sandro_rocha_1982 1 Posted July 9, 2020 Share Posted July 9, 2020 Good Morning. I installed Emby for Android TV and it has a trial period. I would like to unlock the app but I am not interested in Emby Premiere, my server does not have the necessary resources to take advantage of Premiere's functions (hardware transcode, Live TV, etc.). I tried to unlock it using the option in the app but it sends me to g.co/managewallet and nothing happens. My google account is already logged into the TV and I have Google Pay installed on my phone and configured for my account. In short, how do I unlock the app? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 9, 2020 Share Posted July 9, 2020 @ebr can you help with this? Link to comment Share on other sites More sharing options...
ebr 14925 Posted July 9, 2020 Share Posted July 9, 2020 1 hour ago, sandro_rocha_1982 said: and I have Google Pay installed on my phone You don't have the app on your phone, right? It sounds like the issue you are running into is related to purchasing on the device. Be sure you have enabled that (and have the Play Store on the device). Link to comment Share on other sites More sharing options...
sandro_rocha_1982 1 Posted July 9, 2020 Author Share Posted July 9, 2020 22 minutes ago, ebr said: You don't have the app on your phone, right? It sounds like the issue you are running into is related to purchasing on the device. Be sure you have enabled that (and have the Play Store on the device). I have Google Pay (formerly Wallet) on the phone, associated with my Google account. On TV I have the Play Store with my Google account logged in. There is no Google Pay on the TV Play Store. I really don't understand why I can't unlock the app. Link to comment Share on other sites More sharing options...
ebr 14925 Posted July 9, 2020 Share Posted July 9, 2020 1 minute ago, sandro_rocha_1982 said: I have Google Pay (formerly Wallet) on the phone, associated with my Google account. On TV I have the Play Store with my Google account logged in. There is no Google Pay on the TV Play Store. I really don't understand why I can't unlock the app. Okay, I think you are going to have to ask Google because the message you are seeing is from their system not ours and tells me that the app has properly handed off the purchase request. Please let us know what they say. Thanks. Link to comment Share on other sites More sharing options...
Romiche013 2 Posted August 14, 2020 Share Posted August 14, 2020 On 09/07/2020 at 19:16, sandro_rocha_1982 said: I have Google Pay (formerly Wallet) on the phone, associated with my Google account. On TV I have the Play Store with my Google account logged in. There is no Google Pay on the TV Play Store. I really don't understand why I can't unlock the app. @sandro_rocha, I'm interrested if you found a way to unlock the app without purchasing Emby Premiere. I'm facing the same issue and would like just to unlock the app. Thanks in advance. Link to comment Share on other sites More sharing options...
sandro_rocha_1982 1 Posted August 14, 2020 Author Share Posted August 14, 2020 3 hours ago, Romiche013 said: @sandro_rocha, I'm interrested if you found a way to unlock the app without purchasing Emby Premiere. I'm facing the same issue and would like just to unlock the app. Thanks in advance. I haven't found a solution yet. Link to comment Share on other sites More sharing options...
Romiche013 2 Posted August 14, 2020 Share Posted August 14, 2020 46 minutes ago, sandro_rocha_1982 said: I haven't found a solution yet. I was finally able to go to the next screen by adding a valid credit card number to my Google wallet. But it costs 4.99 € to unlock the app. I thought it would be free ... Link to comment Share on other sites More sharing options...
ebr 14925 Posted August 14, 2020 Share Posted August 14, 2020 2 hours ago, Romiche013 said: I was finally able to go to the next screen by adding a valid credit card number to my Google wallet. That is good information. Thank you. Link to comment Share on other sites More sharing options...
Deathsquirrel 741 Posted August 14, 2020 Share Posted August 14, 2020 8 hours ago, Romiche013 said: I was finally able to go to the next screen by adding a valid credit card number to my Google wallet. But it costs 4.99 € to unlock the app. I thought it would be free ... If it were free, why would there be an unlock step in the first place? 2 Link to comment Share on other sites More sharing options...
Romiche013 2 Posted August 17, 2020 Share Posted August 17, 2020 On 14/08/2020 at 22:28, Deathsquirrel said: If it were free, why would there be an unlock step in the first place? You are ... absolutely right ! Since I didn't find any info about price to unlock the app anywhere, I just assumed it was free. But you are right, if that was the case, they won't bother to make us unlock the app. Link to comment Share on other sites More sharing options...
ace666 0 Posted September 10, 2020 Share Posted September 10, 2020 How do you unlock the app for Emby for Windows? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 10, 2020 Share Posted September 10, 2020 Hi, Theater for Windows can not be unlocked via a purchase. This client is only available to those who have a Premiere License. https://support.emby.media/support/solutions/articles/44001173099-emby-premiere-feature-matrix Link to comment Share on other sites More sharing options...
ricketyca 4 Posted March 13, 2021 Share Posted March 13, 2021 I have 3 tvs that I have recently reconfigured with Android TV. Presumably I will need to unlock all three separately ($5)? Is that at one-time fee? Presumably, were I attracted to Premiere features and licensed Premiere, I would not need to unlock them? Many thanks Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted March 13, 2021 Share Posted March 13, 2021 4 minutes ago, ricketyca said: I have 3 tvs that I have recently reconfigured with Android TV. Presumably I will need to unlock all three separately ($5)? Is that at one-time fee? Presumably, were I attracted to Premiere features and licensed Premiere, I would not need to unlock them? Many thanks Assuming they are all attached to the same online store and account, one purchase unlocks all devices via store/account. As for Server Premiere no you do not need to unlock clients as the server license covers 25 active devices. 1 Link to comment Share on other sites More sharing options...
ricketyca 4 Posted March 13, 2021 Share Posted March 13, 2021 1 hour ago, Happy2Play said: Assuming they are all attached to the same online store and account, one purchase unlocks all devices via store/account. As for Server Premiere no you do not need to unlock clients as the server license covers 25 active devices. Many thanks for the quick reply 1 Link to comment Share on other sites More sharing options...
ricketyca 4 Posted March 22, 2021 Share Posted March 22, 2021 Can you explain how to perform the unlock? I have NVidia Shield, the app is installed and warning of imminent expiry and I would like to unlock it but cannot see how to do that. I am not someone who has used the Play Store much and I cannot see anything in the App Settings to initiate the unlock. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 22, 2021 Share Posted March 22, 2021 Have you tried running the UNLOCK menu option? Link to comment Share on other sites More sharing options...
ebr 14925 Posted March 22, 2021 Share Posted March 22, 2021 Hi. Click on your user name/icon on the home page and select the "Unlock" or "Emby Premiere" option from that menu. 1 Link to comment Share on other sites More sharing options...
ricketyca 4 Posted March 22, 2021 Share Posted March 22, 2021 (edited) 6 hours ago, cayars said: Have you tried running the UNLOCK menu option? I wonder, when you write a suggestion like that whether you have considered how demeaning it can seem as an answer? Clearly, if I had found the Unlock feature I would have activated it. With respect to your knowledge base, you might like to consider putting something in there so that when you search 'unlock' there is a fourth reference and unlike the other three search responses doesn't include "Premiere" which I was not trying to unlock. The one reference that does not have "premiere" in the search response shows that the word 'unlock' is in a section called Premiere (which, for clarity, I was not trying to unlock). I have generally found people on Emby have been very helpful. It is interesting that someone titled "Tech Support" would adopt such a style. Fortunately one of the Administrators on this site seems to be more supportive. Edited March 22, 2021 by ricketyca Link to comment Share on other sites More sharing options...
ricketyca 4 Posted March 22, 2021 Share Posted March 22, 2021 Thanks ebr, very helpful Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 22, 2021 Share Posted March 22, 2021 4 hours ago, ricketyca said: I wonder, when you write a suggestion like that whether you have considered how demeaning it can seem as an answer? Sorry wasn't on a computer at the time and was trying to answer pecking away on a cell phone. I figured mentioned "menu" and "unlock" would have hopefully given enough info to know you could find the unlock on a menu. Sorry I didn't do better for you! Link to comment Share on other sites More sharing options...
ricketyca 4 Posted March 24, 2021 Share Posted March 24, 2021 (edited) Thanks for replying. It's interesting that I - maybe it's just we oldies - don't think of a link to my Profile at the top of the page was a menu item. I can accept that from a detailed implementation perspective that it might be. Edited March 24, 2021 by ricketyca 1 Link to comment Share on other sites More sharing options...
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