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Kimballslice1890

Black screen. Audio works

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Kimballslice1890

Just purchased a new Android 10 device with a PX6 processor in it. Thing works great except for Emby when streaming it is a black screen but the audio works. 

Some troubleshooting done:

Install beta. Issue still there

Use VLC as external player. Issue still there 

Force transcoding to various bit rates. Issue still there 

Direct play compatible media. Issue still there

 

Looking for some help here cause the main reason of obtaining this device was for emby use. I've tried plex, youtube, hulu, netflix, amazon prime video and they all work fine. 

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Kimballslice1890
20 hours ago, Luke said:

Hi there, let's look at an example. Please see how to report a media playback issue. thanks.

attached are various server logs when trying to play from the device. I attempted from the chrome browser which worked but had a lot of dropped frames (stats for nerds section) and was very choppy. In the app is still black with perfectly fine audio.

 

I checked to see if there were any logs in the android path provided in the pinned article and the log section is there but empty.

 

May return the unit if it is a hardware compatibility issue.

 

The unit is is based on a Rockchip RK3399 PX6 with 4GB of RAM running Android 10

ffmpeg-transcode-2f80e617-b361-491b-9e60-c9910b08c915_1.txt ffmpeg-transcode-9b017a0b-998a-495a-bad6-c85b728013b8_1.txt ffmpeg-transcode-12a8c03e-d30e-4bab-94ba-0d105c2179b0_1.txt ffmpeg-transcode-62e5779b-663a-4f6c-a0a5-7a9f25bf6d96_1.txt ffmpeg-transcode-da7fcdac-672c-436d-a53e-020cf0262207_1.txt

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cayars

Hi, have you tried playing back multiple different files?

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Kimballslice1890
1 hour ago, cayars said:

Hi, have you tried playing back multiple different files?

Yeah tried different files and different file formats. Even live tv. 

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cayars

OK, just wanted to make sure you weren't just using a file or two that themselves could have issues.

We'll have to see what Luke thinks after looking at the logs.

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Luke

Have you updated to Emby Server 4.5? Are you still running into this?

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