TonyRostron 6 Posted April 9, 2021 Share Posted April 9, 2021 Please can someone help me I've setup a port forward on my BT home hub see attached I can easily connect locally but not outside of my network Happy to do s screenshare at any time.if you can help me please. I've paid for Premier Thank you Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 9, 2021 Author Share Posted April 9, 2021 @cayars are you able to help me at all please? Link to comment Share on other sites More sharing options...
Luke 37112 Posted April 9, 2021 Share Posted April 9, 2021 Hi there, what happens when you try to connect? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted April 9, 2021 Share Posted April 9, 2021 22 minutes ago, TonyRostron said: @cayars are you able to help me at all please? Surely I can. Let's check a couple of things first. From your computer if you do a trace route to an internet IP such as 8.8.8.8 (google dns) what does the 2 to 4th lines look like? NOTE: on Windows bring up a command prompt (dos box) and type: tracert 8.8.8.8 Do you see any IPs starting with "10.", "172." or "192." after the first hop? Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 9, 2021 Author Share Posted April 9, 2021 I will surely do this tomorrow and thank you but in answer to your question @Luke when I'm trying to access the Emby server outside the network, I get a Select Server scre6, and then when I choose Oceanwalk_NAS I just get the Connection Failure error message. it's possible that my Synology DS is blocking rather than my router I dunno but will do this Trace tomorrow that @cayarshas suggested and report back. thanks both for your help once again 1 Link to comment Share on other sites More sharing options...
rbjtech 4287 Posted April 10, 2021 Share Posted April 10, 2021 The fact you get to select the server means your port forwarding and local emby connection is working ok. BT doesn't use CGNAT. You may need to provide a log from the server to see what is going on. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted April 10, 2021 Share Posted April 10, 2021 1 hour ago, TonyRostron said: I will surely do this tomorrow and thank you but in answer to your question @Luke when I'm trying to access the Emby server outside the network, I get a Select Server scre6, and then when I choose Oceanwalk_NAS I just get the Connection Failure error message. If you can't figure it out just let me know and I can remote in over the weekend with you (or when ever) and try to help you out. Carlo Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 10, 2021 Author Share Posted April 10, 2021 Ok I've done a tracecert and I've attached an image of the output of this as I've not a clue what the output even means. Does this even help you at all? Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 10, 2021 Author Share Posted April 10, 2021 Hi @cayarsI'm available any time today to see if we can get it to work at all please? Happy for you to remote for me Link to comment Share on other sites More sharing options...
Carlo 4330 Posted April 10, 2021 Share Posted April 10, 2021 That 3rd hop looks suspect being a reserved IP address in the 172.16 address space. How many routers do you have? Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 10, 2021 Author Share Posted April 10, 2021 1 BT router and a Tenda 3 Cube Mesh. Worked fine with my TalkTalk router. Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 10, 2021 Author Share Posted April 10, 2021 Just realised that I have more. I have the router plugged into a 24 port switch. I also have the mesh plugged into the router. Sorry to be so difficult. Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 10, 2021 Author Share Posted April 10, 2021 Yes please do remote when you can Link to comment Share on other sites More sharing options...
Carlo 4330 Posted April 10, 2021 Share Posted April 10, 2021 Sending you a PM. Link to comment Share on other sites More sharing options...
TonyRostron 6 Posted April 10, 2021 Author Share Posted April 10, 2021 Sorry just seen this let me.look Link to comment Share on other sites More sharing options...
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