547555909 0 Posted January 18, 2021 Share Posted January 18, 2021 My TV box is Dangbei B3 Pro.When i login my account,it show a message:"Volleyerror com.Android.Volley.Volleyerror:timeout error" I have rename my TV box as "DB",but it dosen't work. Link to comment Share on other sites More sharing options...
Luke 37165 Posted January 18, 2021 Share Posted January 18, 2021 Hi there, can you please attach the emby server log from when this happens? Thanks ! Link to comment Share on other sites More sharing options...
547555909 0 Posted January 18, 2021 Author Share Posted January 18, 2021 13 minutes ago, Luke said: Hi there, can you please attach the emby server log from when this happens? Thanks ! embyserver.txt Link to comment Share on other sites More sharing options...
ebr 14947 Posted January 18, 2021 Share Posted January 18, 2021 Hi. It appears the app/device cannot reach your server at all. Are you sure you are using the proper address? Link to comment Share on other sites More sharing options...
547555909 0 Posted January 19, 2021 Author Share Posted January 19, 2021 10 hours ago, ebr said: 你好 看来该应用程序/设备根本无法访问您的服务器。您确定使用正确的地址吗？ Yes,i'm sure Link to comment Share on other sites More sharing options...
547555909 0 Posted January 19, 2021 Author Share Posted January 19, 2021 11 hours ago, ebr said: Hi. It appears the app/device cannot reach your server at all. Are you sure you are using the proper address? i'm login my server on Computer browser，it's ok. login my server on my phone，it's ok. only login my server on TV BOX,it's not ok. Link to comment Share on other sites More sharing options...
Luke 37165 Posted January 19, 2021 Share Posted January 19, 2021 Can you try installing the apk of Emby for Android and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
547555909 0 Posted January 19, 2021 Author Share Posted January 19, 2021 1 hour ago, Luke said: Can you try installing the apk of Emby for Android and see how that compares? https://emby.media/emby-for-android.html Thanks. installing the apk of Emby for Android on TV box? Link to comment Share on other sites More sharing options...
Luke 37165 Posted January 19, 2021 Share Posted January 19, 2021 2 hours ago, 547555909 said: installing the apk of Emby for Android on TV box? Yes. Link to comment Share on other sites More sharing options...
547555909 0 Posted January 19, 2021 Author Share Posted January 19, 2021 22 minutes ago, Luke said: Yes. OK，i will try it when i get home. Link to comment Share on other sites More sharing options...
Luke 37165 Posted January 19, 2021 Share Posted January 19, 2021 1 hour ago, 547555909 said: OK，i will try it when i get home. Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
547555909 0 Posted January 19, 2021 Author Share Posted January 19, 2021 the apk of Emby for Android on TV box is working ok plz see logs to compares embyserver (1).txt Link to comment Share on other sites More sharing options...
ebr 14947 Posted January 19, 2021 Share Posted January 19, 2021 Please ensure that the address shown on your server dashboard is correct. Link to comment Share on other sites More sharing options...
547555909 0 Posted January 20, 2021 Author Share Posted January 20, 2021 11 hours ago, ebr said: Please ensure that the address shown on your server dashboard is correct. I confirm that the IP address I filled in is correct Link to comment Share on other sites More sharing options...
Luke 37165 Posted January 20, 2021 Share Posted January 20, 2021 Ok, @ebr will look into this. Thanks for reporting. Link to comment Share on other sites More sharing options...
ebr 14947 Posted January 20, 2021 Share Posted January 20, 2021 On the page where you try to login in the TV app, there should be a "Send Logs" button. Can you make the error happen and then hit that button? Then come here and tell me exactly what time you did that. Thanks. Link to comment Share on other sites More sharing options...
547555909 0 Posted January 22, 2021 Author Share Posted January 22, 2021 10 hours ago, ebr said: On the page where you try to login in the TV app, there should be a "Send Logs" button. Can you make the error happen and then hit that button? Then come here and tell me exactly what time you did that. Thanks. 22:59 GMT+8:00 embyserver (2).txt Link to comment Share on other sites More sharing options...
ebr 14947 Posted January 22, 2021 Share Posted January 22, 2021 11 hours ago, 547555909 said: 22:59 GMT+8:00 embyserver (2).txt 6.58 MB · 0 downloads Hi. Change the name of the device so it doesn't have any accented characters in it. This should not be necessary with the next version of the app. Thanks. Link to comment Share on other sites More sharing options...
547555909 0 Posted January 25, 2021 Author Share Posted January 25, 2021 On 1/22/2021 at 9:38 PM, ebr said: Hi. Change the name of the device so it doesn't have any accented characters in it. This should not be necessary with the next version of the app. Thanks. I have modified my device name to DB，but it dosen't work. Link to comment Share on other sites More sharing options...
Luke 37165 Posted January 25, 2021 Share Posted January 25, 2021 1 minute ago, 547555909 said: I have modified my device name to DB，but it dosen't work. Did you make sure to restart the app after doing that? Link to comment Share on other sites More sharing options...
547555909 0 Posted January 26, 2021 Author Share Posted January 26, 2021 23 hours ago, Luke said: Did you make sure to restart the app after doing that? yes,i restart my device,but it dosen't work. Link to comment Share on other sites More sharing options...
ebr 14947 Posted January 26, 2021 Share Posted January 26, 2021 Hi. Can you please send another log from the app as above? Link to comment Share on other sites More sharing options...
547555909 0 Posted January 27, 2021 Author Share Posted January 27, 2021 14 hours ago, ebr said: Hi. Can you please send another log from the app as above? embyserver(2).txt is the new log.... Link to comment Share on other sites More sharing options...
ebr 14947 Posted January 27, 2021 Share Posted January 27, 2021 11 hours ago, 547555909 said: embyserver(2).txt is the new log.... Hi. I meant to press the button to send the log from the app again. However, first, let's be sure you changed the device name properly. I meant in the settings on the device itself, not in our server device list. Is that where you changed it? Link to comment Share on other sites More sharing options...
547555909 0 Posted January 29, 2021 Author Share Posted January 29, 2021 On 1/27/2021 at 11:10 PM, ebr said: Hi. I meant to press the button to send the log from the app again. However, first, let's be sure you changed the device name properly. I meant in the settings on the device itself, not in our server device list. Is that where you changed it? 23:00 GMT+8:00,I'm sure i changed the device name,not the server name Link to comment Share on other sites More sharing options...
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