Cast Stuttering on one phone but not another phone

[LyndaRostron 0]

Hi all, I wasn't sure which area of the forum to put this...

My setup:

Synology DS218play NAS

Chromecast HDMI plugged into TV

Casting from Android Huawei Phones

Internal network speed 200Mbps identified using WiFi Sweet Spot app

TV is wired in using a Powerline

 

The problem:

Carl's phone casts emby video to Chromecast on TV without any hiccup whatsoever

Hayley's phone has recently started to stutter a lot and often struggles to play at all when choosing a video to load and cast to the TV. 

Same network, same video, same TV and same Chromecast device yet Carl's selection plays and Hayley's doesn't.

I have reinstalled Emby on Hayley's phone but the same thing happens.

Perhaps you can explain how I upload a log file to help identify what's going on?

Many thanks for all of your help.

 

 

Edited February 8, 2021 by LyndaRostron

[LyndaRostron 0]

I have now sorted this and was my fault. I was logging in as a user on Hayley's phone where the user was constrained to only use emby on a particular device.

This is now resolved.

[Luke 37119]

Hi, glad to hear you resolved it. Thanks for following up.