Philthyzz 0 Posted January 31, 2021 Share Posted January 31, 2021 (edited) My tv shows are not loading the shows poster, and only getting a generic folder icon. It is working with my Movie library no problem, and I have the same settings. I am getting show info, but it doesn't look like any of the images. Any help would be appreciated! Edited January 31, 2021 by Philthyzz Link to comment Share on other sites More sharing options...
Abobader 2956 Posted January 31, 2021 Share Posted January 31, 2021 Hello Philthyzz, Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
Luke 37242 Posted January 31, 2021 Share Posted January 31, 2021 Hi there, what series metadata providers and image providers are enabled on your TV library, and in what order? Link to comment Share on other sites More sharing options...
Philthyzz 0 Posted January 31, 2021 Author Share Posted January 31, 2021 1. TheTVDB 2. TheMovieDb 3. The Open movie database (unselected) Link to comment Share on other sites More sharing options...
Luke 37242 Posted January 31, 2021 Share Posted January 31, 2021 OK, try refreshing the metadata on one of those and see if that helps. If it doesn't, please attach the emby server log. thanks. Link to comment Share on other sites More sharing options...
Philthyzz 0 Posted January 31, 2021 Author Share Posted January 31, 2021 logs.txtRefreshed metadata and it doesn't look like there is any change. Also side note, I don't know if it means anything. But Every time I tried to download the server logs, the download would fail. And if I opened them in the browser to copy, the tab would crash. I don't know if the logs were too large or what, I had to copy it in chunks and save to text. Link to comment Share on other sites More sharing options...
Luke 37242 Posted January 31, 2021 Share Posted January 31, 2021 Hi, it appears you've got something blocking Emby Server from accessing https://www.thetvdb.com. Can you look into that? It appears MovieDb is reachable. Link to comment Share on other sites More sharing options...
Philthyzz 0 Posted February 1, 2021 Author Share Posted February 1, 2021 What would cause this? I tried disabling the firewall, verified everything I could think of but no change. I'm not sure why TheTVDB would be blocked but not MovieDB. And I'm able to access the sites directly. Link to comment Share on other sites More sharing options...
Happy2Play 8355 Posted February 1, 2021 Share Posted February 1, 2021 Are you using a vpn? But as mentioned the log shows No route to host for TVDB and api.github. But TMDB works. Link to comment Share on other sites More sharing options...
Philthyzz 0 Posted February 1, 2021 Author Share Posted February 1, 2021 I am using a VPN, it has never been a problem before. But I disabled it and tried again with the same outcome. Link to comment Share on other sites More sharing options...
Luke 37242 Posted February 1, 2021 Share Posted February 1, 2021 You could also try disabling ipv6 in your router. Link to comment Share on other sites More sharing options...
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