FLAC file not pulled into Emby after multiple rescans and troubleshootings

[jlambie 15]

Hi

(Server installed on Windows 10 laptop, Emby version up to date)

A very strange occurrence - I was adding some miscellaneous music files last night to Emby via the usual path and means, as I am trying to recreate some playlists from elsewhere. Most of them showed up as expected going through the usual process. One FLAC file however has resolutely refused to import. I scanned, rescanned, rebooted server and laptop, removed the file then re-added it and rescanned and again rebooted - nada. 
 

Meanwhile I have today managed to add a batch of AAC and MP3 files without any issues. I did notice I seemed to have trouble adding another FLAC file today so again I rescanned and rebooted. First off it was absent then I noticed it hidden within my music library files. So I copied and converted the rogue FLAC file into first AAC then MP3 and tried again, to rule out whether it might be a FLAC issue in Emby -  but still it hasn’t shown up! So I deleted the copies. I did notice a library entry for the file later, and it now reports the library path to the FLAC file in my system on inspecting the metadata details, however - a blank page in Emby other than the album title! 
 

I tried importing one more FLAC file after this to see again if it was a FLAC thing, but it did import that file as normal. Going back to the original file, and thinking it was a rogue file somehow, I deleted the source file and downloaded a fresh copy and tried again - same result! 
 

What is also odd is that the file has imported and handled without any issues in Plex (I run both, but not usually at the same time). I am now stumped. In order to attach the logs, which ones would I add?
 

Thanks! 

Edited August 1, 2020 by jlambie

[Happy2Play 8319]

Can you find these tracks via Songs tab or search?

Sounds like a structure or metadata issue though.

As for log, I would go to Dashboard-Scheduled task and Rotate logs

Add the file to your music library and perform a library scan and post that Embyserver log. This will/should show Emby seeing/importing the new file.

[jlambie 15]

20 hours ago, Happy2Play said:

Can you find these tracks via Songs tab or search?

Sounds like a structure or metadata issue though.

As for log, I would go to Dashboard-Scheduled task and Rotate logs

Add the file to your music library and perform a library scan and post that Embyserver log. This will/should show Emby seeing/importing the new file.

Thanks - yes, did a search and looked in the tabs. Even more weirdly, it's actually 5 files now, so FLAC, AAC and MP3. And again blank pages in library view. I have removed all the affected files, restarted the server, re-added them and done a full library scan. I've attached the logs (hope I've done this correctly) and if anyone can shed any ligt that's be great. As I say, these are processed as normal in Plex and I can play them in there, so this does make me think that, if it's a structure or metadata issue (and I've refreshed the tags), it seems to be peculiar to Emby.

Thanks!

embyserver-63731984143.txt embyserver-63731992818.txt embyserver.txt

[Luke 37140]

How are the files named and organized? How is the library configured in emby library setup?

[jlambie 15]

1 hour ago, Luke said:

How are the files named and organized? How is the library configured in emby library setup?

So I just realised that what the 5 files all had in common was an artist prefix on the file name - I hadn't realised this! Removed them, rescanned and all well. Thanks - lesson learned! 

[Luke 37140]

Thanks for the feedback.