screwfaze 37 Posted February 4, 2021 Share Posted February 4, 2021 Whenever I start playing music on the Android TV and Xbox emby app just crashes and app closes and I have to go back into it. Link to comment Share on other sites More sharing options...
ebr 14936 Posted February 4, 2021 Share Posted February 4, 2021 Hi. Can we please look at a specific example? Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 4, 2021 Author Share Posted February 4, 2021 2 hours ago, ebr said: Hi. Can we please look at a specific example? Hi mate, How can I give you example do you need logs? Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 4, 2021 Author Share Posted February 4, 2021 5 minutes ago, screwfaze said: Hi mate, How can I give you example do you need logs? Actually I have sent the logs as in your instructions user is called Aminah and example is Zayn album Nobody is listening. When I click play all app just restarts and I have a lot more examples like this. Thanks Link to comment Share on other sites More sharing options...
ebr 14936 Posted February 4, 2021 Share Posted February 4, 2021 Unfortunately, I cannot see the cause of the crash in your log but it looks like something in the Android system. What is the format of this music? Does it play via any other app on the device? Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 4, 2021 Author Share Posted February 4, 2021 31 minutes ago, ebr said: Unfortunately, I cannot see the cause of the crash in your log but it looks like something in the Android system. What is the format of this music? Does it play via any other app on the device? Music is in Flac and it plays on my phone using emby. On AndroidTV it plays perfectly on Jellyfin but just crashes on Emby. Link to comment Share on other sites More sharing options...
Luke 37125 Posted February 4, 2021 Share Posted February 4, 2021 what android tv device? Link to comment Share on other sites More sharing options...
ebr 14936 Posted February 4, 2021 Share Posted February 4, 2021 Please try the beta version of the app: Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 4, 2021 Author Share Posted February 4, 2021 15 minutes ago, Luke said: what android tv device? Amazon firestick 4k Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 4, 2021 Author Share Posted February 4, 2021 19 minutes ago, ebr said: Please try the beta version of the app: I have sent the pm for the beta and will try that and report back when I have access. Link to comment Share on other sites More sharing options...
ebr 14936 Posted February 5, 2021 Share Posted February 5, 2021 19 hours ago, screwfaze said: I have sent the pm for the beta and will try that and report back when I have access. Did you follow all the instructions in that link? Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 5, 2021 Author Share Posted February 5, 2021 1 hour ago, ebr said: Did you follow all the instructions in that link? I am sure I did that but let me check it. Thanks Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 5, 2021 Author Share Posted February 5, 2021 1 hour ago, ebr said: Did you follow all the instructions in that link? Everything is ticked in the settings for Customer Communications Preferences Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 6, 2021 Author Share Posted February 6, 2021 23 hours ago, ebr said: Did you follow all the instructions in that link? Please send it again I think I might have missed a tick or 2. Thanks Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 10, 2021 Author Share Posted February 10, 2021 (edited) @ebr Hi, I am still seeing a lot of problems on the latest version with music especially direct playing anything Flac Media error code (weird symbols) There is either no sound at all or static noise. I have sent some more logs. Thanks Edited February 10, 2021 by screwfaze Link to comment Share on other sites More sharing options...
ebr 14936 Posted February 10, 2021 Share Posted February 10, 2021 2 hours ago, screwfaze said: I have sent some more logs. When and exactly what happened? Link to comment Share on other sites More sharing options...
screwfaze 37 Posted February 10, 2021 Author Share Posted February 10, 2021 10 minutes ago, ebr said: When and exactly what happened? Basically flacs just don't play on emby using firetv app mate Link to comment Share on other sites More sharing options...
ebr 14936 Posted February 10, 2021 Share Posted February 10, 2021 9 minutes ago, screwfaze said: Basically flacs just don't play on emby using firetv app mate But what exactly does "don't play" mean? In order to track down these issues with logs we need to know exactly what was done and what happened during the log. e.g.: opened app went to x screen and clicked on y played suchandsuch by clicking on the "play" button on the screen yadayadayada happened and I saw x message on the screen Thanks. Link to comment Share on other sites More sharing options...
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