToken=null from /volume1/EMBY/plugins/MediaBrowser.Plugins.TimeLord.dll Link to comment Share on other sites More sharing options...
kaj 243 Posted June 5, 2021 Share Posted June 5, 2021 I have a 918+ and don't and have never had the severe problems you are experiencing. I do not use Roku, my clients are Nvidia Shields, Amazon Stick, PC, iPad and Android phones. But i did have problem with it sometimes seeming to be slow. For me, vacuuming the database and setting the DatabaseCacheSize to 1024 in the system.xml really helped. Link to comment Share on other sites More sharing options...
silver_2000 3 Posted June 7, 2021 Author Share Posted June 7, 2021 We removed the listed plugins And the server paused again tonight. It doesn't appear to be linked to Rokus because the Emby service is stopped some times. And we were seeing sound issues on the LG roku app. Link to comment Share on other sites More sharing options...
Luke 37238 Posted June 7, 2021 Share Posted June 7, 2021 Hi, what do you mean by server paused? Link to comment Share on other sites More sharing options...
Carlo 4331 Posted June 10, 2021 Share Posted June 10, 2021 Hi, could quick questions for you. What is the other NAS you mention? How is this other NAS mounted? Is it a remotely mounted folder to you 918? If so CIFS or NFS? When you see these pauses, is there a pattern to this? Is media played back from the other NAS or from the 918 or both? Link to comment Share on other sites More sharing options...
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