Asking for Unlock again

[sars281 0]

Hi, I have two Android TV players, I purchase the "unlock" version, but when trying to access my another Emby player, I still required to purchase to unlock the second Android TV

[ebr 15665]

Hi.  On the second Android TV press the "Restore Unlock" button.  As long as that device is logged into the same Google account that should fix you up.

Please let us know how this goes.

Thanks.

[sars281 0]

On 18/08/2020 at 20:41, ebr said:

Hi.  On the second Android TV press the "Restore Unlock" button.  As long as that device is logged into the same Google account that should fix you up.

Please let us know how this goes.

Thanks.

hi Sorry, for the late reply, I tried to use the same account, but it didn't work, it asks me to purchase again, plus one more device didn't ask for unlock message, but asking to purchase Premium subscription

[ebr 15665]

6 hours ago, sars281 said:

hi Sorry, for the late reply, I tried to use the same account, but it didn't work, it asks me to purchase again, plus one more device didn't ask for unlock message, but asking to purchase Premium subscription

Hi.  Exactly what message did you receive when you tried the restore option?