Stream stops

[user101xy 26]

Hi

I have the problem that after about 4 hours of playback of Emby,

the stream stops. What could be the reason and how can I prevent it?

 

Emby Server 4.6.0.8

VBox Gateway XTi 3452 Version 2.66.20

Edited December 16, 2020 by user101xy

[speechles 2004]

Is this when using a Roku?

https://support.roku.com/article/360037927713

Why does the prompt appear after 4 hours?

Research shows that four hours without remote activity is a good indicator that no one is watching the content being streamed since most movie and TV shows are less than 4 hours, including sports-related content.

 

In your Roku settings find "Bandwidth Saver" under Settings >> Network and turn it off.

 

Also.. in almost every Emby app is a setting called "Runaway playback prevention" which is like the Roku bandwidth saver. After 5 hours of no interaction with the remote the Emby TV apps will stop playback if that setting is enabled. This prevents your TV from playing all night long. If that is what you want by all means disable that setting. It will come enabled by default.

Edited December 16, 2020 by speechles

[user101xy 26]

Hi

 

no, i don´t know what Roku is, so i think that i don´t use Roku.

 

Where can i found this setting ins Emby?

Edited December 16, 2020 by user101xy

[Luke 39780]

2 minutes ago, user101xy said:

Hi

 

no, i don´t know what Roku is, so i think that i don´t use Roku.

 

Where can i found this setting ins Emby?

Hi there, have you explored the options in the Emby Roku app?

[user101xy 26]

Hi

 

i have attached a screenshot.

 

I have disabled this: Stream question if the stream have to be continued.

 

Do you mean this?

[user101xy 26]

Hi

 

i don´t use Roku... 

 

 

[Happy2Play 9384]

What client/app are you using?

Devs will probably need a server log of when this happens, and ffmpeg log if present.

[user101xy 26]

I use on Synology Server with Emby Theater for Windows.

[user101xy 26]

Could it be the marked on the screenshot, what could solve my problem?

 

 

 

[Happy2Play 9384]

Don't know as no one knows what is causing the issue you are having all we are doing is guessing.  Per comments above that setting should not be trigger until 5 hours of playback.

Devs will need to look at the server log and ffmpeg for that item if one was created.

Edited December 16, 2020 by Happy2Play

[user101xy 26]

Where can i found this Logs, the Devs need?

 

 

[Happy2Play 9384]

3 minutes ago, user101xy said:

Where can i found this Logs, the Devs need?

Since you are on a Synology, I would go to the dashboard-logs and download the log your issue happened in.  Every time you restart Emby a new log is created and every night at midnight the log rotates to a new on.  Embyserver.txt is the current log.

Depending on how the media was being played will determine whether a ffmpeg log is created.

Unless you know how to access the log location on this platform.

[user101xy 26]

Thank you @Happy2Play

 

I think, i use the options above, which i disabled... If the Issue still remains, i will go back to you, if thats ok for you?

[Happy2Play 9384]

No problem, follow up here if it happens again.

[user101xy 26]

Thank you a lot @Happy2Play ,  @Luke  and @speechles!!!

 

The option in Emby was now set at disabled, and now it works!!

 

Edited December 17, 2020 by user101xy

[Luke 39780]

Thanks for the feedback.