Nvidia Shield Pro 2019 - No sound on AAC stereo sound

[ltworf13 3]

Shield is connected to receiver and I have pass-through select. I'm not getting sound with files that are AAC. All other file type the audio is fine. Tried deselecting pass-through and downmixing instead of auto. Not sure what to try next. This was working a few weeks ago. I have a feeling it's a bug with the last shield update

[Luke 38954]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[ltworf13 3]

Android app version 1.8.28g registered
trying to play file type SD AAC Stereo, file name Don't Look Deeper - S01E01 - Alpha WEBDL-480p. getting video but no audio
set log time 3:18 EST
The name of the Emby user is ltworf13

[ebr 15470]

26 minutes ago, ltworf13 said:

set log time 3:18 EST
The name of the Emby user is ltworf13

Hi. You sent a log from the app?  I don't see it.  Did you get a message that the log was sent?

Also, you should try leaving your Shield audio settings at "Automatic" or HDMI.

[ltworf13 3]

I didn't get a message. I simply enable the debug log in the settings and yes the audio is set to auto, thx much

[ebr 15470]

1 minute ago, ltworf13 said:

simply enable the debug log in the settings

Hi.  You need to recreate the issue and then choose the "Send Log" option from the user menu.

[ltworf13 3]

are you referring to the settings in the shield or on the server. I don't see a user log on shield and on the emby server I has users but no log setting there. I do see enable logs sections separate from the users, which I've enable and tried to play the same file at 4:58PM EST

[ebr 15470]

Hi. Instructions for sending a log from the app are in the document linked above.

Quote

Emby for Android TV/Fire TV and Emby for Roku Logs

 

These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".  Now there will be a new tile on your home page settings row (or menu option on the user menu at the top) labelled "Send Log".  Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

 

[ltworf13 3]

I finally figured out what you mean. I had read those instructions a few time but I didn't understand. I had no idea that under my user name there was a menu selection with all the other usernames I create and the send log option. I selected the send log option at 8:56 AM EST and I tried to files Die Hart and Don't look deeper

[ltworf13 3]

20 hours ago, ebr said:

Hi. Instructions for sending a log from the app are in the document linked above.

 

Were you able to see my logs now

[ebr 15470]

3 hours ago, ltworf13 said:

Were you able to see my logs now

HI.  I don't see any playback in  your log.  Can you please play the item in question for just a few seconds and then immediately go to the home screen and send the log?

Thanks.

[ltworf13 3]

1 hour ago, ebr said:

HI.  I don't see any playback in  your log.  Can you please play the item in question for just a few seconds and then immediately go to the home screen and send the log?

Thanks.

ok, went to Die Hart and played a few seconds, then home screen and sent the log

[ebr 15470]

On 9/22/2020 at 12:12 PM, ltworf13 said:

I have pass-through select.

 

On 9/22/2020 at 3:53 PM, ebr said:

Also, you should try leaving your Shield audio settings at "Automatic" or HDMI.

 

Did you try the above?  I don't see any issues in your log.  We are passing the audio as received.  It is possible you have forced the Shield to send audio that is not actually supported with the settings on the device.  Please try changing those and test.

 

Thanks.

[ltworf13 3]

47 minutes ago, ebr said:

 

 

Did you try the above?  I don't see any issues in your log.  We are passing the audio as received.  It is possible you have forced the Shield to send audio that is not actually supported with the settings on the device.  Please try changing those and test.

 

Thanks.

here's a screenshot of my shield and emby settings

[ebr 15470]

Hi. Have you tried turning off "Stereo Upmix"?  Your receiver may not be able to take that as an input.

[ltworf13 3]

1 hour ago, ebr said:

Hi. Have you tried turning off "Stereo Upmix"?  Your receiver may not be able to take that as an input.

yup, and I tried downmixing in the Emby playback settings. It's so odd it was working fine before. I don't know what I did

[ebr 15470]

Try turning off "Dolby Processing".

What is the receiver and exactly how is everything hooked up?

[ltworf13 3]

49 minutes ago, ebr said:

Try turning off "Dolby Processing".

What is the receiver and exactly how is everything hooked up?

Yup, tried that too. Is there a reset all in Emby. I also tried uninstalling/reinstalling the emby app from shield .

The shield pro is directly connected to the Denon 4500 via HDMI. 

 

Edited September 24, 2020 by ltworf13

[ltworf13 3]

47 minutes ago, ebr said:

Try turning off "Dolby Processing".

What is the receiver and exactly how is everything hooked up?

 

[ltworf13 3]

RESOLVED: disabled all the playback settings and restarted Shield. Once I realized I could hear he system sounds as i moved around knew it was sorted out. enable back the pass-through and all is working as it should. thx for all your help.

[ebr 15470]

Glad you got it going.  The restart of the device is probably what did it.  My guess is it came up before your AVR was awake previously.