Cannot play any video

[sando8 0]

I have set up an Emby server on an android TV box. The media resides on a NAS server which I have added to the library as samba shares. Media is scanned correctly and metadata added but I can't play any video from any client. I get an error:

Log file attached. I don't have an FFMPEG log file for some reason.

 

embyserver.txt

Edited September 16, 2020 by sando8
Personal information in screen copy.

[Carlo 4552]

Hi, For now can you uninstall the Port Mapper, restart Emby and try this again.

Upload the new log file and tell us what video you tried to play back.

If you see a log file for the new time frame starting with ffmpeg please upload that as well.

Thanks

[sando8 0]

Thanks for the reply. I uninstalled the Port Mapper plugin, restarted the server and tried to play a 720p H264 video file. Same error. Logs attached. Still no FFMPEG log.

 

Thank you.

embyserver (1).txt embyserver-63735936391.txt hardware_detection-63735936524.txt

[Luke 40091]

Hi, what device and version of android is Emby Server installed on?

[Carlo 4552]

@Luke did you see this in the log?

2020-09-17 10:49:58.763 Error App: Error in ffprobe
    *** Error Report ***
    Version: 4.4.3.0
    Command line: /data/app/com.emby.embyserver-SvmZ5qb0mFUKjvjRzI9f9A==/base.apk
    Operating system: Unix 4.19.111.0
    64-Bit OS: True
    64-Bit Process: True
    User Interactive: False
    Runtime: file:///mscorlib.dll
    System.Environment.Version: 4.0.50524.0
    Processor count: 4
    Program data path: /storage/emulated/0/Android/data/com.emby.embyserver/files
    Application directory: /data/user/0/com.emby.embyserver
    Mono: 6.12.0 (2020-02/165f4b03417)
    Android Version: 10-REL - Base:  - SDK: 29
    Build ID: QQ2A.200305.004.A1 - Incremental: eng.user.20200812.220521 Patch-Level: 2020-05-05
    Fingerprint: google/sailfish/sailfish:9/PQ1A.190105.004/5148680:user/release-keys
    Model: H96 Max RK3318 - rockchip/Android
    Hardware: rockchip006/rockchip006/rk30board/rk30sdk
    SupportedAbis: arm64-v8a, armeabi-v7a, armeabi
    System.Exception: System.Exception: Error running ffprobe for "http://127.0.0.1:8096/Items/File?Id=smb%3A%2F%2F192.168.1.13%2Fmedia%2Fmovies%2FMovies+E-K%2FI.Met.A.Girl.2020.720p.WEBRip.x264.AAC-%5BYTS.MX%5D.mp4" - CANNOT LINK EXECUTABLE "/data/data/com.emby.embyserver/files/ffmpeg/ffprobe": cannot locate symbol "__trunctfdf2" referenced by "/data/data/com.emby.embyserver/files/ffmpeg/ffprobe"...

[sando8 0]

18 minutes ago, Luke said:

Hi, what device and version of android is Emby Server installed on?

I think it has been answered by the previous post by Cayars but it is a H96Max, RK3318CPU, 4mRAM, 32m ROM running android 10.

[sando8 0]

I have noticed there is no ffmpeg directory under "/data/data/com.emby.embyserver/files/. Did I miss something when I installed it?

[Luke 40091]

Unfortunately our ffmpeg is failing to load on your device. We're going to have to test ourselves on an H96Max in order to get to the bottom of this.

[sando8 0]

35 minutes ago, Luke said:

Unfortunately our ffmpeg is failing to load on your device. We're going to have to test ourselves on an H96Max in order to get to the bottom of this.

Please contact me if I can I help.

[sando8 0]

I have installed ffmpeg successfully using termux. Now I need to somehow direct Emby to this version of ffmpeg. 

[Carlo 4552]

 

3 hours ago, Luke said:

Unfortunately our ffmpeg is failing to load on your device. We're going to have to test ourselves on an H96Max in order to get to the bottom of this.

Emby uses a custom version of ffmpeg so even if you get it to work results will be not be reliable.

Edited September 17, 2020 by cayars