Purchased APP, then purchased Premiere, deleted Premiere and now I can't restore unlock

[Ronstang 205]

Title says it all.  I purchased the Firestick app before I purchased Premiere.  I had to disable Premiere the other day because Live TV is broken and a resource pig and now on one of my Firesticks it will not let me restore the unlock.....and I own the app separate from Premiere.

[ebr 14959]

30 minutes ago, Ronstang said:

it will not let me restore the unlock

Hi.  What happens when you try?

Are you sure that device is logged into the Amazon account with the purchase?

[Ronstang 205]

It just says "Unlock nor restored" but the big green banner telling me to purchase Premiere is there....LOL

[Ronstang 205]

It has something to do with the child profile on the Firestick.  I can use the app on the Firestick for all profile but the minute I log onto the child's profile I can't unlock the app 

 

I need this fixed to keep the kids off the evil that is YouTube

Edited December 30, 2020 by Ronstang

[ebr 14959]

15 minutes ago, Ronstang said:

It has something to do with the child profile on the Firestick.

Yes, if you've limited access to the store then you won't be able to restore the purchase.  Allow access to the store at least temporarily just so you can restore the purchase.

[Ronstang 205]

Yeah, how do I do that, any idea.....I can't find it

[ebr 14959]

Try just switching to an adult profile on that device to do the restore.

[Ronstang 205]

I did that, but once I get back to the kid's profile it doesn't work.

[ebr 14959]

Did you get the message "purchase restored"?  Make sure you re-start the app after that (force kill it).