No compatible streams are currently available

[jdewoody71 8]

Hello. My wife was trying to play a TV series but with Emby, I get this error:

Here is the media info from Emby:

 

And from VLC:

It works fine on Plex and in VLC. I couldn't find anything in the logs but they are attached. Let me know if I can provide any other info. Thanks!

logs.zip

[Happy2Play 9451]

Someone more knowledgeable on this platform will have to assist but here is the problem.

System.Exception: System.Exception: No video encoder found for 'h264'

 

[Luke 40122]

What OS are you on? 

[jdewoody71 8]

4 hours ago, Luke said:

What OS are you on? 

Emby is running on Linux

[Luke 40122]

What distro and version?

[jdewoody71 8]

2 hours ago, Luke said:

What distro and version?

4.19.107. It's an unRAID docker, based on Arch LInux

[Luke 40122]

Does this only happen with certain files?

[jdewoody71 8]

On 9/9/2020 at 1:23 AM, Luke said:

Does this only happen with certain files?

Currently it is only occurring with this particular series.

[Luke 40122]

Ok we're getting close to having a new Emby Server 4.5 release. Can you please try that once available? Thanks.

[jdewoody71 8]

3 hours ago, Luke said:

Ok we're getting close to having a new Emby Server 4.5 release. Can you please try that once available? Thanks.

Can do. I'll report back after I get to try it out. Thanks!

[yoyo77yo 22]

i have the same problem ...when emby 4.5 is available ?

[Luke 40122]

It will begin rolling out today.

[yoyo77yo 22]

ok thanks 

 

I hope that will solve the problem

[yoyo77yo 22]

i know my problem : can you help me ? 

It is with the plugin movie theme song  because i can see that : the "theme.mp3"  have 0 ko when it is created... how resolve this problem ? 

 

 

 

[Luke 40122]

Just now, yoyo77yo said:

i know my problem : can you help me ? 

It is with the plugin movie theme song  because i can see that : the "theme.mp3"  have 0 ko when it is created... how resolve this problem ? 

 

 

 

Please delete the 0kb file, then run a library scan. If you're using the theme song downloader plugins, please consult with the developer to ensure this doesn't happen again. Thanks.

[yoyo77yo 22]

ok

 

[jdewoody71 8]

On 9/16/2020 at 12:54 PM, Luke said:

Ok we're getting close to having a new Emby Server 4.5 release. Can you please try that once available? Thanks.

I wanted to report the update resolved the issue. Thanks!

[Luke 40122]

Thanks for the feedback !