pdav22 5 Posted May 10, 2021 Share Posted May 10, 2021 Hi, I'm having problems with Emby Theater not playing a certain TV series I've just added. The backdrop comes up but it just hangs with the whirring circle. It will play from the web client on my Windows 10 though. All of my other shows play fine and there's nothing wrong with the structure. Log attached Many thanks embyserver (1).txt Link to comment Share on other sites More sharing options...
Carlo 4331 Posted May 10, 2021 Share Posted May 10, 2021 Hi, what were you trying to play? Was there an ffmpeg log file generated for this playback? If so attach that log file as well. Link to comment Share on other sites More sharing options...
pdav22 5 Posted May 10, 2021 Author Share Posted May 10, 2021 Hi it was an MP4 file. FFMPEG file attached, Thanks ffmpeg-remux-410fece8-2bcc-45d0-9afa-4b5b7e1a13d0_1.txt Link to comment Share on other sites More sharing options...
Carlo 4331 Posted May 10, 2021 Share Posted May 10, 2021 Did you have subtitles turned on for this playback? Link to comment Share on other sites More sharing options...
pdav22 5 Posted May 10, 2021 Author Share Posted May 10, 2021 I think I might have as it didn't play, I can't be sure. I've tried it since with and without subtitles but no joy. Link to comment Share on other sites More sharing options...
Carlo 4331 Posted May 10, 2021 Share Posted May 10, 2021 This will likely not make a difference but it's an easy test so let's try it. Turn off Transcoding->Allow subtitle extraction on the fly Now try playing back making sure to NOT use any subs. Link to comment Share on other sites More sharing options...
pdav22 5 Posted May 11, 2021 Author Share Posted May 11, 2021 Tried this out as you said and no it won't play. It seems to be an issue with these specific files as all my others work fine. Link to comment Share on other sites More sharing options...
Carlo 4331 Posted May 11, 2021 Share Posted May 11, 2021 Doubted it but to easy not to try. Have you tried remuxing just these files as they seem to be the culprit? Link to comment Share on other sites More sharing options...
pdav22 5 Posted May 11, 2021 Author Share Posted May 11, 2021 Just remuxed them from MP4 to MKV and they seem to be playing fine now :-) Thanks for all your help. 1 Link to comment Share on other sites More sharing options...
Carlo 4331 Posted May 11, 2021 Share Posted May 11, 2021 Glad you got this worked out. Aren't media files fun? Link to comment Share on other sites More sharing options...
pdav22 5 Posted May 11, 2021 Author Share Posted May 11, 2021 They sure are. Just need to remux the other 4 series now 1 1 Link to comment Share on other sites More sharing options...
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