Can't reach webapp after updating through Freenas

[Milofow 3]

Hi,

Yesterday I updated my emby server running on freenas from 4.0.1.0 to 4.5.4.0. Since then if I try to reach the webapp it is just stuck on the emby logo, weirdly enough if I try to reach emby through an app it works fine. My browsers doesn't give any errors except for these:

and he couldn't find this file, while it is there

 

this is the server log around the time I try to reach the web app

2020-12-28 13:48:05.584 Error Server: Error processing request
	*** Error Report ***
	Version: 4.5.4.0
	Command line: /usr/local/lib/emby-server/system/EmbyServer.exe -os freebsd -ffdetect /usr/local/lib/emby-server/bin/ffdetect -ffmpeg /usr/local/lib/emby-server/bin/ffmpeg -ffprobe /usr/local/lib/emby-server/bin/ffprobe -programdata /var/db/emby-server -updatepackage emby-server-freebsd11_{version}_amd64.txz
	Operating system: Unix 11.3.11.0 
	Framework: Mono: 5.10.1.57 (5.10.1.57 Tue Dec 15 14:49:13 UTC 2020)
	OS/Process: X64/X64
	Runtime: usr/local/lib/mono/4.5/mscorlib.dll
	Processor count: 2
	Data path: /var/db/emby-server
	Application path: /usr/local/lib/emby-server/system
	System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path "/usr/local/lib/emby-server/system/dashboard-ui/modules/htmlvideoplayer/htmlmediahelper.js".
	  at System.IO.FileStream..ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize, System.Boolean anonymous, System.IO.FileOptions options) [0x00164] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.IO.FileStream..ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize, System.IO.FileOptions options) [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 
	  at (wrapper remoting-invoke-with-check) System.IO.FileStream..ctor(string,System.IO.FileMode,System.IO.FileAccess,System.IO.FileShare,int,System.IO.FileOptions)
	  at Emby.Server.Implementations.IO.ManagedFileSystem.GetFileStream (System.String path, MediaBrowser.Model.IO.FileOpenMode mode, MediaBrowser.Model.IO.FileAccessMode access, MediaBrowser.Model.IO.FileShareMode share, System.Int32 bufferSize, MediaBrowser.Model.IO.FileOpenOptions fileOpenOptions) [0x00052] in <690051a8047b487181d736f4befb907e>:0 
	  at Emby.Server.Implementations.IO.ManagedFileSystem.GetFileStream (System.String path, MediaBrowser.Model.IO.FileOpenMode mode, MediaBrowser.Model.IO.FileAccessMode access, MediaBrowser.Model.IO.FileShareMode share, MediaBrowser.Model.IO.FileOpenOptions fileOpenOptions) [0x00000] in <690051a8047b487181d736f4befb907e>:0 
	  at Emby.Server.Implementations.IO.IOManager.GetResponse (MediaBrowser.Common.Net.HttpRequestOptions options, MediaBrowser.Model.MediaInfo.MediaProtocol protocol) [0x00033] in <690051a8047b487181d736f4befb907e>:0 
	  at Emby.Server.Implementations.IO.IOManager.GetResponse (MediaBrowser.Common.Net.HttpRequestOptions options) [0x00013] in <690051a8047b487181d736f4befb907e>:0 
	  at Emby.Server.Implementations.HttpServer.HttpResultFactory+<GetContent>d__29.MoveNext () [0x00115] in <690051a8047b487181d736f4befb907e>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 
	  at Emby.Server.Implementations.HttpServer.FileWriter+<SetContentResponseHeaders>d__38.MoveNext () [0x0012e] in <690051a8047b487181d736f4befb907e>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 
	  at Emby.Server.Implementations.HttpServer.HttpResultFactory+<GetStaticResult>d__31.MoveNext () [0x0030c] in <690051a8047b487181d736f4befb907e>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 
	  at Emby.Web.Api.DashboardService+<Get>d__22.MoveNext () [0x00416] in <2e8f209c3c124da0a911a687e1f336f1>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 
	  at Emby.Server.Implementations.Services.ServiceController+<GetTaskResult>d__12.MoveNext () [0x00081] in <690051a8047b487181d736f4befb907e>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 
	  at Emby.Server.Implementations.Services.ServiceHandler+<ProcessRequestAsync>d__4.MoveNext () [0x001da] in <690051a8047b487181d736f4befb907e>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 
	  at Emby.Server.Implementations.HttpServer.HttpListenerHost+<RequestHandler>d__45.MoveNext () [0x00bcc] in <690051a8047b487181d736f4befb907e>:0 
	Source: mscorlib
	TargetSite: Void Throw()
	
2020-12-28 13:48:05.589 Info Server: http/1.1 GET http://192.168.1.125:8096/web/favicon.ico. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
2020-12-28 13:48:05.591 Info Server: http/1.1 Response 200 to 192.168.1.100. Time: 2ms. http://192.168.1.125:8096/web/favicon.ico
2020-12-28 13:48:10.210 Info Server: http/1.1 GET http://192.168.1.125:8096/emby/Users/a4fdfbdbea2b491aae69fc6044710852?X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.13 Chrome/85.0.4183.121 Electron/10.2.0 Safari/537.36
2020-12-28 13:48:10.228 Info Server: http/1.1 Response 200 to 192.168.1.100. Time: 19ms. http://192.168.1.125:8096/emby/Users/a4fdfbdbea2b491aae69fc6044710852?X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13
2020-12-28 13:48:10.235 Info Server: http/1.1 GET http://192.168.1.125:8096/emby/System/Configuration?X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.13 Chrome/85.0.4183.121 Electron/10.2.0 Safari/537.36
2020-12-28 13:48:10.272 Info Server: http/1.1 Response 200 to 192.168.1.100. Time: 38ms. http://192.168.1.125:8096/emby/System/Configuration?X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13
2020-12-28 13:48:10.635 Info Server: http/1.1 GET http://192.168.1.125:8096/emby/System/Logs?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=0&Limit=50&X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.13 Chrome/85.0.4183.121 Electron/10.2.0 Safari/537.36
2020-12-28 13:48:10.690 Info Server: http/1.1 Response 200 to 192.168.1.100. Time: 55ms. http://192.168.1.125:8096/emby/System/Logs?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=0&Limit=50&X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13
2020-12-28 13:48:12.628 Info Server: http/1.1 GET http://192.168.1.125:8096/emby/System/Logs/embyserver.txt/Lines?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete,ProductionYear,Status,EndDate&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=0&Limit=100&X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.13 Chrome/85.0.4183.121 Electron/10.2.0 Safari/537.36
2020-12-28 13:48:12.664 Info Server: http/1.1 Response 200 to 192.168.1.100. Time: 36ms. http://192.168.1.125:8096/emby/System/Logs/embyserver.txt/Lines?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete,ProductionYear,Status,EndDate&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=0&Limit=100&X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13
2020-12-28 13:48:14.595 Info Server: http/1.1 GET http://192.168.1.125:8096/emby/System/Logs/embyserver.txt/Lines?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete,ProductionYear,Status,EndDate&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=100&Limit=100&EnableTotalRecordCount=false&X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.13 Chrome/85.0.4183.121 Electron/10.2.0 Safari/537.36
2020-12-28 13:48:14.603 Info Server: http/1.1 Response 200 to 192.168.1.100. Time: 8ms. http://192.168.1.125:8096/emby/System/Logs/embyserver.txt/Lines?SortBy=IsFolder,SortName&SortOrder=Ascending&Fields=BasicSyncInfo,CanDelete,ProductionYear,Status,EndDate&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&StartIndex=100&Limit=100&EnableTotalRecordCount=false&X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-GGH4DLL&X-Emby-Device-Id=DESKTOP-GGH4DLL&X-Emby-Client-Version=3.0.13
2020-12-28 13:48:19.650 Info Server: http/1.1 GET http://192.168.1.125:8096/emby/System/Logs/embyserver.txt. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.13 Chrome/85.0.4183.121 Electron/10.2.0 Safari/537.36

 

Edited December 28, 2020 by Milofow
more info

[Luke 37242]

Hi there, please attach the information requested in how to report a problem. thanks !

[Milofow 3]

18 hours ago, Luke said:

Hi there, please attach the information requested in how to report a problem. thanks !

Hope this makes things a little bit clearer

[Luke 37242]

Hi, please attach the complete emby server log. Thanks.

[Milofow 3]

20 hours ago, Luke said:

Hi, please attach the complete emby server log. Thanks.

 

embyserver.txt

[Luke 37242]

Hi, are you still running into this? Can you try clearing browsing data in the browser and see if that helps?

Also, does this file exist on your server?

/usr/local/lib/emby-server/system/dashboard-ui/modules/htmlvideoplayer/htmlmediahelper.js

 

[Milofow 3]

7 hours ago, Luke said:

Hi, are you still running into this? Can you try clearing browsing data in the browser and see if that helps?

Also, does this file exist on your server?

/usr/local/lib/emby-server/system/dashboard-ui/modules/htmlvideoplayer/htmlmediahelper.js

 

Unfortunately it still doesn’t work, I tried clearing the browser data but that didn’t do it. The file also exists on my server

[Luke 37242]

Can you try a different browser? You could also try installing the latest again over the top of your existing version.

How did you install Emby Server?

[Milofow 3]

On 12/31/2020 at 5:29 PM, Luke said:

Can you try a different browser? You could also try installing the latest again over the top of your existing version.

How did you install Emby Server?

Different browser doesn't change anything if I update emby again nothing changes... I installed emby through the update button in the jail section on freenas, I also tried installing through shell or downgrading but both of them didn't help

Edited January 2, 2021 by Milofow

[Luke 37242]

Can you try installing this way?