joshliz91 0 Posted November 28, 2020 Share Posted November 28, 2020 I'm running the latest version of emby on Ubuntu 20.04. Its been working perfectly for me till recently. It no longer pulls metadata for movies I add to the library and when I use the identify feature to pull the data it return no results. Any advise on fixing the issue? Link to comment Share on other sites More sharing options...
Luke 37285 Posted November 28, 2020 Share Posted November 28, 2020 Hi there, let's look at an example. Please see how to report a problem: Thanks ! Link to comment Share on other sites More sharing options...
joshliz91 0 Posted November 30, 2020 Author Share Posted November 30, 2020 Thank you Luke, I have attached my server log file. emby is not pulling the meta data for the movies I'm adding to my server and It will not let me use the "Identify" feature. I have restarted the server and my computer and left them turned off for 2 hours before turning them back on. I have checked to see if the "meta data lock" is enabled and it is not. I have restarted my router. My computer is hard wired to the router. emby server log Link to comment Share on other sites More sharing options...
Luke 37285 Posted November 30, 2020 Share Posted November 30, 2020 35 minutes ago, joshliz91 said: Thank you Luke, I have attached my server log file. emby is not pulling the meta data for the movies I'm adding to my server and It will not let me use the "Identify" feature. I have restarted the server and my computer and left them turned off for 2 hours before turning them back on. I have checked to see if the "meta data lock" is enabled and it is not. I have restarted my router. My computer is hard wired to the router. emby server log 69.71 kB · 0 downloads Your requests to moviedb are timing out and failing. do you have something blocking the connection? Typical causes of this are firewall, security software, or vpn. Link to comment Share on other sites More sharing options...
joshliz91 0 Posted November 30, 2020 Author Share Posted November 30, 2020 not to my knowledge. I don't have vpn setup on this computer and the only security software is whatever Ubuntu normal comes with. I don't have any 3rd party security software installed. Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted November 30, 2020 Share Posted November 30, 2020 1 hour ago, joshliz91 said: not to my knowledge. I don't have vpn setup on this computer and the only security software is whatever Ubuntu normal comes with. I don't have any 3rd party security software installed. it wouldnt be security software, it would be an outbound firewall. i'm not sure whether 20 ships w/ a firewall enabled, im a couple distros behind. Link to comment Share on other sites More sharing options...
joshliz91 0 Posted November 30, 2020 Author Share Posted November 30, 2020 I just did a little research on ubuntu 20 firewall and the firewall is not automatically enabled. So my firewall is off. Link to comment Share on other sites More sharing options...
Luke 37285 Posted December 1, 2020 Share Posted December 1, 2020 Nonetheless that is the most typical cause of this. The other thing you could try is disabling ipv6 in your router and see if that helps. Link to comment Share on other sites More sharing options...
Solution joshliz91 0 Posted December 1, 2020 Author Solution Share Posted December 1, 2020 Ok I just fixed the problem. Instead of simply restarting my router, I turned it off and unplugged the power cord for a solid 10minutes then rebooted everything. I then cleared my all-time browser cache, cookies, saved login, everything. Now it works. Thank you for the troubleshooting tips. Link to comment Share on other sites More sharing options...
Luke 37285 Posted December 1, 2020 Share Posted December 1, 2020 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
Mblakley 0 Posted December 2, 2020 Share Posted December 2, 2020 Mine is doing the same thing and my firewall is turned off, had been working and suddenly just stopped. I see where it says it timed out but don't see why even tried using the IMDB id code for the movies. embyserver.txt Link to comment Share on other sites More sharing options...
mark-in-dallas 86 Posted December 2, 2020 Share Posted December 2, 2020 (edited) I had the same thing happen awhile back, but I also lost the ability to refresh Live TV Guide Data. For me what the problem turned out to be, and I have absolutely no idea why, but it was with my Linksys Router firmware, and after replacing the Linksys firmware with DD-WRT firmware, everything began working fine again. Again, I have no reason for why, and after I got it working again I did try going back to the Linksys firmware, but once again the ability to update metadata and guide data stopped working. If it helps at all steps I took in isolating the problem to the router firmware was to connect my Linux Emby Server directly to my Modem, and then updating metadata and refreshing the guide worked fine. I also found that trying to ping imdb with the router in the loop would fail, but pinging it when connected directly to the modem worked. Edited December 2, 2020 by mark-in-dallas 1 Link to comment Share on other sites More sharing options...
Mblakley 0 Posted December 2, 2020 Share Posted December 2, 2020 Yeah I am connected directly to our modem, so that isn't the problem. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now