duojet 0 Posted December 12, 2020 Share Posted December 12, 2020 Hi everyone, I just got a new firestick lite and I noticed emby is transcoding HEVC even though the firestick lite is capable of playing HEVC. Is there any way to fix this? Thanks in advance! Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted December 12, 2020 Share Posted December 12, 2020 1 minute ago, duojet said: Hi everyone, I just got a new firestick lite and I noticed emby is transcoding HEVC even though the firestick lite is capable of playing HEVC. Is there any way to fix this? Thanks in advance! What's the transcode reason in SFN? Can you post the transcoding log? Link to comment Share on other sites More sharing options...
duojet 0 Posted December 12, 2020 Author Share Posted December 12, 2020 transcode reason is VideoProfileNotSupported. I will try to post a log soon. Thanks for the reply! Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted December 12, 2020 Share Posted December 12, 2020 3 minutes ago, duojet said: transcode reason is VideoProfileNotSupported. I will try to post a log soon. Thanks for the reply! Quote Video codecs H.265 (HEVC). Hardware accelerated up to 1080p @ 60fps, 20 Mbps, Main 10 Profile Level 4.1, Color space 8-bit and 10-bit input with HDR10, HDR10+, and HLG. H.264. Hardware accelerated up to 1080p @ 60fps, High Profile up to Level 4. H.263. Hardware accelerated up to 1080p @ 30fps, 6 Mbps, Profile 0 Level 70, non-secure VP8. Supported up to 1080p 30fps. Baseline profile, non-secure VP9. Hardware accelerated up to 1080p @ 60fps, Profile 2 up to 20 Mbps MPEG-2. Hardware accelerated up to 1080p @ 60fps, non-secure MPEG-4. Up to 1080p @ 30fps, Simple and Advanced Simple Profiles Level 5, non-secure Can you post the media info? Maybe it's out of specs. Link to comment Share on other sites More sharing options...
duojet 0 Posted December 12, 2020 Author Share Posted December 12, 2020 some of my HEVC files seem to direct play and some don't. I have attached the log for the one that is transcoding. I will upload one that is not transcoding. I don't know the exact differences between them ffmpeg-transcode-c7dacd3b-f984-4a14-88d2-d3efc035b43b_1.txt Link to comment Share on other sites More sharing options...
duojet 0 Posted December 12, 2020 Author Share Posted December 12, 2020 here is another example of one that is transcoding. It looks like the ones that don't transcode are not in the logs ffmpeg-transcode-a0b76fb4-364e-46ca-9ca1-50d2999ebab8_1.txt Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted December 12, 2020 Share Posted December 12, 2020 1 minute ago, duojet said: It looks like the ones that don't transcode are not in the logs No, when direct playing there's no log. Can you post the media info (working an not working)? Something like this: Link to comment Share on other sites More sharing options...
duojet 0 Posted December 12, 2020 Author Share Posted December 12, 2020 How can I get that media info from the firestick in SFN? Also, the SFN info on the firestick doesn't seem to have as much info as what you have posted. I will try to just take a couple photos Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted December 12, 2020 Share Posted December 12, 2020 Just now, duojet said: How can I get that media info from the firestick in SFN? Also, the SFN info on the firestick doesn't seem to have as much info as what you have posted. I will try to just take a couple photos It's a screenshot using the web app. Link to comment Share on other sites More sharing options...
duojet 0 Posted December 12, 2020 Author Share Posted December 12, 2020 Attached is a screenshot of an HEVC that does not transcode Link to comment Share on other sites More sharing options...
duojet 0 Posted December 12, 2020 Author Share Posted December 12, 2020 sorry, also, I can't get to the media info screen you show. I can only see stats for nerds Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted December 12, 2020 Share Posted December 12, 2020 (edited) 7 minutes ago, duojet said: sorry, also, I can't get to the media info screen you show. I can only see stats for nerds Look at the detail page on web app. You can also use this tool (MediaInfo): https://mediaarea.net Edited December 12, 2020 by vdatanet Link to comment Share on other sites More sharing options...
duojet 0 Posted December 12, 2020 Author Share Posted December 12, 2020 (edited) 21 minutes ago, vdatanet said: Look at the detail page on web app. You can also use this tool (MediaInfo): https://mediaarea.net Ah. Thanks! Ok. I am cutting/pasting the media info: One that doesn't transcode: one that does transcode: another that doesn't transcode: another that does transcode Edited December 12, 2020 by duojet Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted December 12, 2020 Share Posted December 12, 2020 Very strange, for me all files should direct play, let's wait what @ebr thinks. Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 12, 2020 Share Posted December 12, 2020 Hi. Can you please play one that does transcode for just a few seconds and then send a log from the app? Link to comment Share on other sites More sharing options...
duojet 0 Posted December 14, 2020 Author Share Posted December 14, 2020 i sent the log at 10:41 pm yesterday, username duojet. Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 14, 2020 Share Posted December 14, 2020 13 hours ago, duojet said: i sent the log at 10:41 pm yesterday, username duojet. Hi. Did you play an item for just a couple seconds immediately before sending that log? I cannot see the playback. Link to comment Share on other sites More sharing options...
duojet 0 Posted December 14, 2020 Author Share Posted December 14, 2020 I did. Just tried it again. I played about 10-15 sec of a file that direct plays, and then clicked send logs. Let me know if I am doing anything wrong. I know this has been discussed before, but not sure of the latest....is there any way to disable transcoding completely? Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted December 14, 2020 Share Posted December 14, 2020 If you disable transcoding for the user in the server, then you won’t be able to play something that requires transcoding.You can try if you want. Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 15, 2020 Share Posted December 15, 2020 16 hours ago, duojet said: I played about 10-15 sec of a file that direct plays, Hi. We were looking for one that transcodes, right? On 12/12/2020 at 6:07 PM, ebr said: Hi. Can you please play one that does transcode for just a few seconds and then send a log from the app? Link to comment Share on other sites More sharing options...
duojet 0 Posted December 15, 2020 Author Share Posted December 15, 2020 5 hours ago, ebr said: Hi. We were looking for one that transcodes, right? no, i had provided logs for the ones that do transcode earlier in this thread. The log I uploaded specifically from the fire TV app is for one that does not transcode. The confusion is that they are seemingly similar if not identical video profiles but one transcoded (unsupported profile) and one doesn't Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 15, 2020 Share Posted December 15, 2020 Hi. I asked specifically for a log from the app for one that transcodes so I can see why that is happening. If you sent a log from the app for one that transcodes previously, I apologize but could you please give me details on that if so? Thanks. Link to comment Share on other sites More sharing options...
duojet 0 Posted December 15, 2020 Author Share Posted December 15, 2020 1 hour ago, ebr said: Hi. I asked specifically for a log from the app for one that transcodes so I can see why that is happening. If you sent a log from the app for one that transcodes previously, I apologize but could you please give me details on that if so? Thanks. ok sorry. I didn't realize you wanted a transcode log from the app specifically. I have just uploaded one. Same username - duojet. Thanks. Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 16, 2020 Share Posted December 16, 2020 14 hours ago, duojet said: ok sorry. I didn't realize you wanted a transcode log from the app specifically. I have just uploaded one. Same username - duojet. Thanks. Can you put your server logging in debug mode, restart the server, and then play that same item for just a few seconds and post the server log? Link to comment Share on other sites More sharing options...
Natividade 0 Posted December 25, 2020 Share Posted December 25, 2020 Any progress on this? I'm seeing the same kind of thing Link to comment Share on other sites More sharing options...
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