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herki

"Unlock is not purchased"

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herki

Hi there,

Did the one time "unlock app" successfully on my 2 fire sticks - third one arrived. Did the "restore unlock". Get the "unlock is not purchased". Working on other 2 still. All under the same home/same amazon account.

Even tried to subscribe monthly  due to frustration - nothing happens.

Help is appreciated. thanks.

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ebr

Hi.  Are you sure that device has access to the Amazon store?

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herki
2 hours ago, ebr said:

Hi.  Are you sure that device has access to the Amazon store?

Yes. Was able to redownload other apps and use MrMC app which is a paid app as well. That one doesn't require me to "repurchase" though. It just downloaded and started.

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mikehotv
3 hours ago, ebr said:

Can you please try the restore unlock and then send a log from the 

Edited by mikehotv

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herki
3 hours ago, ebr said:

Can you please try the restore unlock and then send a log from the app?

Sent at 7:49 from herki 

 

thanks 

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ebr
14 hours ago, herki said:

Sent at 7:49 from herki 

 

thanks 

Thanks.  It looks like everything is working fine but Amazon is simply reporting it as not purchased.  You are 100% sure it is logged into the same Amazon account?

You said nothing happens if you try to purchase the unlock on that device?  That would indicate some sort of issue with the store if that is so.  Is there any error message?

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misterpunn

I am also having this same issue. Should I start my own post or handle it through here? I am positive it is under the same amazon account and I also synced my purchases on my Fire TV box.

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ebr
1 hour ago, misterpunn said:

I am also having this same issue. Should I start my own post or handle it through here? I am positive it is under the same amazon account and I also synced my purchases on my Fire TV box.

Hi. Did you select the "Restore Unlock" button in the Emby app?

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misterpunn

I did but was able to resolve this via personal message. Thanks anywway!

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cayars
6 hours ago, misterpunn said:

I did but was able to resolve this via personal message. Thanks anywway!

Hello,

Don't know who you PMed privately but If you go to the amazon store and look up Emby app in the store, how many entries do you see?  Do you see 2? Does one of them have the payment amount? If you only have one entry or it says $0.00 you never purchase the app and need to in order to unlock it.

If you do have a receipt with a payment send me or ebr a PM to get this resolved.

If you're not sure what I'm asking just PM a copy of any Amazon "purchases" you see in the store and I can go over it with you and help you resolve this.

Carlo

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Vfvg

I have the same problem but i do have both purchases  ...the app and the unlock ...can you help please 

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cayars
1 hour ago, Vfvg said:

I have the same problem but i do have both purchases  ...the app and the unlock ...can you help please 

Hi  what exactly happens and what device is trying to be unlocked?

What device was used for the original purchase?

Thanks

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Vfvg

Hi its my firestick the emby app keeps putting up unlock not purchased ...i have tried all routes uninstalling ..reinstalling pressing restore unlock but still ...its as if i havent purchased the app and unlock which i have ...i have my receipt ..it worked fine when i bought it oct 2019 ..but havent used my stick in a while but now it dont work at all .thank you 

Edited by Vfvg

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cayars
2 hours ago, Vfvg said:

Hi its my firestick the emby app keeps putting up unlock not purchased ...i have tried all routes uninstalling ..reinstalling pressing restore unlock but still ...its as if i havent purchased the app and unlock which i have ...i have my receipt ..it worked fine when i bought it oct 2019 ..but havent used my stick in a while but now it dont work at all .thank you 

I see the PM you sent and that does look like a valid purchase and should allow for this to be unlocked.

Can you check to very you are in fact using the same store account on the FireTV?

Can you take a picture and show the unlock screen for me?

Appreciated

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