maxsteel85 0 Posted August 15, 2020 Share Posted August 15, 2020 Having issue with filtering inside the library. For example, I can filter the genre but not any other parameters with it like content rating. Anyone experience the same? Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 15, 2020 Share Posted August 15, 2020 Hi. Can you please explain exactly what you are doing and what is happening? Thanks. Link to comment Share on other sites More sharing options...
maxsteel85 0 Posted August 15, 2020 Author Share Posted August 15, 2020 8 minutes ago, ebr said: Hi. Can you please explain exactly what you are doing and what is happening? Thanks. well... first, it is working fine on other devices, the issue is only on Shield TV. In movies library, I set the filtering to show documentary films with PG-13 rating. It works only on one part showing documentary films but the rating parameter is not reflected. It shows all different ratings. And that's for all different libraries and genres. Hope that explains it. Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 15, 2020 Share Posted August 15, 2020 Hi. Can you show us exactly where you are doing this? Some screen shots would really help. Thanks. Link to comment Share on other sites More sharing options...
maxsteel85 0 Posted August 15, 2020 Author Share Posted August 15, 2020 2 minutes ago, ebr said: Hi. Can you show us exactly where you are doing this? Some screen shots would really help. Thanks. I don't think it needs screenshots and unfortunately can't do that form TV. Isn't it clear as I explained it previously? Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 15, 2020 Share Posted August 15, 2020 It just helps us confirm exactly where you are and what you are doing. But, is it specifically the parental rating filter that isn't working? If you just filter by rating, does that work? Link to comment Share on other sites More sharing options...
maxsteel85 0 Posted August 15, 2020 Author Share Posted August 15, 2020 6 minutes ago, ebr said: It just helps us confirm exactly where you are and what you are doing. But, is it specifically the parental rating filter that isn't working? If you just filter by rating, does that work? No it doesn't work by itself too. Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 15, 2020 Share Posted August 15, 2020 Okay, we'll look into that one. Thanks for reporting. Do all the others appear to work? Link to comment Share on other sites More sharing options...
maxsteel85 0 Posted August 15, 2020 Author Share Posted August 15, 2020 Seems OK for the others. Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 15, 2020 Share Posted August 15, 2020 Thanks. I think I've found the issue with the ratings. There was a server change the app wasn't aware of so it needs to adjust. Thanks again for reporting. Without folks like you doing that, we sometimes don't know about these for a long time. Link to comment Share on other sites More sharing options...
maxsteel85 0 Posted August 15, 2020 Author Share Posted August 15, 2020 No problem. Sure needs an update to fix right? Link to comment Share on other sites More sharing options...
ebr 14929 Posted August 15, 2020 Share Posted August 15, 2020 Just now, maxsteel85 said: No problem. Sure needs an update to fix right? Correct. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now