TimeLord.Movies - Plugin Trial expired but purchased

[jyremar 1]

Hello,

I have an issue with timelord.

I purchased the plugin yesterday, but it does not work and seems that licence has not been activated on my emby server.

I received a key with the purchase but using this key makes my server lose premiere status.

What should I do to get timelord work?

 

 

Thanks in advance for your help !

[Luke 40066]

@BeppoMonkeyBoy

[Carlo 4552]

5 hours ago, jyremar said:

Hello,

I have an issue with timelord.

I purchased the plugin yesterday, but it does not work and seems that licence has not been activated on my emby server.

I received a key with the purchase but using this key makes my server lose premiere status.

Did you happen to insert the key he gave you in the Emby Premiere Key field under menu choice Emby Premiere?

If so remove that and put your Emby Premiere key back and restart your server.

That should fix both issues assuming this is the cause.

PS If you forgot your Emby Premiere key or lost the email use the FORGET KEY on that same page to have it sent to you again.

Let us know if this was the problem or something else.

[jyremar 1]

15 minutes ago, cayars said:

Did you happen to insert the key he gave you in the Emby Premiere Key field under menu choice Emby Premiere?

If so remove that and put your Emby Premiere key back and restart your server.

That should fix both issues assuming this is the cause.

PS If you forgot your Emby Premiere key or lost the email use the FORGET KEY on that same page to have it sent to you again.

Let us know if this was the problem or something else.

Hello, thank you for your answer !
Unfortunately, I tried this, but this did not solve the issue

[Carlo 4552]

Did you get premiere back work or both still not functional?

If both not working try this.

Uninstall plugin

remove Emby Premiere Key and SAVE

Restart server

Enter Premiere Key

at this point Emby Premiere should be working.  

Try installing plugin again and restart doing nothing else.

What is the status of things now for both Premiere and Time Lords Movies?

Edited July 28, 2020 by cayars

[jyremar 1]

6 hours ago, cayars said:

Did you get premiere back work or both still not functional?

If both not working try this.

Uninstall plugin

remove Emby Premiere Key and SAVE

Restart server

Enter Premiere Key

at this point Emby Premiere should be working.  

Try installing plugin again and restart doing nothing else.

What is the status of things now for both Premiere and Time Lords Movies?

Hello,
I tried it but still the same problem : timelord is not working.
Can the problem be that my paypal email and emby email are not the same?

 

 

[Carlo 4552]

But what about Emby Premiere License?

Is this working properly again?

[jyremar 1]

16 hours ago, cayars said:

But what about Emby Premiere License?

Is this working properly again?

Yes, issue only concerns timelord, 

I only loose premiere status when I enter the key I received with my timelord purchase. 

[Carlo 4552]

Yes don't enter that key in Premiere field as that's reserved ONLY for Emby Premiere not for anything else.

@BeppoMonkeyBoy

 

 

[jyremar 1]

@BeppoMonkeyBoy can you help me?

[jyremar 1]

@ebr can you help me?  

[jyremar 1]

anyone can help? please

[ebr 15662]

Hi. You need to make the TimeLord purchase with the same email address as your Premiere key in order for it to work.  If you didn't do this, then @BeppoMonkeyBoy needs to send me a PM confirming your purchase and the email addresses involved and we can fix it up.

Thanks.

[jyremar 1]

Thanks a lot for your answer @ebr, @BeppoMonkeyBoy, please, can you send the informations?

Do you need anything from me?  my paypal mail address xxxxxx is  and for emby xxxxxxx

Edited November 9, 2020 by Happy2Play
removed email addresses

[jyremar 1]

Ticket can be closed, it was corrected with ebr! thanks !!

[Canaletto 2]

@BeppoMonkeyBoy Same problem, i send you a private mail