esoteric0ne 1 Posted August 17, 2020 Share Posted August 17, 2020 I have a new Nvidia Shield TV that was previously working just fine with the EMBY app and my server. However now I can't watch any of my content because it won't unlock even though I paid the $119 for premier. Can you please assist me with getting this to work properly on my Shield? Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 17, 2020 Share Posted August 17, 2020 Hi. Are you connected to the server with Premiere? Does it show properly that Premiere has validated? What, exactly, is happening when you attempt playback in the app? Link to comment Share on other sites More sharing options...
esoteric0ne 1 Posted August 17, 2020 Author Share Posted August 17, 2020 I am connected to the server with Premier. where do I go to see if premier is validated? When I try to play a movie it says Upgrade to Emby Premier at the top, then at the bottom is Says: Sign Me up for $6.49/month UNLOCK APP RESTORE UNLOCK CANCEL None of these choices do anything other than close back out to the previous screen or require payment. Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 17, 2020 Share Posted August 17, 2020 2 minutes ago, esoteric0ne said: where do I go to see if premier is validated? On the Premiere page on your server. Does it show the status of your subscription? Do you have anything on your network or the client device that would block it from accessing our servers? Link to comment Share on other sites More sharing options...
esoteric0ne 1 Posted August 17, 2020 Author Share Posted August 17, 2020 I have attached what it says on the Emby Premier Section. Emby Premiere.pdf Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 17, 2020 Share Posted August 17, 2020 Hi. No key is entered in your server. Paste the key into that field and hit "save". How is the Emby Premiere Key Delivered to Me Link to comment Share on other sites More sharing options...
esoteric0ne 1 Posted August 17, 2020 Author Share Posted August 17, 2020 I pasted the code from the email and it says it's invalid, see attachment. Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 17, 2020 Share Posted August 17, 2020 Okay, that key is valid so, more than likely, something is blocking the server from validating it. Please see the topic below and let us know how it goes. My Emby Key Says it is Invalid or Missing Link to comment Share on other sites More sharing options...
esoteric0ne 1 Posted August 17, 2020 Author Share Posted August 17, 2020 I have tried all different browsers with extensions off and nothing is working. I don't see any issues with mb3admin.com being blocked. NAS: Synology DS218+ Router: Netgear R6900 Please see attached for Log. embyserver.txt Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 17, 2020 Share Posted August 17, 2020 It is the SSL trust failure on Mono. @Luke what was the solution to that...? Link to comment Share on other sites More sharing options...
Luke 37113 Posted August 17, 2020 Share Posted August 17, 2020 https://emby.media/community/index.php?/topic/88446-new-synology-package-for-testing/ 1 Link to comment Share on other sites More sharing options...
esoteric0ne 1 Posted August 17, 2020 Author Share Posted August 17, 2020 (edited) Should I install the X64 BETA for my Synology DS218+? @Luke Edited August 17, 2020 by esoteric0ne Link to comment Share on other sites More sharing options...
Luke 37113 Posted August 17, 2020 Share Posted August 17, 2020 Yes please. I apologize that you're having to jump through these hoops. Link to comment Share on other sites More sharing options...
esoteric0ne 1 Posted August 17, 2020 Author Share Posted August 17, 2020 @Luke Thank you that worked for the devices in my home! The only other issue that I have is when I try to access Emby from outside my home network it says Connection Failure in the app. I double checked the url provided in the Emby dashboard and it still is not working. I'm trying from my cell: OnePlus 6T Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 17, 2020 Share Posted August 17, 2020 Hi esotericOne, Have you ever had remote connections previously or set Emby up for remote access? It will not work remotely "out of the box" due to security and you have to enable this. We have a knowledge base article with setup instruction and also diagnostic tests if things are working. https://support.emby.media/support/solutions/articles/44001849007-connectivity Have you done those steps to enable remote access? If you have could you run through the diagnostic section and let us know when it stops? Thanks Link to comment Share on other sites More sharing options...
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